National Account Manager I WFS (Virtual)

University of Phoenix; Phoenix (AZ); Remote; USD 73,000 - 149,000; Full time

Job summary

University of Phoenix is seeking a National Account Manager I to manage client relationships and enhance client satisfaction. This fully remote role aims to foster long-term engagements with corporate and government clients by driving effective strategies and ensuring compliance. Ideal candidates will possess a Master's degree and proven experience in business development and client management.

Benefits

Medical, dental and vision plans

401(k) employer match

Substantial tuition discount for dependents

Generous time off package including paid vacation and sick time

Qualifications

• Three (3) years of experience managing corporate relationships.
• One (1) year of experience in the higher education market.
• Proficient in MS Office and presentation skills.

Responsibilities

• Develop and nurture relationships with 40 - 45 mid-level accounts.
• Collaborate with internal stakeholders for client relationship management.
• Provide account management support and resolve service requests.

Skills

Customer service oriented

Presentation skills

Analytical skills

Detail-oriented

Organizational skills

Business acumen

Education

Master’s Degree in relevant field

Tools

MS Office

Job description

At the University of Phoenix, we are committed to the future of work by providing a fully remote, work-from-home environment. This strategy enables us to attract top talent nationwide. Are you looking for a rewarding and fulfilling position that offers challenging work and the opportunity to make a significant impact while collaborating with a team of fun, innovative individuals? Would you prefer to work with an organization that positively contributes to the world? If so, we would love to hear from you!

Are you searching for a rewarding, fulfilling position that offers challenging work and the ability to make a big impact while working side-by-side with a team of fun, innovative people? Ideally, would you like this position to be with an organization that makes a positive contribution to the world? If so…we would love to hear from you!

About Us

University of Phoenix is a leading higher education institution founded in 1976 by Dr. John Sperling. Our mission is to improve the lives of our students, their families and future generations through higher education. Our values (which hopefully you share) are: Brave. Honest. Focused.

Our University values and embraces all team members and their unique perspectives. We fundamentally believe in fostering an environment which deeply respects, celebrates, and actively encourages a diverse workforce. We are committed to hiring – and learning from – those who share our passion to help others achieve their educational aspirations.

We offer excellent benefits, an effective recognition program, and outstanding learning and development tools, including tuition vouchers for employees and their qualified family members.

About the Position

A National Account Manager I, Workforce Solutions (WFS) collaborates with Account Executives to transition accounts post-sale and ensure a consistent high quality client experience that maximizes the effectiveness of WFS activation and engagement strategy. An individual develops and nurtures relationships with 40 - 45 mid-level accounts (at least 5,000 but less than 10,000 employees per account) with signed corporate/ government employers, providing direct sales and ongoing relationship management to drive increased revenue. In addition, the individual represents the University within the corporate and higher ed community to increase awareness of University of Phoenix and our educational programs. A National Account Manager I provides account management support and directly interacts with corporate client stakeholder to address and resolve questions and service requests regarding products and services they may be utilizing to educate and develop their workforce.

What You’ll Do:

1. Collaborate with senior department leadership and Account Executives to launch newly-signed clients and build and foster deep and meaningful relationships with mid-level accounts (as described above) in specified industries and service groups; triage and resolve incoming requests from clients. Drive client satisfaction through the development and execution of effective account plans and strategies that are defined by client portfolio, including outlining client engagement, marketing, promotional, and event strategies.

2. Serve as account owner for small and medium-sized portfolio of corporate and government clients and directly engage with client to build a strategic engagement plan that fosters deep and meaningful relationships. Develop and deliver presentations to corporate client stakeholders and influencers, as necessary. Maintain a detailed understanding of markets, segments, and segment organizations with a focus on identifying potential clients and/or entities that align with the University’s strategic objectives.

3. Collaborate with internal stakeholders and employer clients to provide high-quality client relationship management; work in partnership with University Academics as needed to provide product insight and determine opportunities for client-focused academic offerings.

