National Facilities Leader: Scale Ops & Reliability

Front Door Defense; Dallas (TX); On-site; USD 140,000 - 210,000; Full time

Job summary

Shield AI is seeking a Senior Manager, U.S. Facilities to lead facility operations across a rapidly expanding national portfolio. You will own day-to-day and lifecycle performance across the U.S.

facilities after project turnover, establishing regional accountability and standardized service delivery while maintaining local responsiveness. You will manage budgets, forecasts, vendor performance, and risk, lead a regional operating model across West, Central, and East locations, and partner with

Qualifications

• Bachelor's degree or equivalent practical experience in facilities management, engineering, operations, construction, business, or a related field.
• 12+ years of progressive experience in facilities management, integrated facilities management, corporate real estate operations, engineering operations, or a comparable field.
• 5+ years leading complex multi-site or regional operations, including direct people leadership and management of outsourced service providers.
• Experience operating facilities that support manufacturing, engineering, laboratories, aviation, critical infrastructure, secure environments, or other technically complex work.
• Demonstrated ownership of operating budgets, forecasts, contracts, vendor performance, service levels, and facility risk.
• Strong working knowledge of maintenance, building systems, preventive maintenance, work-order management, asset lifecycle, and incident response.
• Proven ability to build teams, standardize operations, and drive accountability across geographically dispersed locations.
• Executive-level communication and judgment, with the ability to translate technical and operational issues into clear business decisions.

Responsibilities

• Own day-to-day and lifecycle performance across the U.S. facilities portfolio after formal project turnover.
• Establish and lead a regional operating model across West, Central, and East locations with clear site accountability and escalation paths.
• Develop annual site operating plans, service models, staffing approaches, and priorities based on site tier, mission criticality, hours of operation, and risk.
• Serve as the senior U.S. escalation point for facility reliability, workplace service, landlord, vendor, and site-continuity issues.
• Establish consistent asset registers, preventive-maintenance programs, work-order practices, critical-spares strategies, and lifecycle-risk visibility.
• Set and monitor service levels for critical systems, maintenance, employee requests, and workplace services.
• Identify infrastructure risks early and develop operating, maintenance, or capital recommendations with the appropriate functional owner.
• Drive root-cause analysis and durable corrective action for recurring failures, outages, backlogs, and service issues.
• Lead, coach, and develop regional and site Facilities teammates; establish clear roles, goals, and performance expectations.
• Manage IFM and specialist providers through scopes, service levels, scorecards, performance reviews, corrective actions, and renewal recommendations.

Education

Bachelor's degree or equivalent practical experience in facilities management, engineering, operations, construction, business, or a related field

Job description

Shield AI is seeking a Senior Manager, U.S. Facilities to lead facility operations across a rapidly expanding national portfolio. You will own day-to-day and lifecycle performance across the U.S.

facilities after project turnover, establishing regional accountability and standardized service delivery while maintaining local responsiveness. You will manage budgets, forecasts, vendor performance, and risk, lead a regional operating model across West, Central, and East locations, and partner with