National HVAC Services Leader, USA

Armstrong Fluid Technology; Buffalo (NY); On-site; USD 120,000 - 150,000; Full time

Job summary

Armstrong Fluid Technology in the United States seeks a National Service Manager, USA, to lead service operations and ensure Best in Class customer experience across the U.S. You will optimize CRM/ERP systems and guide cross-functional teams in HVAC service delivery.

This role demands strategic leadership, clear communication, and a proven ability to build energized service organizations, collaborate with product management, and advance energy performance initiatives.

Qualifications

• University or CET designation in Mechanical or Electrical Engineering.
• 5+ years of technical or engineering experience.
• 10+ years in HVAC services operations leadership.
• Strong cross-functional leadership and communication skills.

Responsibilities

• Direct responsibility for U.S. Service operations.
• Develop and implement service systems around CRM, ERP, Asset Management, reporting.
• Define and implement KPIs for service execution in the U.S.

Skills

Cross-functional leadership

Communication

Strategic thinking

Project management

Education

Engineering degree (Mechanical or Electrical)

Professional Engineer (PE) asset

Tools

CRM

ERP

Asset management systems

Job description

Armstrong Fluid Technology in the United States seeks a National Service Manager, USA, to lead service operations and ensure Best in Class customer experience across the U.S. You will optimize CRM/ERP systems and guide cross-functional teams in HVAC service delivery.

This role demands strategic leadership, clear communication, and a proven ability to build energized service organizations, collaborate with product management, and advance energy performance initiatives.