4. Provide senior leadership with weekly report progress against account performance targets; update account plans in appropriate sales tracking platform, including preparation of materials for internal and external account reviews to achieve targets.

5. Stay apprised of current events within applicable markets and maintain current and thorough knowledge of all the degree programs; ensure compliance with all applicable regulations (e.g., no solicitation, limitations on University program participation, and third-party administrator processes); ensure all members of account team are aware of applicable regulations and that they maintain compliance at all times.

6. Execute engagement strategy across clients’ entire business geographic footprint and develop solutions to address those needs; define the communications cadence and format that best serves the client’s needs and develops a foundation for long-term account growth. Serve as a B2B resource for Account Specialists to uncover opportunities for direct student engagement.

7. Be available as necessary to attend Workforce Solutions approved events that occur outside of standard business hours, including weeknights and weekends, and which may require out- of-local or out-of-state travel. Collaborate with leadership and corporate clients to organize and prepare for approved client events, including scheduling and providing guidance to Engagement Representatives to ensure fulfillment of mutually agreed upon strategy. Have reliable transportation to attend client and/or community meetings or events.

8. Perform other duties as assigned or apparent.

NOTE: The primary accountabilities above are intended to describe the general content and requirements of this position and are not intended to be an exhaustive statement of duties. Incumbents may perform all or most of the primary accountabilities listed above. Specific goals or responsibilities will be documented in the incumbents’ performance objectives as outlined by the incumbents’ immediate supervisor or manager.

None

MINIMUM EDUCATION AND RELATED WORK EXPERIENCE:

• Three (3) years of related experience managing corporate relationships; business development and/or sales experience of non-tangible or service-oriented items

ADDITIONAL QUALIFICATIONS:

• Master’s Degree in relevant field (e.g. Business, Management, Marketing)

• One (1) year of experience in the higher education market and industry, particularly as it relates to adult learners

• Customer service oriented and achieve high levels of employer client tuition program satisfaction

• Proficient in MS Office

• Able to effectively manage and perform work remotely from a home-based office with limited local supervision and maintain consistent accountability for key performance outcomes

• Exceptional presentation skills to present to large audiences

• Strong business acumen and the ability to recognize marketing and business development opportunities and to pursue them strategically

• Able to quickly assess information, anticipate issues and outcomes, and make effective decisions

• Excellent interpersonal, presentation, and analytical skills

• Detail-oriented with strong organizational skills and excellent implementation of tasks/projects; strong commitment to quality and accuracy

• Proven results in business development, specifically solution selling methodology

• Able to multi-task and meet daily/weekly deadlines

#LI-SM1

University of Phoenix is an Equal Opportunity employer.

If you are an active-duty military member seeking employment when off-duty, compliance with Department of Defense Joint Ethics Regulation, 5500-7-R, is required prior to starting employment with University of Phoenix. You are advised to contact your base Judge Advocate General to seek such approval and answer any questions.

Pay Range

The annual pay range for this position is $73,400 (minimum), $110,900 (midpoint), and $148,400 (maximum).*

*Typical hiring range is between the minimum and midpoint of the above pay range. Actual starting base pay may vary based on factors such as education, experience, skills, location and budget.

Individuals in this role are eligible for:

• Annual Bonus Award

Your work is critical to helping adult learners achieve their dreams, and we’re committed to rewarding you for your efforts. We offer a competitive, comprehensive total rewards package designed to help you achieve your health, financial, educational and work-life balance goals.

Full-time employees are eligible for:

• Medical, dental and vision plans; Flexible Spending Accounts; Health Savings Accounts; Life and Disability insurance; and our Wellness incentive program;
• Competitive 401(k) employer match;
• Substantial tuition discount for you and eligible dependents; and,
• A generous time off package, including paid vacation, sick time and company holidays.*

*For more details around paid time off benefits, please click here .