National Manager, Software Engineering

TCC Toyota Motor Credit Corporation Company; Plano (TX); On-site; USD 180,000 - 260,000; Full time

Benefits offered by this job

Team Member Vehicle Purchase Discount

Toyota Team Member Lease Vehicle Prog.

Comprehensive health care

401(k) with company match

Paid holidays and PTO

Relocation assistance

Job summary

Toyota Financial Services is seeking a Director of Software Engineering to lead technology strategy and multiple teams delivering enterprise CX platforms. You will partner with product and enterprise leaders to drive scalable SaaS solutions across cloud and on‑premise environments.

You will recruit and mentor senior engineers, own delivery plans, and align technology with business goals while leveraging ML/GenAI capabilities to enhance customer experience.

Qualifications

• Bachelor’s degree required; Master’s degree a plus.
• 15+ years in engineering with 7+ years in management.
• Proven experience building large-scale CX platforms and multi-tenant SaaS.
• Strong product lifecycle understanding and REST API development.
• Experience with public cloud and on‑premise environments.
• Experience leading and scaling diverse engineering teams.
• Knowledge of ML/GenAI applications a plus.

Responsibilities

• Oversee all technology initiatives within the domain and develop a strategy.
• Lead multiple teams to deliver domain technology goals.
• Partner with Product and Enterprise leaders on long-term tech plans.
• Hire, retain, and grow senior engineering talent.
• Ensure delivery plans from initiation to closure and report progress.

Skills

Engineering leadership

REST APIs

Agile methodologies

CX engineering

GenAI familiarity

Talent development

JavaScript frameworks

Education

Bachelor's Degree

Master's Degree

Tools

AWS

GCP

On‑premise platforms

SDK development

Job description

Overview Who we are

Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for talented team members who want to Dream. Do. Grow. with us. An important part of the Toyota family is Toyota Financial Services (TFS), the finance and insurance brand for Toyota and Lexus in North America. While TFS is a separate business entity, it is an essential part of this world-changing company- delivering on Toyota's vision to move people beyond what's possible. At TFS, you will help create best-in-class customer experience in an innovative, collaborative environment.

Job Description

Toyota does not offer support or sponsorship of job applicants for employment-based visas or any other work authorization for this role now or in the future. You must have the right to work in the United States and not require Toyota support or sponsorship for immigration-related employment (e.g., H-1B, O-1, E-3, H-1B1, TN, F-1 OPT, F-1 STEM OPT, F-1 CPT, ‘job flexibility benefits’ [also known as I-140 or Adjustment of Status portability], etc.) now or in the future. You should not apply for this role if you will require Toyota to assist with immigration support or sponsorship now or in the future. This position is based in Plano, TX.

Who we’re looking for

At TFS, we’re embarking on a technology transformation journey, creating next generation products and platforms. These products enable TFS to provide a best-in-class experience to our customers and partners and position us to rapidly scale to realize our vision of mobility for all by enabling freedom of movement for everyone. We are seeking a Director, Software Engineering, to serve as the Technology Domain Owner (TDO).

What you’ll be doing

The Technology Domain Owner plays a pivotal role in overseeing all technology-related initiatives within the specific domain. The TDO will develop and execute the domain's technology strategy, ensuring alignment with our overarching business objectives, and lead multiple teams. Leveraging their technical expertise, the TDO will innovate and deliver impactful business outcomes. Additionally, strong influencing skills are essential for shaping strategy and fostering partnerships both internally and externally.

Key Responsibilities Include

• Build a best-in-class engineering team that delivers excellent results through rapid iterations
• Cultivate engineering and operational excellence through best practices, metrics and continuous learning
• Hold single accountability for the delivery of technology initiatives within the domain.
• Own and drive key initiatives across our full software stack - from customer-facing features to backend data Build a lean and nimble tech stack that enables launch of our products at global scale
• Break down complex challenges, simplify problems, overcome roadblocks, and drive results
• Collaborate closely with Product and Enterprise leaders to develop long term domain technology strategies for your org
• You will lead design, user experience, platform integrations, availability, performance, scalability.
• Build engineering best practices, processes and mechanisms
• Develop and maintain a detailed delivery plan that encompasses all aspects of the delivery from initiation to closure.
• Monitor and report on the progress of technology delivery to senior management and stakeholders, adjusting delivery plans as necessary to meet objectives
• Balance big-picture thinking with the ability to quickly shift between strategic and tactical execution
• Communicate effectively with stakeholders at all levels, providing clear and concise updates on delivery, risks, and achievements.
• Gather and incorporate stakeholder feedback to ensure technology solutions meet business needs and customer expectations.
• Responsible for directly hiring, retaining, and growing top managers and engineering talent within your group.
• You will lead an organization with diverse skills, experience, and cultural backgrounds
• You will own all aspects of talent development including performance reviews, coaching, mentoring, and promoting people

What you bring

• Bachelor’s Degree.
• 15+ years of engineering experience developing global customer-facing products, with 7+ years of management expertise.
• Proven experience in building large-scale customer experience (CX) and distributed multi-tenant high-availability platforms, as well as developing applications on both public cloud and on-premise platforms.
• Strong understanding of the Product Lifecycle and partnering with product leaders to develop the product strategy and customer experience.
• Strong technical background with hands‑on experience in object‑oriented programming, Java script frameworks, architecture, design patterns, Restful API development, and CX engineering.
• Experience working effectively in a fast-paced environment, leveraging agile methodologies, collaborating with diverse teams including UX, product management, architecture, and infrastructure to develop high-quality solutions.
• Proven track record of rapidly recruiting top talent, leading and scaling high‑performing engineering teams.
• Excellent communication and interpersonal skills, with ability to influence and collaborate with senior executives and cross‑functional teams.
• Experience in machine learning and GenAI.
• Added bonus if you have Master’s degree.
• Experience working in the insurance, financial and/or banking industry.
• Experience leading engineering teams in product‑driven companies, with a focus on delivering SDKs, customer experience (CX) frameworks, and SaaS products.
• Solution Architecture experience on public cloud platforms such as AWS and GCP.

What we’ll bring

• A work environment built on teamwork, flexibility, and respect.
• Professional growth and development programs to help advance your career, as well as tuition reimbursement.
• Team Member Vehicle Purchase Discount.
• Toyota Team Member Lease Vehicle Program (if applicable).
• Comprehensive health care and wellness plans for your entire family.
• Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute (if applicable).
• Paid holidays and paid time off.
• Referral services related to prenatal services, adoption, childcare, schools and more.
• Tax Advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA).
• Relocation assistance (if applicable).

Belonging at Toyota

Our success begins and ends with our people. We embrace all perspectives and value unique human experiences. Respect for all is our North Star. Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.

Have a question, need assistance with your application or do you require any special accommodations? Please send an email to [e-mail].

Career Possibilities

We encourage innovation and look for people who will challenge the status quo in order to make the world a better place. We thrive on teamwork and collaboration and know diverse backgrounds, experiences and perspectives are not only the right thing for our people, they are a business imperative. Together, we’re empowered to forge our own paths — to be agile, curious and embrace a growth mindset and immerse ourselves in situations to gain new perspectives and to inspire bold, innovative ways of thinking and working. Our success as a company is directly tied to our team members’ success, and our collective ability to give back to society through an unwavering commitment to delight our customers and make people’s lives better. If you want to be part of the next-generation of innovations that help keep the world moving, then join us. And let’s start our impossible, together.