Managing Vice President (MVP), Cross-Functional Technology & Operations

Gartner; Dolphin Cove (CT); On-site; USD 130,000 - 160,000; Full time

Job summary

Gartner seeks a leader to manage high-impact cross-functional technology initiatives, focusing on aligning platform stability and strategic planning with Sales and Service Delivery needs.

The ideal candidate will have over 10 years in IT leadership and extensive CRM experience, particularly with platforms like Salesforce and Anaplan. A Bachelor's degree in a related field is required, while an MBA is preferred. This position emphasizes Agile transformation and value optimization from technology investments.

Qualifications

• 10+ years of progressive leadership in IT, with at least 5+ years managing technology solutions for B2B Sales or Service organizations.
• Proven track record implementing and optimizing major CRM platforms within a large global enterprise.
• Ability to lead cross-functional initiatives, manage complex budgets, and deliver on multi-year strategic roadmaps.

Responsibilities

• Develop and own the end-to-end strategy for technology initiatives, ensuring alignment with enterprise goals.
• Provide strategic oversight for the Terraplan initiative, optimizing territory management systems.
• Lead a program focused on quantifying and increasing ROI of technology and AI investments.

Skills

Strategic Vision

Value Realization

Complex Problem Solving

Influencing & Leading

Agile Delivery

Education

Bachelor's degree in Business, Computer Science, Engineering or related field

MBA or advanced degree preferred

Tools

Salesforce

Anaplan

Netsuite

Job description

Role Purpose

This role focuses on leading high‑impact, cross‑functional technology initiatives. The MVP will manage the “Cross Functional Technology and Operations” pillar, bridging platform stability, strategic planning, and value realization from technology and AI investments, and ensuring they align with evolving needs of Sales and Service Delivery teams.

Responsibilities

• Strategic Leadership: Develop and own the end‑to‑end strategy for cross‑functional Sales and Service technology initiatives, ensuring alignment with enterprise goals.
• Terraplan (Anaplan): Provide strategic oversight for the Terraplan initiative, optimizing territory management systems for global sales and service efficiency.
• Platform Operations: Oversee core platform operations to ensure high availability, performance, scalability, and minimize friction for associates.
• ROI & Value Capture: Build and lead a program focused on quantifying and increasing ROI of technology and AI investments, ensuring clear outcomes for Sales and Service orgs.
• Cross‑Functional Collaboration: Partner with Sales, Service, Engineering, Data Science, and Finance to drive integrated solutions and prioritize product backlog based on business impact.
• Agile Transformation: Lead teams to build and launch products/features using Agile methodology, focusing on continuous improvement, A/B testing, and rapid deployment.

Competences

• Strategic Vision: Translate complex business needs into technology roadmaps that yield measurable improvements in efficiency and profitability.
• Value Realization: Build frameworks that track, measure, and optimize ROI of large‑scale technology and AI deployments.
• Complex Problem Solving: Identify systemic operational bottlenecks and deploy innovative, technology‑driven fixes.
• Influencing & Leading: Lead a diverse team of directors and subject matter experts, influencing executive stakeholders across the organization.
• Agile Delivery: Champion lean product principles to deliver high‑performance initiatives with speed and agility.

Experience and Education

• Experience: 10+ years progressive leadership in IT, with at least 5+ years managing technology solutions for B2B Sales or Service organizations.
• CRM Experience: Proven track record implementing and optimizing major CRM platforms (e.g., Salesforce, Anaplan, Netsuite, AI) within a large global enterprise.
• Program Management: Ability to lead cross‑functional initiatives, manage complex budgets, and deliver on multi‑year strategic roadmaps.
• Technical Acumen: Deep understanding of modern technology stacks, disruptive technologies (AI, automation), and their application to driving enterprise value.
• Consulting Experience: Experience working in ambiguous situations and driving impact via influence.
• Education: Bachelor’s degree in Business, Computer Science, Engineering, or related field; MBA or advanced degree preferred.

Equal Opportunity Statement

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.