National Customer Success Agent

Avtron Power Solutions, LLC.; Ohio; On-site; USD 50,000 - 70,000; Full time

Job summary

Avtron Power Solutions, a leader in power test solutions, seeks a National Customer Success Agent to enhance the post-sale experience for key accounts. This on-site position in Valley View, Ohio, focuses on customer relationship management and ensuring high service levels across all interactions.

Qualifications

• Bachelor's Degree or equivalent experience preferred.
• 2-4 years in inside sales or customer service.
• Proficient in Microsoft Office, experience with SAP and CRM systems advantageous.

Responsibilities

• Manage customer relationships as primary contact post-sale.
• Assist new customers with onboarding and support resources.
• Coordinate with logistics to ensure timely delivery.

Skills

Customer service skills

Communication skills

Problem-solving skills

Team player

Organizational skills

Education

Bachelor’s Degree

Tools

Microsoft Office

SAP

CRM systems

Job description

Avtron Power Solutions, LLC, Valley View, Ohio, United States of America

Job Description

Posted Friday, May 16, 2025 at 4:00 AM

OUR MISSION: TO ENSURE CRITICAL POWER IS AVAILABLE WHEN THE WORLD NEEDS IT.

COMPANY OVERVIEW:

Founded in 1953 Avtron has a long history of manufacturing market leading power test solutions. Now with a global footprint and sales into some of the largest industrial projects, Avtron will continue to push the envelope of what’s possible in the electrical test environment. Avtron Power Solutions manufacture and distribute market leading load bank solutions for mission critical applications. We have the largest portfolio in the industry and can meet the highest load testing standards with our intelligent SIGMA load bank control system.

POSITION SUMMARY:

We are seeking a results-driven and customer-oriented National Customer Success Agent to manage and elevate the post-sale experience for key accounts across the U.S. This position requires proactive communication and coordination to provide timely updates on order status, notify customers of any changes and supply necessary documentation. The ideal candidate will demonstrate strong communication, organizational, and follow-up skills, with the ability to work cross-functionally to address and resolve customer concerns efficiently. This role is based on-site at our Valley View office in Cleveland, Ohio, and supports the company’s commitment to delivering world-class customer service across all customer touchpoints.

DUTIES AND RESPONSIBILITIES:

• Customer Relationship Management : Build and maintain strong, long-term relationships with customers, acting as their primary point of contact post-sale. Manage customer service inquiries via email, chat, and phone, ensuring timely and professional responses.
• Customer Advocacy: Act as an advocate for the customer internally, ensuring deadlines are met, products are delivered to specification, and commitments are fulfilled on time.
• Customer Onboarding : Assist new customers in onboarding by guiding them through the setup, usage best practices, and support resources to ensure a smooth and successful start.
• Order and Delivery Oversight: Monitor customer orders, coordinate with logistics and production, and ensure timely delivery and communication.
• Issue Resolution: Handle and resolve customer complaints concerns in a timely and professional manner.
• Cross-Functional Coordination: Collaborate with engineering, technical support, logistics, and production teams to ensure customer needs are met and exceeded expectations.
• Performance & Improvement: Execute on defined KPIs and contribute to continuous improvement initiatives aimed at maximizing service levels and customer experience
• Documentation : Maintain accurate records of customer interactions, issues, and resolutions

Additional Responsibilities:

• Participate in annual customer business review meetings
• Expedites backorders and process customer returns.
• Travel less than 5%

MINIMUM QUALIFICATIONS:

• Bachelor’s Degree from an accredited college or university in a relevant field or equivalent level of experience is preferred
• 2-4 years of relevant inside sales or customer service experience
• Proficient in Microsoft Office programs (Word, Excel, PowerPoint)
• Experience using SAP and CRMs systems a plus
• Creative problem-solver with outstanding customer service skills

EDUCATION, SKILLS AND EXPERIENCE:

Education:

• Bachelor’s Degree from an accredited college or university in a relevant field or equivalent level of experience is preferred

Skills

• Creative problem-solver with outstanding customer service skills
• Strong verbal and written communication skills
• Excellent organizational and time management skills
• Team player who works well individually, as well as part of a team
• Proven ability to manage multiple large accounts and coordinate cross-functional support.
• Excellent communication, problem-solving, and relationship-building skills.

Experience

• 2-4 years of relevant inside sales or customer service experience.

COMPUTER SKILLS:

• Proficient in Microsoft Office programs (Word, Excel, PowerPoint)
• Experience using SAP and CRMs systems a plus

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Avtron Power Solutions, LLC, Valley View, Ohio, United States of America