National Clinical Launch & Product Specialist- West Region

Stryker Employment Company, LLC; Phoenix (AZ); Remote; USD 94,000 - 155,000; Full time

Job summary

A leading medical technology firm is seeking a Clinical Launch Product Specialist to successfully introduce Mako robotic systems to healthcare facilities. This role involves providing training and support to surgeons, ensuring integration into surgical programs, and maintaining compliance with quality standards. Candidates should have extensive experience in healthcare and knowledge of orthopedic surgery. The position requires 100% travel and offers a competitive salary plus bonus eligibility.

Qualifications

• Minimum 6 years of work experience, including 3+ years in healthcare.
• At least 2 years of experience with Mako robotic applications.
• Strong interpersonal and persuasive communication skills.

Responsibilities

• Drive the introduction of Mako robotic systems to healthcare facilities.
• Provide training to surgeons and hospital staff on Mako technology.
• Collaborate with teams for product integration into surgical programs.
• Support hospitals during initial product launches.
• Build relationships with healthcare providers and staff.
• Ensure compliance with regulatory requirements.

Skills

Interpersonal communication

Problem-solving skills

Training ability

Knowledge of orthopedic surgery

Robotic-assisted surgery knowledge

Job description

Work Flexibility : Field-based

JOB SUMMARY :

As a Clinical Launch Product Specialist, you will play a pivotal role in driving the successful introduction of Mako robotic systems to healthcare facilities and providers. In this position, you will collaborate closely with healthcare professionals, hospital staff, and cross-functional teams to integrate Mako into clinical practice. This role serves as a central point of contact to interpret customer needs, train surgeons and hospital staff, develop protocols, and cover all related issues until the account is transitioned from the launch phase.

DUTIES & RESPONSIBILITIES :

Clinical Expertise :

• Develop and maintain expert-level knowledge of Mako robotic systems, their functionalities, and clinical applications.
• Serve as a clinical resource to healthcare professionals, offering insights, training, and support.

Training and Education :

• Deliver comprehensive training and education tailored to surgeons, nurses, and other clinical staff.
• Ensure that healthcare teams are proficient in Mako technology, understand clinical benefits, and have access to program resources.

Product Integration :

• Collaborate with hospital administrators and surgical teams to plan and execute the seamless integration of Mako robotic technology into their surgical programs.
• Provide on-site support during initial product launches and implementations.

Clinical Support :

• Be a point of contact for clinical inquiries, troubleshooting, and technical support related to Mako.

Customer Relationship Management :

• Build and maintain strong relationships with healthcare providers and hospital staff.
• Understand customer needs and concerns, and serve as their advocate within Stryker.

Compliance and Quality Assurance :

• Ensure that all clinical practices related to Mako robotics comply with regulatory requirements and internal quality standards.
• Assist in maintaining product integrity and safety.

QUALIFICATIONS & WORK EXPERIENCE :

• Minimum 6 years of work experience required, including 3 or more years in healthcare.
• Minimum 2 years of experience with Mako robotic applications.
• Strong knowledge of orthopedic surgery and robotic-assisted surgical technology and applications is required.
• Excellent interpersonal and persuasive communication skills.
• Ability to train and empower others with responsibilities.
• Ability to travel extensively to support product launches and customer engagement.
• Problem-solving skills and the ability to make informed decisions under pressure.
• Success in introducing new technologies to the market is a plus.

Salary range: $94,100 - $154,100 plus bonus eligibility and benefits. Individual pay is based on skills, experience, and other relevant factors.

Travel Percentage : 100%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. We are committed to making healthcare better and fostering an inclusive environment. Employees may be required to obtain COVID-19 vaccination depending on customer requirements.