MVD Service Representative

A-max Insurance Services Inc; Phoenix (AZ); On-site; USD 22,041 - 24,796; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Voluntary Benefits

401(k) Retirement Savings Plan with up

Company matches up to 4%

Paid Holidays

Paid Time Off

Paid Sick Time

Life Insurance & Long-Term Disability

Job summary

A-MAX Insurance is hiring an MVD Service Representative to work with the public on motor vehicle services, including licensing, titling and permits. The role emphasizes timely, accurate work, security, and compliance with ADOT/MVD rules.

The position requires strong customer service, data entry skills, and the ability to operate the MVD software. Weekend availability and bilingual Spanish ability enhance candidacy.

Qualifications

• Knowledge of ADOT/MVD rules, regulations, processes, and procedures.
• Ability to apply customer service principles with a customer-centric focus.
• Strong verbal and written communication skills.
• Ability to type and use a keyboard at a pace consistent with expected productivity.
• Proficiency in operating a PC/computer, proprietary MVD software, and standard office equipment.
• Bilingual in Spanish preferred.

Responsibilities

• Process credentials and title work per ADOT/MVD rules, ARS Title 28, and procedures.
• Answer customer questions and provide service for vehicle/credential records through system research and review.
• Data entry and review as part of daily tasks.
• Administer testing including operator knowledge and skills testing.
• Conduct level 1 vehicle inspections including VIN validation.
• Capture customers' photo, signature, and application information for eligibility/issuance.
• Determine, collect, and evaluate fees and balance accounts.
• Protect all personal identity information (PII) and inventory.
• Participate in process improvement to gain efficiencies and reduce costs.

Skills

Customer service

Verbal communication

Written communication

Data entry

Typing speed

MVD/ADOT knowledge

Bilingual Spanish

Tools

PC/computer

MVD software

Job description

Start Your Career at A-MAX Insurance!At A-MAX Insurance, we are growing fast, and we want YOU to be part of our success! For over 20 years, we have been helping our employees grow and reach their goals, and we are looking for motivated people ready to start their journey with us.About A-MAX Insurance:A-MAX Insurance is an industry leader that specializes in providing low cost insurance to thousands of residents and businesses. At A-MAX, we are dedicated to exceeding expectations by continuing to set forth our commitment of providing excellent service, affordable rates, and convenient locations. We believe that buying insurance should be quick, easy, and hassle-free; which is why we have made it our mission to simplify insurance by providing easy-to-understand, customized policies that best fit the needs and budgets of our customers.A-MAX actively fosters the growth of our employees and company to maximize our positive impact on the community. Our motivation is to provide sustainable career opportunities for our employees and reward them for their dedication and commitment. A-MAX has aided in the economic growth of local communities by more than tripling our workforce and adding more jobs in low-to-middle-income neighborhoods.Why Join Us?Why A-MAX Insurance?We invest in YOU – From day one, we provide intensive training to help you succeed in insurance sales. We cover the cost of your licensing and offer ongoing support to help you grow in your career. We are offering more than just a job, this is an opportunity to build your future with a supportive and dynamic team. Apply now and see how far you can go!Compensation$16-$18/hourBi-Weekly PayrollComprehensive BenefitsMedical, Dental, and Vision InsuranceVoluntary BenefitsFREE Basic Life Insurance & Long-Term Disability CoverageTime Off & Work-Life BalancePaid HolidaysPaid Sick TimePaid Time OffFinancial Security & Retirement401(k) Retirement Savings Plan with up to a 4% Company MatchShort Waiting Period for Retirement BenefitsCareer Growth & SupportCareer Pathing & Advancement OpportunitiesPaid Training & Licensing AssistanceWhat We are Looking for:We want individuals who are hard-working, motivated, and ready to build a rewarding career. At A-MAX, we are committed to your growth, and we are excited to help you reach your full potential.Join A-MAX Insurance and make us your employer of choice! If you are ready to grow your career, we are ready to support you every step of the way!Position Summary:The MVD Service Representative is responsible for working with the public to provide motor vehicle services including licensing, titling, and permits. This position is responsible for timeliness and accuracy of work products, security, validation of documents, and works in coordination with Arizona Revised Statutes and Department of Transportation policies and procedures.Job Duties:Process credentials and title work which include examining documents and applications for accuracy, validity, and security required to meet and adhere to ADOT and MVD rules, statutes (ARS Title 28), policies, and procedures.Answer customer questions and provide customer service for vehicle or credential records through system research, document review and service history. Data entry and review is required.Administer testing including operator knowledge and skills testing. Conduct level 1 vehicle inspections to include VIN validation. Capture customers' photo, signature, and application information for credential eligibility/issuance.Determine, collect, and evaluate fees & use general accounting procedures to balance accounts. Secure and protect all personal identity information (PII) and inventory.Participate in process improvement activities. Identify potential gaps in processes and recommend solutions to gain efficiencies, reduce cost, and increase customer service.Knowledge, Skills, and Abilities:Knowledge of, or the ability to learn, ADOT/MVD rules, regulations, processes, and procedures.Ability to apply customer service principles and best practices with a customer-centric focus.Strong verbal and written communication skills.Ability to type and use a keyboard at a pace consistent with expected productivity.Proficiency in operating a PC/computer, proprietary MVD software, and standard office equipment.Ability to adapt to a changing work environment, including updates to processes and procedures.Ability to work effectively in an office environment, including standing or sitting for extended periods and working outdoors when necessary.Weekend availability required.Bilingual in Spanish required.Preferred Qualifications:This is an entry-level training position and does not require prior experience.One year of previous MVD experience in title and registration and/or driver’s licenses is preferred, or successful completion of training and adherence to performance standards (typically within six months).Pre-Employment Requirements:Must possess and maintain a valid driver's license.Background check and fingerprinting are required.As this position may require driving or the use of a vehicle as a function of the job, then the following requirements apply. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11).All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).At A-MAX Insurance, we believe in people. If you are passionate about educating customers regarding their insurance choices, solving real problems, and growing your new career as an Insurance Sales Agent, A-MAX Insurance is for you. Apply Now!For information on A-MAX Insurance & Affiliates, including more information on employee benefits and our company culture, visit our website at https://www.amaxinsurance.com/careersA-MAX Insurance & Affiliates is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.