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A leading company in Diagnostics and Healthcare Technology is seeking a candidate for an exciting role focused on implementing complex automation systems that enhance patient care. This position offers a competitive hourly rate, comprehensive benefits, and the flexibility of remote work arrangements. The ideal candidate will possess a strong background in engineering, excellent problem-solving skills, and a passion for customer service within the healthcare sector.
Employer Industry: Diagnostics and Healthcare Technology
Why consider this job opportunity:
- Hourly rate up to $45.00
- Opportunity for bonus/incentive pay
- Comprehensive benefits package including paid time off, medical/dental/vision insurance, and 401(k) for eligible employees
- Fully remote work arrangement with flexibility in work location
- Chance to work on complex automation systems that improve patient lives
- Supportive team culture that values diverse backgrounds and experiences
What to Expect (Job Responsibilities):
- Lead on-site implementation of complex automation systems across various locations
- Provide technical troubleshooting and support to field service engineers, both on-site and remotely
- Collaborate with cross-functional teams including Technical Support, Sales, and Project Management
- Exercise judgment to identify and solve unique and complex problems with laboratory automation systems
- Mentor and train internal and external customers on technical skills and knowledge
What is Required (Qualifications):
- Bachelor's Degree in Engineering or related discipline with 3+ years of relevant industry or military experience; or Associate's Degree with 5+ years of relevant experience
- Experience in complex electro-mechanical troubleshooting and repair
- Willingness to travel domestically at least 80% of the time, often on short notice
- Strong written and verbal communication skills, particularly in a customer-facing context
- Proficiency in Microsoft Office and knowledge of network/LIS communication troubleshooting
How to Stand Out (Preferred Qualifications):
- Familiarity with Standard Laboratory Practices, including Quality Control and regulatory requirements
- Proven ability to facilitate effective communication and collaboration
- Experience in a customer-facing role within the diagnostics or healthcare sector
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