National Customer Service Specialist (2:00PM - 10:00PM)

STG Logistics; Dublin, Northern (OH, KY); Hybrid; USD 42,000 - 56,000; Full time

Job summary

STG Logistics in Dublin, OH seeks a National Customer Service Specialist for the 2:00PM–10:00PM shift. You will manage a dedicated customer portfolio, ensure order fulfillment excellence, and resolve escalations with a proactive, customer-first approach.

You will be the primary contact, delivering clear, professional communication and end-to-end service. The role demands 2 years in transportation or customer service, strong interpersonal skills, and the ability to rapidly learn different TMS

Qualifications

• High school diploma required; 2 years in transportation, operations, or customer service preferred.
• Experience in customer-facing roles is highly desirable.
• Ability to master new software (various TMS systems) quickly.
• Strong communication tailored to diverse audiences.

Responsibilities

• Review incoming orders and verify shipment details to meet timelines.
• Monitor daily shipment activity and communicate delays proactively.
• Respond to disruptions by investigating root causes with operations.
• Manage shipment changes (reroutes, expedited delivery) with feasibility.
• Communicate with customers via phone, email, and web portal.
• Identify opportunities to maximize revenue per load through routing.
• Inform customers about additional accessorial charges when applicable.
• Log interactions and resolutions for reporting and traceability.
• Track and capture customer award volumes to reinforce partnerships.

Skills

Customer service

Communication

Interpersonal skills

Problem solving

Cross-functional collaboration

Software aptitude

Adaptability

Proactive communication

Education

High school diploma

Tools

TMS systems

Job description

National Customer Service Specialist (2:00PM - 10:00PM)

Job Category: Customer Service

Requisition Number: NATIO001166

• Posted : October 6, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Dublin, OH 43017, USA

• Travel Required : No

Description

What We Do:

STG Logistics (“STG”) is a premier provider of managed and extended port to door outsource services. With a nationwide network of drayage and intermodal operations, bonded CFS facilities, and warehouse fulfillment locations integrated with the best people and premium technology, STG delivers holistic solutions to its customer’s supply chain.

Who We Are:

Our People Are Difference. At STG, we invest in our people, so they are highly trained, tech-savvy, and customer centric to deliver the best service in the logistics industry.

Summary:

As a National Customer Service Specialist in our Transportation Customer Service division, you will play a pivotal role in managing a dedicated portfolio of customers, ensuring order fulfillment excellence, proactively resolving escalated service issues, and championing long-term customer success. You will own the primary point of contact for customers, delivering best-in-class communication and service with a proactive, customer-first mindset that ensures every interaction is handled with care, clarity, and efficiency.

What You'll Do:

• Order Coordination : Review incoming orders, verify shipment details, and ensure pickup and delivery timelines meet customer expectations.
• Shipment Tracking: Monitor daily shipment activity using internal systems; identify potential delays and communicate updates to customers proactively.
• Issue Handling: Respond to service disruptions by investigating root causes, coordinating with operations, and provide timely solutions to customers.
• Service Adjustments: Manage requests for changes to shipments (e.g., reroutes, expedited delivery) while balancing customer needs and operational feasibility.
• Customer Support: Communicate with customers via phone, email, and web portal to provide updates, resolve concerns, and answer inquiries with professionalism and empathy.
• Revenue Optimization: Analyze shipment details and customer requirements to identify opportunities for maximizing revenue per load through strategic mode selection, efficient routing, and proactive communication around accessorial charges and service enhancements.
• Charge Clarification: Timely communication to customers regarding processing additional accessorial charges that may occur during the order life cycle.
• Record Keeping: Log customer interactions, service issues, and resolutions accurately to maintain clear documentation and support reporting efforts.
• Award Volume Management : Track and capture customer award volumes accurately, engaging in strategic conversations to reinforce contractual compliance, align expectations, and strengthen long-term partnerships.

STG Logistics reserves the right to change duties, responsibilities, and activities at any time with or without notice.

Schedule:

What You’ll Bring:

• High school diploma.
• 2 years of transportation, operations, customer service, retail experience preferred but not required.
• Experience in customer-facing positions is highly desirable.
• Strong interpersonal skills to quickly foster strong long-term relationships, internal and external.
• Ability to quickly master new software use (variety of TMS systems will be used).
• Proven initiative in leading cross-functional efficiency enhancements.
• Skilled in clear and persuasive communication tailored to varied audiences.
• Able to assess complex situations and recommend actionable solutions.
• Flexible working schedule based off business demands.

The work environment characteristics described here represent those an employee encounter while performing this job's essential functions. Reasonable accommodations may enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.

STG Logistics is an equal-opportunity employer. STG considers all qualified applicants and employees for hiring, placement, and advancement without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status. We invite you to join our diverse & growing team.

Travel Required

No .

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.