National Account Manager, Employee Benefits

Voya Financial; Dallas (TX); On-site; USD 88,000 - 111,000; Full time

Benefits offered by this job

Health insurance

401(k) Savings plan

Retirement plan

Tuition reimbursement

Paid time off

Volunteer time off

Job summary

Voya Financial is seeking an experienced National Accounts role to manage a block of national accounts and coordinate with National Account Executives to deliver exceptional service.

You will work with high-profile clients, communicate across levels, and drive team-driven solutions to improve day-to-day client experiences.

Qualifications

• Experience managing a national account block with high-profile clients.
• Ability to communicate across all levels with professionalism.
• Support National Account Executives and team collaboration.
• Identify opportunities to streamline day-to-day services.

Responsibilities

• Own day-to-day services for assigned clients.
• Provide timely responses and reduce day-to-day complexities.
• Coordinate with National Account Executives for client needs.
• Deliver presentations and support client value propositions.

Skills

Account management

Client communication

Cross-functional collaboration

High profile clients

Job description

Together we fight for everyone’s opportunity for a better financial future.

We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage –

Profile Summary

Accountable for quality day to day and ongoing account management of an assigned National Account block of clients managed by our National Account Executives.

Profile Description

• Practices efficiencies within the National Account Team to maintain high level of customer experience and expectations
• Ability to communicate across all levels, including high profile roles, with professionalism, confidence, and presence
• Supporting National Account Executive in ongoing service matters and practicing efforts to create a team unit for the client – an extension of their team
• Responsible for ownership of addressing day to day services needs of assigned clients and providing consistent support while seeking solutions to reduce complexities in day to day client activities
• Identify areas of improvement for clients with high needs and provide education and review of products and systems as necessary
• Recognize and seek opportunities through block analysis and collaboration with National Account Executive to develop detailed action plan
• External relationship management required to create consistent experience for clients and brokers across all levels
• Participates in finalist and stewardship presentations, where appropriate, delivering content as needed to support National Account value proposition and services

Knowledge & Experience

• Ability to work and interact with high profile clients and respond timely and effectively to client requests
• Account management oriented, responsive, resourceful, quick and efficient, high volume work balance, collaboration, solution driven, proven approaches
• Organized and thoughtful in responses to clients and brokers, addressing details outside of the initial ask when needed, using critical thinking skills.
• Proactively seek and maintain channel of education and reminders to clients to enhance client experience
• Delegate expectations to internal team members to execute efficient problem solving
• Challenges process and creates alignment

Compensation Pay Disclosure

Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities.

The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.

Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

$88,470 - $110,590 USD

Be Well. Stay Well.

Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.

What We Offer

• Health, dental, vision and life insurance plans
• 401(k) Savings plan – with generous company matching contributions (up to 6%)
• Voya Retirement Plan – employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time — 40 hours per calendar year

Learn More About Voya Benefits (download PDF)

Critical Skills

At Voya, we have identified the following critical skills which are key to success in our culture:

• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
• Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
• Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
• Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Learn More About Critical Skills

Equal Employment Opportunity

Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.

Reasonable Accommodations

Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference resources for applicants with disabilities.