National Client Manager

Engineering Consulting Service; Carrollton (TX); On-site; USD 90,000 - 150,000; Full time

Job summary

ECS Group of Companies (ECS) is a leader in geotechnical, construction materials, environmental and facilities consulting. With over 3,000 employees across 100+ offices, ECS provides services coast to coast and ranks highly in industry design, environmental, and hot-firm lists.

This National and Regional Account Manager role focuses on growing national accounts and strengthening client relationships. The role entails managing national accounts, coordinating with practice leadership, and

Qualifications

• BS degree or equivalent in related field.
• 10+ years in a related field; 15 years can substitute for degree.
• Excellent written and oral communication and relationship-building skills.
• Proficiency in MS Office and database management.
• Ability to prioritize, multi-task, and meet deadlines.
• Strong knowledge of service lines and client needs.

Responsibilities

• Manage portfolio of National Accounts.
• Build, maintain and strengthen client relationships.
• Coordinate pursuits and new business opportunities with internal teams.
• Interact with clients regularly and ensure delivery of account requirements.
• Produce and proofread statements of qualifications and proposals.
• Maintain and update client databases and regional/national account lists.
• Collaborate on marketing/business development plans for national accounts.

Skills

Communication skills

Relationship building

Time management

Multitasking

Written and oral communication

Education

Bachelor's degree or higher in related field

Tools

MS Office

Database management

Job description

Position & Office Overview

As a National and Regional Account Manager, you have excellent communication skills as well as the ability to hold strong relationships with your clients. You have extensive experience within the civil engineering industry including project management, marketing and sales, project capturing, as well as other market sectors. You have an entrepreneurial drive for results as well as a proven ability to attain goals. You bring your skills and experience to the table when ensuring that clients both at the national as well as regional level are receiving quality services. You aim to please and are successful in holding strong relationships with each of your clients. You get the "big" picture and want to contribute accordingly - and that's why you'll have all the opportunity for career growth within our company you'll want.

Responsibilities

• Manages the service of a portfolio of National Accounts.
• Builds, maintains, and strengthens client relationships.
• Utilizes networking and contacts in appropriate professional organizations to network with potential clients and to develop intelligence regarding firm's competition.
• Collaborates with the National Practice Leader, Account Managers, Executives and other departments to coordinate client and project pursuits and new business opportunities with potential pursuits.
• Interacts with clients on a regular basis.
• Ensures consistency and accuracy of customer account deliverables.
• Keeps current with knowledge and trends of clients' industries and creates and sustains strong relationships within these industries.
• Establishes clear timelines to meet client requirements and anticipates obstacles and provides solutions.
• Identifies business initiatives and improvements.
• Produces and proofreads statements of qualifications and proposals.
• Communicates with clients during the pre-project/proposal phase with a focus on generating business.
• Compiles and provides information in the client database and maintains accurate and complete customer account information.
• Maintains and updates the client database for regional and national accounts to develop leads and target marketing.
• Maintains and tracks an active list of all projects being executed for specified national clients.
• Collaborates in the creation of marketing/business development plans and budgets specific to national accounts.
• Maintains consistent interaction with multiple offices including principals, directors, managers, and others to effectively support the marketing strategy for the growth of national accounts.
• Partners with Account Managers and Executives in maintaining and nurturing client relationships, managing customer accounts, and achieving sales objectives.
• Provides research, data consolidation, and recommendation development used to create internal reports, process documents, and/or industry trend reporting.
• Creates work plans and meets project deadlines
• Note: this role may require occasional out of office visits to other ECS facilities throughout the region.

Qualifications

• BS degree in a field related to our service lines.
• 10+ years of experience in a related field.
• 15 years related experience may be considered in-lieu of degree.
• Ability to prioritize, multi-task and successfully meet deadlines.
• Excellent written and oral communication skills and relationship building skills.
• Proficiency in MS Office and database management.
• Proven track record of servicing clients with a high level of satisfaction.
• Strong commitment to team-building.
• Strong knowledge of our service lines and client needs.

About Us

ECS Group of Companies (ECS) was founded 1988 with the goal to raise the standards of professional engineering consulting. Today, we are a leader in geotechnical, construction materials, environmental and facilities consulting services. We are employee-owned with more than 3,000 employees in 100+ offices and testing facilities coast to coast. ECS is currently ranked #60 in Engineering News-Record's Top 500 Design Firms (April 2026), #148 in Engineering News-Record's Top 200 Environmental Firms (October 2025) and #50 in Zweig Group's Hot Firm List (May 2025). For additional information about ECS, visit www.ecslimited.com.

ECS is an Equal Opportunity Employer. To learn more, click here.