MyLife Advisor II

ADP, Inc.; Norfolk (VA); On-site; USD 27,552 - 46,838; Full time

Benefits offered by this job

Medical, Dental, Vision

Matched Retirement Savings

Paid Volunteer Time Off

Job summary

ADP, Inc. is hiring a MyLife Advisor to provide Tier 1 support for benefits, payroll, HR and related areas. You’ll resolve inquiries from clients’ employees and third parties, using online tools and escalation when needed.

You’ll build rapport with clients and collaborate with ADP partners and vendors to resolve issues quickly, while advancing through structured training and increasing independence over time.

Qualifications

• 1–3 years of client service experience.
• Military experience is valued.
• Ability to troubleshoot and analyze findings.

Responsibilities

• Provide Tier 1 support for clients and employees.
• Build relationships with clients, partners and vendors to resolve issues.
• Grow within the role through training and increasing independence.

Skills

Client Service

Problem Solving

Communication

Education

High School Diploma / GED

Job description

ADP is hiring a MyLife Advisor.

• Are you ready to join a company offering career advancement opportunities throughout your career journey?
• Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning?
• Are you looking for an inclusive environment with a culture of collaboration and belonging?

If so, this may be an opportunity for you. Read on and decide for yourself.

As a MyLife Advisor for ADP's Human Resources Outsourcing division, you will provide guidance and respond to a wide variety of questions and issues related to benefits, payroll, human resources, 401k, risk, workers' compensation, e-TIME, and more. You carry the weight of ADP's service reputation and client satisfaction in your hands.

The nature of what you do every day will not change -- your #1 goal is to help clients' employees (participants) and Human Resources Department employees, as well as third-party vendors, when they reach out. Still, every day will be different because the questions you receive will vary, as will the solutions you provide. There will be no shortage of new questions you'll receive, which will keep things interesting, and our top-ranked training will help to set you up for success!

To thrive in this role, you must be comfortable working in a metrics-driven call center environment as part of a structured day. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients and partners to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.

To learn more about Client Services at ADP, watch here: https://adp.careers/Client_Services_Videos

WHAT YOU'LL DO: Responsibilities

What you can expect on a typical day:

Provide Tier 1 Support. You will take ownership of resolving issues and responding to questions from clients' employees and third parties regarding multiple product offerings, including benefits, payroll (general, pay practice, and tax), HR, 401k, risk, workers' compensation, e-TIME, and more. You will use online tools and other resources to research and respond to inquiries. You will elevate issues as appropriate and communicate status and resolution.

Build Relationships. You will work in conjunction with various team members, including multiple ADP business partners within our Payroll, HR, and Benefits Departments, as well as with third-party vendors, to resolve issues timely and accurately. You will elevate issues to partner team members as appropriate.

Grow within Your Role. To support a seamless interaction for our clients, you'll receive training to develop familiarity with standard payroll, benefits, and HR-related questions utilizing multiple applications. As you move up on the team, you will be required to work more independently, handle more complex calls, may specialize in a given subject area, and assist less experienced representatives. At the most senior level of this role, you will also act as back-up to the Manager/Team Lead.

TO SUCCEED IN THIS ROLE: Required Qualifications

• High School Diploma / GED
• 1 -- 3 years of Client Service experience, OR
• Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you have developed and are excited to provide an environment where you can continue to make a meaningful impact.

Bonus points for these: Preferred Qualifications

• You have experience utilizing probing and problem-solving skills with the ability to troubleshoot and analyze findings.
• You demonstrate accountability.

You'll love working here because you can:

• Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
• Belong by joining one of our Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
• Grow your career in an agile, fast-paced environment with plenty of opportunities to progress.
• Continuously learn through ongoing training, development, and mentorship opportunities.
• Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
• Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
• Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
• Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.

Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions.

We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more.

The compensation for this role is USD $18.56 - USD $34.66 / Hour*

*Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state and local laws.

A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.