Managing Vice President (MVP), Cross-Functional Technology & Operations

Gartner; Irving (TX); On-site; USD 120,000 - 150,000; Full time

Job summary

Gartner is seeking a technology leader to oversee high-impact cross-functional initiatives in Irving, Texas. The role involves strategic leadership of technology and AI investments, optimizing CRM platforms, and enabling collaboration between Sales and Service Delivery teams.

The ideal candidate will have 10+ years of IT leadership experience and expertise in driving significant B2B technology transformations.

Qualifications

• 10+ years progressive leadership in IT, with 5+ years managing technology solutions for B2B Sales or Service organizations.
• Proven track record implementing and optimizing major CRM platforms within a large global enterprise.
• Ability to lead cross-functional initiatives and manage complex budgets.

Responsibilities

• Develop and own the strategy for cross-functional technology initiatives.
• Provide oversight for the Terraplan initiative optimizing territory management.
• Build a program focused on quantifying and increasing ROI of technology investments.

Skills

Strategic Vision

Complex Problem Solving

Agile Delivery

Education

Bachelor's degree in Business, Computer Science, Engineering

MBA or advanced degree preferred

Tools

Salesforce

Anaplan

Netsuite

Job description

Role Purpose

This role focuses on leading high‑impact, cross‑functional technology initiatives. The MVP will manage the “Cross Functional Technology and Operations” pillar, bridging platform stability, strategic planning, and value realization from technology and AI investments, and ensuring they align with evolving needs of Sales and Service Delivery teams.

Responsibilities

• Strategic Leadership: Develop and own the end‑to‑end strategy for cross‑functional Sales and Service technology initiatives, ensuring alignment with enterprise goals.
• Terraplan (Anaplan): Provide strategic oversight for the Terraplan initiative, optimizing territory management systems for global sales and service efficiency.
• Platform Operations: Oversee core platform operations to ensure high availability, performance, scalability, and minimize friction for associates.
• ROI & Value Capture: Build and lead a program focused on quantifying and increasing ROI of technology and AI investments, ensuring clear outcomes for Sales and Service orgs.
• Cross‑Functional Collaboration: Partner with Sales, Service, Engineering, Data Science, and Finance to drive integrated solutions and prioritize product backlog based on business impact.
• Agile Transformation: Lead teams to build and launch products/features using Agile methodology, focusing on continuous improvement, A/B testing, and rapid deployment.

Competences

• Strategic Vision: Translate complex business needs into technology roadmaps that yield measurable improvements in efficiency and profitability.
• Value Realization: Build frameworks that track, measure, and optimize ROI of large‑scale technology and AI deployments.
• Complex Problem Solving: Identify systemic operational bottlenecks and deploy innovative, technology‑driven fixes.
• Influencing & Leading: Lead a diverse team of directors and subject matter experts, influencing executive stakeholders across the organization.
• Agile Delivery: Champion lean product principles to deliver high‑performance initiatives with speed and agility.

Experience and Education

• Experience: 10+ years progressive leadership in IT, with at least 5+ years managing technology solutions for B2B Sales or Service organizations.
• CRM Experience: Proven track record implementing and optimizing major CRM platforms (e.g., Salesforce, Anaplan, Netsuite, AI) within a large global enterprise.
• Program Management: Ability to lead cross‑functional initiatives, manage complex budgets, and deliver on multi‑year strategic roadmaps.
• Technical Acumen: Deep understanding of modern technology stacks, disruptive technologies (AI, automation), and their application to driving enterprise value.
• Consulting Experience: Experience working in ambiguous situations and driving impact via influence.
• Education: Bachelor’s degree in Business, Computer Science, Engineering, or related field; MBA or advanced degree preferred.

Equal Opportunity Statement

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.