Integration Technician

Cross Company; Whitsett (NC); On-site; USD 55,000 - 85,000; Full time

Job summary

Cross Company is seeking an Integration Technician in Whitsett, NC to implement and troubleshoot automation systems across multiple projects and service calls. The role emphasizes collaboration with customers and sales to ensure project requirements are clearly understood.

The position requires a two-year technical degree or equivalent experience, with strong electrical/mechanical background and proficiency in PC tools including Google Suite and Excel.

Qualifications

• Two year technical degree or equivalent related experience preferred.
• Strong electrical and mechanical background preferred.
• Plant Process control/manufacturing experience preferred.
• Fluent PC/Computer skills including Internet based tools, Google Suite, MS Word, and Excel.
• Excellent verbal and written communication skills.
• Experience writing technical documents.
• Demonstrated ability to read electrical schematics.
• Demonstrated ability to read mechanical drawings.

Responsibilities

• Implement plant automation using in-house integration methods and vendor hardware/software.
• Troubleshoot electrical and electronic components.
• Read and comprehend mechanical drawings and electrical schematics.
• Perform basic use of hand tools for electrical/electronic troubleshooting and mechanical assembly.
• Interact with customers to meet project/service needs and with sales to clarify requirements.

Skills

Electrical background

Mechanical background

Plant Process control/manufacturing

PC/Computer skills (Google Suite, MS-…

Verbal and written communication

Technical document writing

Reading electrical schematics

Reading mechanical drawings

Education

Two year technical degree or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Engineering/Integration Full Time Technical Whitsett, NC, US

At Cross Company , we don't just show up for work - we show up for a company we actually own. As a 100% employee-owned industrial technology leader, we provide specialized expertise in automation, hydraulics, precision measurement, and more that keeps the world’s manufacturers moving.

We operate on the principle of Servant Leadership : we hire smart, driven people and then get out of their way so they can do what they do best. When you join the Cross team, you aren't just an employee; you’re an owner-associate in a stable, transparent, and high-performance environment where your voice truly matters.

Description

The Integration Technician position is comprised of implementation and troubleshooting of automation systems for multiple projects and service calls active within our organization.

Essential Functions

• Ability to handle the implementation of plant automation using our in-house integration methods and vendor supplied hardware and software.
• Ability to troubleshoot electrical and electronic components.
• Ability to read and comprehend mechanical drawings.
• Ability to read and comprehend electrical schematics.
• Basic use of hand tools for electrical and electronic troubleshooting.
• Basic use of hand tools for assembly of mechanical components.
• Interacts with our customers to meet the needs of the project or service call.
• Interacts with our sales staff to be sure the requirements of the project are understood.
• Ability to work as a functioning team member.

Additional Responsibilities

• Sales: Occasionally supports the sales staff by acting as the technical consultant for potential projects.

Administrative

• Completes the associated paperwork for projects and service calls.
• Enters their time on a weekly basis.

Education and Experience

• A two year technical degree or equivalent related experience is preferred.
• Strong electrical and mechanical background is preferred.
• Plant Process control/manufacturing experience is preferred.

Knowledge Required

• Experience writing technical documents
• Fluent Mathematical skills and problem solving expertise needed.
• Fluent PC/Computer skills including Internet based tools, Google Suite, MS Word, and Excel.
• Excellent verbal and written communication skills
• Demonstrated ability to implement technical solutions tailored to a specific project.
• Demonstrated ability to read and comprehend electrical schematics.
• Demonstrated ability to read and comprehend mechanical drawings.

Specific Attributes

• Customer Focus - Excellent interpersonal skills at all levels of customer contact.
• Instills Trust - High level of integrity and understanding of business ethics.
• Communicates Effectively - Excellent listening skills.
• Action Oriented - Self-motivated; able to work independently with minimal supervision.
• Drives Results - Good decision making and problem solving skills; analytical.Plans and Aligns - Good organizational skills.
• Resourcefulness - Innovative, open-minded, resourceful.
• Manages Conflict - Handles stressful situations well; adapt readily; courageous spirit.
• Collaborates - Functions cooperatively in a team environment.

Physical and Mental Requirements

The work environment varies from typical office environment to plant site environment

Travel requirement up to 30%. May involve some overnight travel (1-2 nights a week on average) and requires availability to travel with less than 24 hour notice (for customer emergency support, less than 5%) Travel requirements may vary depending on work assignment.

Individuals may need to sit or stand as needed. Requires walking primarily on a level surface for varying periods throughout the day in the plant site area. Could involve long periods of Computer work.

Able to lift or carry up to 40 lbs.

Postural activities include climbing, maneuvering, bending, stooping, kneeling. Crouching, crawling above, under and around machinery, equipment and occasionally and includes reaching, handling, touching grasping machine parts, controls, control panels, levers, and switches as needed.

Ability to climb ladders, stairs, platforms and scaffolding to diagnose/troubleshoot process and equipment occasionally.

Ability to work in non-permit required spaces and at heights of 15' to 20'.

Physical effort required, continuous mental and visual attention required

While working in the plant site environment may require working more than 40 hours to support the work efforts

The performance of this position includes exposure to the manufacturing areas where certain areas require the use of personal protective equipment (PPE) such as Safety Glasses with Side Shields, Hearing Protection and Safety Shoes. Primary environment: ambient room temperatures, lighting and traditional office equipment as found in a typical manufacturing environment. Required to be able to read documents and computer screens.