BAS Client Service Representative

Socket.dev; Ogden (UT); On-site; USD 60,000 - 90,000; Full time

Job summary

Kelso Industries seeks a BAS Client Service Representative to develop, sell, renew, and expand recurring Building Automation Systems service agreements for existing and prospective customers.

The CSR will transition customers from traditional break/fix to proactive BAS lifecycle management, drive renewals, and collaborate with operations to deliver value across multiple sites.

Qualifications

• 3+ years of BAS, HVAC, mechanical service, or related sales/account mgmt experience.
• Proven customer relationship skills.
• Excellent communication and presentation abilities.
• Ability to identify customer needs and craft solutions.
• Strong organizational and follow-up capabilities.
• Capable of managing multiple customers and opportunities.
• Comfort discussing technical solutions with facility personnel.
• Experience working with technical and operations teams.
• Proficient with CRM and Microsoft 365.
• Willingness to travel across the territory.

Responsibilities

• Sell and renew recurring BAS service agreements within territory.
• Convert existing customers to formal BAS service plans.
• Promote Kelso Connected as part of BAS strategy.
• Conduct structured customer discovery and consultative selling.
• Develop new BAS service opportunities with new customers.
• Own renewals and retention as ongoing account management.
• Grow value of BAS customer relationships.
• Collaborate with BAS Ops and Parts to address deficiencies.
• Transition completed projects to recurring service and engage during warranties.
• Conduct periodic customer business reviews.
• Coordinate with Operations and maintain CRM data.
• Build knowledge of major BAS platforms to discuss requirements.

Skills

BAS/HVAC experience

Customer relationship skills

Communication & presentation

Needs analysis & solutioning

Organizational skills

Multi-site management

Technical discussion skills

Team collaboration

CRM/M365 familiarity

Travel readiness

BAS service/controls

HVAC service sales

Existing relationships

Recurring service sales

Niagara/major BAS platforms

Remote monitoring/Analytics

OT cybersecurity basics

Multi-site sales

Job description

Travel:

Approximately 20–40%, based on territory and customer requirements

Position Summary

The BAS Client Service Representative (CSR) is responsible for developing, selling, renewing, and expanding recurring Building Automation Systems service agreements for existing and prospective KBS customers.

The primary objective is to transition customers from a traditional break/fix and Time & Material (T&M) service model to a proactive, planned BAS service relationship.

BAS modernization and migration planning

Key Responsibilities

• BAS Service Agreement Sales Develop and close new recurring BAS service agreements within the assigned territory and customer base. The objective is to build long-term recurring customer relationships, not simply generate individual service calls.
• Existing KBS Customer Conversion A major focus of this position is converting existing KBS customers into formal BAS service agreements. The CSR should help customers understand the difference between reactive support and proactive BAS lifecycle management.
• Kelso Connected & Remote BAS Services The CSR will position Kelso Connected as a key component of the KBS BAS service strategy.
• Customer Discovery & Consultative Selling Use a structured discovery process to understand the customer's: Facility portfolio BAS platforms HVAC equipment Operational requirements Current maintenance practices BAS staffing capabilities Existing service providers System reliability issues Comfort complaints Energy concerns Alarm-management challenges Cybersecurity concerns Capital-planning requirements System obsolescence Reporting expectations The CSR should ask questions that uncover the business impact of BAS problems rather than focusing exclusively on technical deficiencies.
• New Customer Business Development Develop BAS service opportunities with organizations that do not currently use KBS.
• Service Agreement Renewals & Retention Own or support the commercial renewal process for assigned BAS service agreements. Renewal should be treated as an ongoing account-management process, not an event that begins shortly before contract expiration.
• Account Development The CSR is responsible for growing the value of assigned BAS customer relationships. The objective is to become the customer's long-term BAS lifecycle partner.
• Repair & Small Project Opportunities Work closely with BAS Field Service Operations and the BAS Parts Coordinator to ensure deficiencies identified during service are addressed. The CSR maintains commercial ownership of the customer relationship while technical and operational personnel provide the necessary technical support.
• Project & Warranty Conversion Work with BAS Project Management and Field Service Operations to transition completed BAS projects into recurring service relationships. Engage customers during the warranty period to demonstrate the value of our services.
• Customer Business Reviews Conduct periodic customer reviews based upon account size and service level. Use these reviews to reinforce KBS value, strengthen customer relationships, and identify additional opportunities.
• Coordination with KBS Operations The CSR is the commercial relationship owner but must maintain close coordination with Operations.
• CRM & Pipeline Management Maintain accurate customer and opportunity information within KBS CRM systems. Sales activity should provide leadership with reliable visibility into the BAS service pipeline.
• BAS Platforms The CSR does not need to be a BAS programmer but should develop sufficient technical knowledge to confidently discuss BAS service requirements across major platforms. The CSR should understand that KBS's value is its ability to provide a system-agnostic service approach across diverse customer portfolios.

Qualifications

Required

• 3+ years of experience in BAS, HVAC, mechanical service, technical sales, service sales, account management, facility services, or related industry.
• Demonstrated customer relationship skills.
• Strong communication and presentation skills.
• Ability to identify customer needs and develop solutions.
• Strong organizational and follow-up skills.
• Ability to manage multiple customers and opportunities.
• Comfortable discussing technical solutions with facility personnel.
• Ability to work effectively with technical and operational teams.
• Working knowledge of CRM and Microsoft 365 applications.
• Ability to travel throughout assigned territory.

Preferred

• BAS service or controls experience.
• HVAC service agreement sales experience.
• Existing relationships within commercial and institutional facility markets.
• Experience selling recurring service agreements.
• Familiarity with Niagara and major BAS platforms.
• Experience with remote monitoring, FDD, analytics, energy services, or smart-building technologies.
• Understanding of BAS OT cybersecurity fundamentals.
• Experience selling multi-site or portfolio-level service agreements.

Why Join Kelso Industries?

Join us and be part of a team dedicated to creating efficient, sustainable, and high-performance environments that make a lasting impact across the industrial, commercial, and institutional sectors.

Here you will experience:

Growth Opportunities: Develop new skills, take on exciting challenges, and advance your career in meaningful ways.

Company Culture: You’ll thrive in an environment that supports your growth, values your contributions, and makes work fulfilling and enjoyable.

Impact: Your work directly contributes to meaningful outcomes, allowing you to see the difference you make and feel a sense of purpose every day.

Competitive Compensation & Benefits: You’ll be rewarded fairly for your contributions while enjoying perks that enhance your financial security, health, and overall well‑being.

Kelso Industries celebrates diversity and is committed to creating an inclusive environment for all employees. We do not discriminate in any aspect of employment based on race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity and/or expression, age, veteran status, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where Kelso does business