National Account Manager (Service and Spares)

Adaptec Solutions; Atlanta (GA); Remote; USD 100,000 - 120,000; Full time

Job summary

A leading automation solutions provider is seeking a National Accounts Manager to drive strategic growth in client accounts across various target markets. The role demands at least 5 years of experience in national account management, strong relationship-building skills, and proficiency in developing growth strategies. This position offers a competitive salary range of $100,000 – $120,000 plus benefits. The ideal candidate is a self-starter who can influence at the executive level and has a proven track record of revenue growth.

Benefits

Generous paid time off (PTO)

401(k) match with immediate vesting

Comprehensive health plans

Qualifications

• Minimum 5 years of experience in national account management.
• Familiarity with customer environments like automated warehouses is preferred.
• Proven success in high-value contract negotiation.

Responsibilities

• Serve as primary point of contact for national accounts.
• Develop and execute account strategies to expand revenue.
• Maintain client relationships and research new opportunities.

Skills

Client relationship management

Business development

Contract negotiation

Interpersonal skills

Pricing strategy development

Education

Bachelor's degree

MBA

Tools

Salesforce.com

Job description

National Accounts Manager (Spares and Service)

Location: Remote. Must be located in the metropolitan area of one of the following target cities: Atlanta, GA; Memphis, TN; Louisville, KY; Charlotte, NC; or Chicago, IL.

Salary: $100,000 – $120,000 base + commissions, vehicle stipend + fuel card.

Travel: 40-50% travel (Domestic, mostly single day trips, occasional overnight trips).

Manages Others: No

Relocation: Not eligible

Education: Bachelor’s degree required. MBA is a plus but not required.

Experience: Minimum 5 years of experience in national account management, preferably supporting Manufacturing and Distribution/Warehousing companies. Client relationship management, or business development in a technical service-based industry with large-scale or national account focus with $18-25M in spend. Experience with spares and service is preferable. Familiarity with customer environments such as automated warehouses, production lines, and utility infrastructure is strongly preferred.

Position Summary

Join Adaptec Solutions, a leader in advanced industrial automation and material handling integration, as a National Accounts Manager. This high-impact remote role is your opportunity to drive strategic growth by serving as the dedicated partner for a portfolio of our most critical national accounts. We are looking for an experienced Account Management professional with a proven track record in supporting existing accounts with a focus on additional services and parts needs.

Key Responsibilities

• Serve as the primary point of contact for six national accounts, building and maintaining strong client relationships at all levels.
• Develop and execute account strategies to expand revenue and improve profitability year over year.
• Maintain relationships with clients by providing support, information, and guidance; researching and developing new opportunities; recommending and expanding service opportunities for different types of equipment.
• Lead contract / rate sheet and SLA negotiations acting as the primary interface with external clients and internal teams during negotiations.
• Systematically evaluate book of business for profitability, appropriate resource allocation and usage, additional areas of opportunity etc.
• In partnership with the Director and operations leadership team, create a mid to long term strategic account map.
• Development and delivery of product presentations for product support and business development.
• Nurture customers/prospects at events such as conferences, seminars, tradeshows, customer visits, etc.
• Ability to convey customer requirements to service operation teams.
• Identifies product improvements or new opportunities by remaining current on industry trends, market activities, and competitors.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking best-in-class practices; participating in professional societies.

Requirements

• Minimum 5 years of experience in national account management preferably supporting Manufacturing and Distribution/Warehousing companies. Client relationship management, or business development in a technical service-based industry with large-scale or national account focus with $18-25M in spend. Experience with spares and service is preferable.
• Bachelor’s degree required. MBA is a plus but not required.
• Familiarity with customer environments such as automated warehouses, production lines, and utility infrastructure is strongly preferred.
• Self-starter with a demonstrated ability to initiate, track, and close relevant deals including service agreements.
• Proficient use of CRM software (Salesforce.com preferred).
• Strong ability to develop and understand pricing strategies.
• History of developing and applying KPIs to drive improvements in service delivery and deliver greater customer value.
• Strong understanding of business financials as they relate to the national accounts.
• Proven success in high-value contract negotiation and renewal management.
• Ability to develop and execute growth strategies that balance short-term goals with long-term client partnerships.
• Excellent interpersonal and presentation skills, with the ability to influence at the executive level.
• Demonstrated success in stabilizing accounts and delivering consistent year-over-year revenue growth.

Compensation & Benefits

In compliance with pay transparency requirements, the wage range for this role is $100,000 – $120,000/yr. The rate range provided is a general guideline. When extending an offer, Adaptec Solutions considers factors including, but not limited to experience and geographic location. Adaptec Solutions also offers a variety of benefits including generous paid time off (PTO), 11 paid company holidays including your birthday, generous health plans, dental and vision insurance, HSA/FSA accounts, generous 401(k) match and immediate vesting, short-term/long term disability coverage and basic life/AD&D insurance and education assistance.