MVD Licensing & Titling Specialist

A-max Insurance Services Inc; Phoenix (AZ); On-site; USD 22,041 - 24,796; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Voluntary Benefits

401(k) Retirement Savings Plan with up

Company matches up to 4%

Paid Holidays

Paid Time Off

Paid Sick Time

Life Insurance & Long-Term Disability

Job summary

A-MAX Insurance is hiring an MVD Service Representative to work with the public on motor vehicle services, including licensing, titling and permits. The role emphasizes timely, accurate work, security, and compliance with ADOT/MVD rules.

The position requires strong customer service, data entry skills, and the ability to operate the MVD software. Weekend availability and bilingual Spanish ability enhance candidacy.

Qualifications

• Knowledge of ADOT/MVD rules, regulations, processes, and procedures.
• Ability to apply customer service principles with a customer-centric focus.
• Strong verbal and written communication skills.
• Ability to type and use a keyboard at a pace consistent with expected productivity.
• Proficiency in operating a PC/computer, proprietary MVD software, and standard office equipment.
• Bilingual in Spanish preferred.

Responsibilities

• Process credentials and title work per ADOT/MVD rules, ARS Title 28, and procedures.
• Answer customer questions and provide service for vehicle/credential records through system research and review.
• Data entry and review as part of daily tasks.
• Administer testing including operator knowledge and skills testing.
• Conduct level 1 vehicle inspections including VIN validation.
• Capture customers' photo, signature, and application information for eligibility/issuance.
• Determine, collect, and evaluate fees and balance accounts.
• Protect all personal identity information (PII) and inventory.
• Participate in process improvement to gain efficiencies and reduce costs.

Skills

Customer service

Verbal communication

Written communication

Data entry

Typing speed

MVD/ADOT knowledge

Bilingual Spanish

Tools

PC/computer

MVD software

Job description

A-MAX Insurance is hiring an MVD Service Representative to work with the public on motor vehicle services, including licensing, titling and permits. The role emphasizes timely, accurate work, security, and compliance with ADOT/MVD rules.

The position requires strong customer service, data entry skills, and the ability to operate the MVD software. Weekend availability and bilingual Spanish ability enhance candidacy.