My Hearing Centers - Hearing Aid Technician

WS Audiology USA; Riverton (WY); On-site; USD 42,000 - 54,000; Full time

Job summary

My Hearing Centers, part of WS Audiology, is seeking a Hearing Aid Technician to join our team in a dynamic hearing care setting. You will assist with fittings, perform routine maintenance, and educate patients on device use to support high-quality care.

We value detail-oriented individuals with strong communication skills who can help manage inventory, scheduling, and patient interactions within clinical systems.

Qualifications

• High school diploma or equivalent required.
• Associate’s degree, technical certification, or healthcare training preferred.
• Prior experience as a Hearing Aid Technician or in a clinical/technical healthcare role preferred.
• Excellent communication and patient service skills.
• Proficiency with electronic medical records, hearing aid software, and office technology.

Responsibilities

• Perform pure-tone hearing screenings as permitted by state scope of practice.
• Assist licensed providers with hearing aid fittings and adjustments only when directed.
• Conduct routine cleanings, checks, and minor maintenance of hearing aids, including walk-in services.
• Prepare hearing aids for delivery, including charging, programming support, and documentation.
• Manage hearing aid inventory, including ordering, receiving, tracking, and storage.
• Educate patients on proper hearing aid use, care, and routine self-maintenance.
• Accurately document services, device status, and patient interactions in clinical systems.
• Assist with provider calendar optimization to support clinic productivity.
• Support insurance verification and follow-up on benefits or authorizations.
• Assist with onboarding and pre-qualification of newly scheduled patients.
• Perform outbound calling to approved patient lists to support hearing evaluation scheduling.

Skills

Technical aptitude

Attention to detail

Communication skills

Patient service

Education

Associate degree / technical certification / healthcare training

High school diploma or equivalent

Job description

My Hearing Centers, part of WS Audiology (WSA), one of the world’s leading hearing care companies, is looking for a Hearing Aid Technician to join our team.

Are you the person who makes people feel welcome the moment they walk through the door? Do you love staying organized, building relationships, and helping a busy office run smoothly? If so, you may be exactly who we’re looking for.

My Hearing Centers is leading the charge in revolutionizing hearing healthcare. Our mission is to make hearing care simpler and more accessible and to set a new standard in modern hearing care while reducing the stigma around hearing loss.

With over 100 hearing centers across the U.S., our dedicated teams are changing lives daily by providing clients with advanced hearing technology and outstanding care.

Why You'll Love Working with Us!

This is your chance to work in a dynamic hearing care setting where your skills will directly contribute to transforming lives. If you're detail-oriented, have stellar communication skills, and have a passion for patient care, we want you on our team!

Essential Job Functions

• Perform pure-tone hearing screenings as permitted by state scope of practice

• Assist licensed providers with hearing aid fittings and adjustments only when directed

• Conduct routine cleanings, checks, and minor maintenance of hearing aids, including walk-in services

• Prepare hearing aids for delivery, including charging, programming support, and documentation

• Manage hearing aid inventory, including ordering, receiving, tracking, and storage

• Educate patients on proper hearing aid use, care, and routine self-maintenance

• Accurately document services, device status, and patient interactions in clinical systems

Additional Duties (As Assigned)

• Assist with provider calendar optimization to support clinic productivity

• Support insurance verification and follow-up on benefits or authorizations

• Assist with onboarding and pre-qualification of newly scheduled patients

• Perform outbound calling to approved patient lists to support hearing evaluation scheduling

Qualifications

• High school diploma or equivalent required

• Associate’s degree, technical certification, or healthcare training preferred

• Prior experience as a Hearing Aid Technician or in a clinical/technical healthcare role preferred

• Strong technical aptitude and attention to detail

• Excellent communication and patient service skills

• Proficiency with electronic medical records, hearing aid software, and office technology

Physical Requirements

• Ability to sit or stand for extended periods

• Frequent use of hands for fine motor tasks (handling small hearing aid components)

• Ability to lift and carry up to 25 pounds

• Ability to bend, reach, and perform repetitive motions

• Adequate vision and hearing to perform device inspections and patient interactions

Compliance & Workplace Expectations

• Maintain patient confidentiality in accordance with HIPAA regulations

• Follow all company policies, clinical protocols, and safety procedures

• Comply with state and federal healthcare regulations

• Maintain a professional, respectful, and patient-focused demeanor

Equal Employment Opportunity

My Hearing Centers is an equal opportunity employer and prohibits discrimination and harassment of any kind.