National Installation Specialist

United Imaging - North America; United States; Remote; USD 65,000 - 85,000; Full time

Job summary

United Imaging is seeking a National Installation Specialist to join their innovative team. This role focuses on the installation and technical support of medical imaging equipment throughout the United States, offering opportunities for professional growth while contributing to improving patient care. Applicants should have mechanical knowledge, strong communication skills, and a commitment to customer satisfaction, with a willingness to travel extensively.

Benefits

Medical, dental, and vision insurance

401(k) with employer match

Paid time off and sick leave

Company paid basic life insurance

Employee assistance program

11 paid holidays

Qualifications

• Mechanical knowledge with at least 1 year of experience required.
• Strong ability to read and execute detailed blueprints.
• Valid driver's license and good driving record necessary.

Responsibilities

• Responsible for installation of diagnostic imaging equipment across the United States.
• Provide top-level on-site mechanical installation.
• Quickly resolve issues while ensuring customer satisfaction.

Skills

Customer communication

Troubleshooting ability

Mechanical knowledge

Team collaboration

Education

Associate degree in technical field

Tools

Hand Tools

Power Tools

Job description

All Jobs > National Installation Specialist

United Imaging is a leading global medical device developer and supplier with a diversified portfolio of advanced medical products, digital healthcare solutions, and intelligent solutions that cover the entire process of imaging diagnosis and treatment. From our North American HQ in Houston, we are passionate about expanding our customer sales and support structure, embracing the highest quality and craftsmanship in each of our medical imaging products, and dedicated to building an outstanding organization.

Join our innovative team with the mission of developing and supplying advanced technologies and improving patient care worldwide. As part of our global team, you will have the opportunity to collaborate with talented and dedicated colleagues while developing and expanding your career.

When joining our team, we offer the following benefits: medical, dental, vision, short- & long-term disability insurance, employee assistance program, company paid basic life insurance, 401(k) with employer match, paid time off, sick leave, and (11) paid holidays. Compensation decisions are based upon the candidate level of skill, qualifications, geographical location and experience, and it is not typical for an individual to be hired at or near the top of the posted pay range. Additionally, the position may also be eligible to earn performance-based incentive compensation (such as cash bonus(es).

Duties & Responsibilities

• Responsible for installation of UIH diagnostic imaging equipment for designated products throughout the United States
• Provide top-level on-site mechanical installation that delights our customers and sets the benchmark for the medical imaging industry
• Embrace new technology while levering core strengths in customer service and service support
• Play a key role in new, first-of-a-kind medical imaging system product launches in the US market
• Continually build competence in providing technical assistance and support to our customers
• Quickly and efficiently escalate challenges as appropriate to ensure expeditious resolution of all issues and high levels of customer satisfaction

Requirements

This position is for a remote medical imaging equipment installer. The selected candidate must live in or near the posting location for this position.

Working Conditions: Magnetic Environment Exposure: This position requires working in an environment where strong magnetic fields may be present. Employees may be exposed to powerful magnets, electromagnetic equipment, or other devices that generate magnetic fields.

Risk to Ferrous Metals in the Body: Due to the nature of the magnetic environment, employees must notwear or carry ferrous metals on their person while in the designated work area. This includes, but is not limited to, metal objects such as steel, iron, and other ferrous materials. Additionally, employees with implants, medical devices, or foreign objects containing ferrous metals within their body (e.g., certain surgical implants, pacemakers, or metal pins) may be at risk and must disclose any such conditions to their supervisor prior to starting work.

Education

• Associate degree in technical field and/or equivalent experience preferred

Experience

• Mechanical knowledge of at least 1 year
• Experience with Hand Tools of at least 1 year
• Experience with Power Tools of at least 1 year
• Ideally, have previous medical imaging installation experience where you have demonstrated a strong mechanical and troubleshooting ability with hardware and mechanical systems
• Possess strong ability to read, follow and execute detailed blueprint instructions

Required Skills or/ Attributes

• Strong customer communication skills with ability to effectively communicate both verbally and in writing
• Demonstrated ability to contribute to a team environment focused on customer success
• Superb customer facing skills needed for working with customers and internally at all levels within UIH / 3rd parties, contractors, and subcontractors. Must be able to quickly build rapport and gain respect from others;
• Valid driver's license and good driving record required;
• Willingness to travel extensively (at least 75%) as needed for medical imaging equipment installations and training.
• Works independently with minimal supervision and Supports team members and contributes to a collaborative environment
• Handles unexpected situations with a calm and composed manner and escalates issues as needed through the correct channels
• Adheres to schedules and meets deadlines consistently

Diversity, Equity, and Inclusion

United Imaging is an Equal Opportunity Employer. Diversity, equity, and inclusion matter. United Imaging provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.*Note: Relocation is not available for this role