MVD Customer Service Specialist — CSR 1–3

AZ State Jobs; Phoenix (AZ); On-site; USD 45,874,000 - 52,349,000; Full time

Benefits offered by this job

Sick leave

Vacation with 10 paid holidays peryear

Paid Parental Leave

Health and dental insurance

Retirement plan

Life insurance

Long-term disability insurance

Job summary

Arizona Department of Transportation seeks a Customer Service Representative to handle inbound inquiries, process applications, and support documentation in a fast-paced environment.

Roles span CSR 1–3 levels, requiring accuracy, knowledge of policies, and effective communication with agencies and the public. Strong data handling and reporting are essential; opportunity for lead capacity. Benefits included.

Qualifications

• Written and verbal communication with a customer-centric focus.
• Multitask and manage high volume of calls and emails.
• Analytical and problem-solving skills with attention to detail.
• Ability to document and track information in databases.
• Experience providing excellent customer service to varied stakeholders.

Responsibilities

• Answer and route inbound calls and emails; perform general administrative tasks.
• Review and respond to inquiries from government agencies and the public.
• Assist with data gathering and reporting to support policy and procedures.

Skills

Communication

Multitasking

Problem solving

Documentation

Customer service

Tools

OIMS

Salesforce

Wire

Job description

Arizona Department of Transportation seeks a Customer Service Representative to handle inbound inquiries, process applications, and support documentation in a fast-paced environment.

Roles span CSR 1–3 levels, requiring accuracy, knowledge of policies, and effective communication with agencies and the public. Strong data handling and reporting are essential; opportunity for lead capacity. Benefits included.