National Facilities Leader - Manufacturing & Tech Ops

Shieldai; Dallas (TX); On-site; USD 150,000 - 210,000; Full time

Benefits offered by this job

Equity

Job summary

Shield AI seeks a Senior Manager, U.S. Facilities to lead facility operations across a rapidly expanding national portfolio.

You will own day-to-day performance, establish regional operating models, and partner with Manufacturing, Engineering, IT, and Finance to drive reliable service and cost control. The role requires hands-on leadership, cross-functional collaboration, and the ability to manage complex environments from hangars to offices, with frequent travel across the United States.

Qualifications

• Bachelor's degree or equivalent practical experience in facilities management, engineering, operations, construction, business, or a related field.
• 12+ years of progressive experience in facilities management or related fields.
• 5+ years leading complex multi-site or regional operations with direct people leadership.
• Experience operating facilities that support manufacturing, engineering, laboratories, aviation, critical infrastructure, secure environments, or other technically complex work.
• Demonstrated ownership of operating budgets, forecasts, contracts, vendor performance, service levels, and facility risk.
• Strong working knowledge of maintenance, building systems, preventive maintenance, work-order management, asset lifecycle, and incident response.
• Ability to travel frequently across the United States and respond to time-sensitive facility priorities as required.
• Experience in aerospace, defense, advanced manufacturing, autonomous systems, technology, or another high-growth regulated environment.

Responsibilities

• Own day-to-day and lifecycle performance across the U.S. facilities portfolio after formal project turnover.
• Establish and lead a regional operating model across West, Central, and East locations with clear site accountability and escalation paths.
• Develop annual site operating plans, service models, staffing approaches, and priorities based on site tier, mission criticality, hours of operation, and risk.
• Serve as the senior U.S. escalation point for facility reliability, workplace service, landlord, vendor, and site‑continuity issues.
• Establish consistent asset registers, preventive-maintenance programs, work-order practices, critical-spares strategies, and lifecycle-risk visibility.
• Set and monitor service levels for critical systems, maintenance, employee requests, and workplace services.
• Identify infrastructure risks early and develop operating, maintenance, or capital recommendations with the appropriate functional owner.
• Drive root‑cause analysis and durable corrective action for recurring failures, outages, backlogs, and service issues.
• Lead, coach, and develop regional and site Facilities teammates; establish clear roles, goals, and performance expectations.
• Manage IFM and specialist providers through scopes, service levels, scorecards, performance reviews, corrective actions, and renewal recommendations.
• Create a consistent workplace and customer‑service experience while adapting delivery to manufacturing, engineering, office, hangar, and classified environments.
• Build trusted relationships with site leaders and business partners; translate business demand into clear operating plans and service requirements.
• Own the U.S. Facilities operating plan, budget inputs, forecast, variance explanations, and resource recommendations in partnership with the Global Facilities Leader and Finance.

Skills

Leadership

Stakeholder management

Strategic planning

Communication

People management

Education

Bachelor's degree or equivalent practical experience

Tools

CMMS/EAM

IWMS

Service-management

Building automation

Financial systems

Job description

Shield AI seeks a Senior Manager, U.S. Facilities to lead facility operations across a rapidly expanding national portfolio.

You will own day-to-day performance, establish regional operating models, and partner with Manufacturing, Engineering, IT, and Finance to drive reliable service and cost control. The role requires hands-on leadership, cross-functional collaboration, and the ability to manage complex environments from hangars to offices, with frequent travel across the United States.