National Leasing Specialist (Scattered Site)

Coastal Ridge Real Estate; Columbus (OH); On-site; USD 50,000 - 70,000; Full time

Job summary

Coastal Ridge Real Estate is seeking a National Leasing Specialist for the Scattered Site role. You will impact leasing success through effective management of leasing processes and marketing efforts across properties in Columbus and Cincinnati. The position requires strong communication skills and a customer service focus for supporting onsite teams and driving leasing performance.

Benefits

Health insurance options

401k with 4% company match

Paid Time Off

Volunteer Time Off

Dental and vision insurance

Qualifications

• 3-5+ years as Leasing Manager or Assistant Property Manager required.
• Experience leasing at multiple properties and markets preferred.
• Background in luxury conventional housing and student housing preferred.

Responsibilities

• Assist with leasing production and marketing in a multi-property environment.
• Support the administrative tasks for leasing and resident management tools.
• Drive leasing targets collaboratively with property management.

Skills

Strong verbal communication

Interpersonal communication

Public speaking

Customer service

Project management

Education

High school degree or equivalent

Bachelor's degree (preferred)

Tools

AppFolio

Job description

National Leasing Specialist, Scattered Site

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National Leasing Specialist, Scattered Site

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Join to apply for the National Leasing Specialist, Scattered Site role at Coastal Ridge Real Estate

What You’ll Do:

As a National Leasing Specialist – Scattered Site, you’ll impact the success of the Peak Property Group portfolio, assisting with day-to-day sales efforts of the onsite teams located in Columbus & Cincinnati. You will be responsible for providing support in the areas of leasing production and marketing, including leasing technology oversight and sales process management.

What You’ll Do:

As a National Leasing Specialist – Scattered Site, you’ll impact the success of the Peak Property Group portfolio, assisting with day-to-day sales efforts of the onsite teams located in Columbus & Cincinnati. You will be responsible for providing support in the areas of leasing production and marketing, including leasing technology oversight and sales process management.

Where You'll Work:

You will work at our Peak Property Group office here in the Columbus, OH area. You must have the ability to travel at least 2-3 weeks per quarter to our office in Cincinnati to help support leasing efforts for our Cincinnati off-campus student living, and conventional multi-family portfolio.

Your Responsibilities:

• Participate in all aspects of the leasing process, including ensuring all leads are properly entered into Appfolio, contacted, and followed up on. Provide tours at scattered site locations, closing the sale, and assisting prospects through the application and lease process. Preparation and execution of the lease agreement and all screening procedures as well as monitoring and participating in the resident renewal process.
• Support the administration of leasing & resident AI tools and reputation management systems. Create best practices for leasing workflow in collaboration with technology tools.
• Drive individual and group leasing targets for the success of the community, proactively collaborating with the Property Manager and National Sales Manager for outreach, incentives, or sales coaching needed to achieve goals.
• Deep dive to strengthen both individual and team knowledge of the competitive landscape in the market through shopping competitors and keeping updated records of all offerings within the market.
• Establish an in-depth understanding of portfolio listings; establish a knowledge base and selling points.
• Act as a full-time member of the on-site office team, providing support and assistance to all customer service efforts at the community, including dealing with escalated resident complaints as needed.
• Drive both prospect interest and resident retention through coordinating and participating in a variety of site marketing efforts and events.
• Guide the leasing team in their leasing and marketing efforts, ensuring proper expectations are set and tools and resources needed for success are given.
• Assist in the preparation of weekly and monthly reporting requirements for community team as needed.
• Work primarily from the Columbus Peak Property Group office; participate in tour rotation to local properties as needed. Connect virtually with the Cincinnati office daily, visiting in person approximately 1 to 2 times per quarter.
• Other tasks as directed and assigned.
  
  

Who You Are:

• A captivator. You have strong verbal, written, and interpersonal communication skills, including public speaking and presentation skills. You engage our employees and foster an environment that makes learning exciting.
• A supportive team player. Putting corporate culture and the importance of training first, you build relationships across lines of difference, inspire and motivate others to buy into our vision, communicate effectively in all formats, give and receive feedback fluidly, collaborate across multiple departments within the firm, and model/hold a high bar of excellence.
• A customer service guru. You understand how successful customer service is delivered and train others to approach residents, prospects, and vendors with a positive, friendly attitude and take pride in providing top-notch service by building long-term relationships and going above and beyond customer expectations. You personally take responsibility for and quickly rectify mistakes and train others to respond to complaints in a timely and empathetic manner.
• A masterful executor. You get things done and approach problems with viable solutions. You optimize performance in the face of diversity, achieve big goals, manage complex projects in a fast-paced environment with many moving pieces and stakeholders, and ensure goals reach or surpass the finish line.
  
  

Required Qualifications:

• High school degree or equivalent required; bachelor's degree preferred.
• 3-5+ years Leasing Manager or Assistant Property Manager required.
• Previous experience leasing at multiple properties and multiple markets preferred.
• Previous experience in both luxury conventional housing and student housing preferred.
• Experience with AppFolio preferred.
  
  

What We Offer:

As a National Leasing Specialist – Scattered Site you’ll receive a competitive annual salary and a robust benefits package. Our benefits include your choice of three health insurance plans, dental, vision, short-term disability, long-term disability, HSA accounts with company match, company paid and voluntary life and AD&D insurance, FSA-Dependent Care Accounts, Paid Time Off, Volunteer Time Off, a floating Diversity and Heritage holiday, paid holidays, and a 401k with 4% company match. This is a full-time exempt position, reporting to the National Sales Manager. Occasional travel to our sites or to attend training and other company functions can be expected.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Management

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