National Accounts Manager

MSC Industrial Supply Co.; New York (NY); Remote; USD 84,000 - 133,000; Full time

Job summary

A leading distributor of metalworking and MRO products seeks a National Account Manager to enhance customer relationships and drive revenue growth. The ideal candidate will excel in strategic planning, negotiation, and communication, ensuring the delivery of innovative solutions to clients. This remote position requires a Bachelor's degree and significant experience in sales, with a compensation range of $84,280 to $132,440 based on experience.

Benefits

Healthcare

401K

Tuition Reimbursement

Paid Time Off

Qualifications

• Minimum of 2 years in industrial, manufacturing, or distribution sales.
• Experience cultivating relationships with customer executives.

Responsibilities

• Responsible for revenue and gross margin growth targets.
• Build relationships at the executive level.
• Create and execute strategic account plans.

Skills

Communication

Negotiation

Collaboration

Strategic Planning

Listening

Education

Bachelor’s Degree in Business

Tools

MS Office

CRM systems

Job description

3 weeks ago Be among the first 25 applicants

BUILD A BETTER CAREER WITH MSC

Serving customers and our community starts with the best people doing their best work. That is precisely what we have created at MSC Industrial Supply Co. We are a leading North American distributor of metalworking and maintenance, repair, and operations (MRO) products and services. We offer more than 2 million products and have over 80 years of experience across dozens of industries. We aim to execute our Built to Make You Better brand promise for all our stakeholders, including our associates.

Requisition ID :

18114

Employment Type :

Full Time

Job Category :

National Accounts

Work Location :

Remote

Position Summary

The National Account Manager (NAM) will be responsible for positioning the MSC solution as a strategic advantage for our customers and maximizing account penetration of the full total available market. Experience articulating business drivers, balance sheets, and total cost of ownership concepts with executives and decision makers, as well as expanding relationships with key executives and decision makers is critical. Ideal candidates must have excellent communication, collaboration, strategic planning, negotiation, and listening skills. The NAM must have strong process discipline and the ability to build and execute strategic account plans by collaborating cross-functionally across the organization.

DUTIES AND RESPONSIBILITIES

1. Responsible for revenue and gross margin growth targets through maximizing penetration across assigned large accounts with annual revenue potential exceeding $2 million per year.
2. Act as the liaison between assigned National Accounts customers and MSC, delivering value and new product innovation, designing and implementing solutions to achieve profitable growth and maximum account penetration. Portfolio value ranges from $10 million to $25 million.
3. Build relationships at the executive level, becoming an expert in the customer’s business, industry, and trends.
4. Develop internal relationships across MSC and be knowledgeable about MSC’s solutions, systems, and capabilities.
5. Create and execute strategic account plans collaboratively with key teams.
6. Follow MSC’s sales process and methodology, documenting in CRM.
7. Negotiate and renew large enterprise contracts as assigned.
8. Prepare financial models forecasting account performance over the contract lifecycle.
9. Communicate financial expectations and performance updates to leadership.
10. Proactively renew accounts and renegotiate contracts to address non-compliance or underperformance.
11. Manage contract performance and implement corrective plans when necessary.
12. Establish clear objectives for each site, track progress, and collaborate with MSC teams to meet goals.
13. Coordinate with local account managers and business development teams to support customer locations.
14. Align team activities with customer initiatives and MSC shareholder needs.
15. Communicate strategic plans, updates, and issues to sales and service teams.
16. Deliver financial sales presentations and submit proposals aligned with customer objectives.
17. Conduct quarterly or as-needed business reviews with accounts.
18. Ensure field support models meet customer cost reduction goals.
19. Maintain relationships with field and corporate support teams to meet customer needs.
20. Customize account coverage strategies to ensure revenue targets.
21. Document and communicate customer service expectations and shortfalls.
22. Engage with legal, supply chain, e-commerce, finance, sourcing, analytics, and project teams as needed.
23. Demonstrate excellent communication, collaboration, strategic planning, negotiation, and listening skills.
24. Submit sales and expense reports timely and manage travel within budget.
25. Participate in networking events and complete professional development as assigned.
26. Promote MSC culture and support new initiatives proactively.
27. Participate in special projects and perform additional duties as required.

Education and Experience

• Bachelor’s Degree in Business or equivalent experience.
• Minimum of 2 years in industrial, manufacturing, or distribution sales with direct account responsibility.
• Experience cultivating relationships with customer executives.

Skills

• Experience with large account sales, negotiation, and maintenance.
• Ability to interpret customer financial statements and use financial models in presentations.
• Strong relationship-building skills at the executive level.
• Excellent sales, negotiation, collaboration, and communication skills.
• Proficiency in MS Office, CRM systems, and e-business tools.
• Ability to adapt quickly to changing environments and overcome obstacles.

Miscellaneous

• Valid driver’s license and ability to travel up to 75%.
• Potential access to ITAR and CUI information.

Compensation starting at $84,280 - $132,440, depending on experience. The range is based on industry standards and market conditions.

Why MSC?

People. Collaboration. Insight. We build trust and work closely with our customers to drive results. With over one million products and 80+ years of experience, MSC helps customers increase productivity, profitability, and growth through innovative supply chain solutions. We value our associates and support their development with comprehensive benefits, including healthcare, 401K, tuition reimbursement, and paid time off. Join our community circles promoting diversity and inclusion.

Our Commitment

We are dedicated to providing a respectful environment with equal opportunity for all applicants and employees, regardless of race, color, religion, age, sex, national origin, disability, veteran status, sexual orientation, gender identity/expression, or other legally protected categories. Accommodation requests are welcome at any recruitment stage.