NAC Account Service Specialist

Interstate All Battery Center; Urbandale (IA); On-site; USD 55,000 - 75,000; Full time

Job summary

Interstate Batteries in Urbandale, IA is seeking a National Account Service Specialist to nurture relationships with Distributor Partners, commercial customers, franchisees, and national accounts, delivering world-class service.

You will manage account programs, serve as the primary contact for inquiries and escalations, document interactions in the CSM tool, and coordinate with Distributor Group, Supply Chain, and Finance to resolve issues.

Qualifications

• College degree or equivalent work experience.
• Minimum three (3) years related experience.
• Proficient in MS Office Applications.
• Strong analytical skills to execute root cause analysis.
• Creative problem-solving skills to drive continuous improvement.
• Excellent verbal and written communication skills.
• Detail oriented.
• Team Player.
• Strong ability to prioritize competing priorities under minimal supervision.
• Self-starter and self-disciplined.

Responsibilities

• Develop a deep understanding of each assigned national account's program.
• Foster a dynamic partnership with each Account Manager to effectively support the customers’ program and service delivery expectations.
• Cultivate and maintain strong relationships with key stakeholders (Distributors, commercial customers, franchisees, national accounts).
• Serve as the primary point of contact for account related inquiries, concerns, and escalations.
• Discern customer needs and objectives to provide efficient solutions and exceed expectations.
• Maintain account-specific notes to document customer programs, deliverables, expectations, and requirements.
• Utilize CSM tool to document all customer interactions.
• Ensure timely response and efficient resolution of all inbound inquiries with adherence to current SLAs.
• Monitor open order aging to support customer expectations and engage with Distributors when required.
• Proactively monitor and assess day-to-day operations to identify areas of improvement.
• Leverage cross-functional partners and leaders to support critical needs and opportunities.
• Serve as SME on Account Support processes while working cross-functionally with Distributor Group, Supply Chain, Finance, and other teams to resolve customer issues.
• Maintain master data integrity for account programs and dealer changes.

Skills

MS Office proficiency

Analytical skills

Problem solving

Communication skills

Detail oriented

Team player

Self-motivated

Prioritization

Education

College degree or equivalent work experience

Tools

MS Office

Job description

## NAC Account Service SpecialistApply: US-IA-Urbandale: Full time: Posted 2 Days Ago: REQ-9764Our mission is to be a trusted workplace for team members to be their whole selves at work. A company that people love and positively impacts the lives of all whom we touch.# **be your best self**At Interstate Batteries, you have the chance to be excellent at work and excellent at life. We know that professional success depends on personal wellbeing. That's why we want to enrich your life with the tools and services you need to succeed in every area of your life. Join us!**Purpose of Job**:The National Account Service Specialist plays a crucial role in nurturing relationships with key stakeholders, including Distributor Partners, commercial customers, franchisees, and key customers on a national level. The Specialist exemplifies a commitment to Excellence in customer experience and Integrity in execution, to ensure all transactions and service needs are met with high standards.**Job Components:**Account Management* Develop a deep understanding of each assigned national account's program.* Foster a dynamic partnership with each Account Manager to effectively support the customers’ program and service delivery expectations.* Cultivate and maintain strong relationships with key stakeholders (i.e., Distributors, commercial customers, franchisees, national accounts).* Serve as the primary point of contact for account related inquiries, concerns, and escalations.* Discern customer needs and objectives to provide efficient solutions and exceed expectations.* Maintain account-specific notes to document customer programs, deliverables, expectations, and requirements.Customer Service* Utilize CSM tool to document all customer interactions.* Exemplify a World Class brand, a model of Service Excellence and Integrity, all through a Servant’s Heart.* Ensure timely response and efficient resolution of all inbound inquiries with adherence to current Service Level Agreements (SLAs).* Monitor open order aging to support customer expectations and engage with Distributors, when required.* Proactively monitor and assess day-to-day operations to identify areas of improvement.* Leverage cross-functional partners and leaders to support critical needs and opportunities.* Serve as the Subject Matter Expert (SME) on Account Support processes while working cross-functionally with the Distributor Group, Supply Chain, Finance, and other teams to resolve customer issues.Master Data Integrity* Understand, monitor, and protect account program settings and their outcomes.* Maintain accurate master data regarding new Dealer adds, updates, and terminations, and coordinate with Distributors to promote positive customer experiences.* Monitor and resolve order related issues and errors.**Qualifications:*** College degree or equivalent work experience* Minimum three (3) years related experience* Proficient in MS Office Applications* Strong analytical skills to execute root cause analysis* Creative problem-solving skills to drive continuous improvement* Excellent verbal and written communication skills* Detail oriented* Team Player* Strong ability to prioritize competing priorities under minimal supervision.* Self-starter and self-disciplined**Scope Data:*** Exemplifies Interstate’s Purpose and Values.**Work Environment:*** Ability to sustain posture in a seated position for prolonged periods of time* Specific vision requirements include close vision, depth perception, and the ability to adjust focus.* Regular physical activity includes manual handling, verbal communication, and auditory tasks.* Prolonged use of a personal computer and telephone* Interface with various internal departments and external customers