MVA Branch Manager II (Baltimore County)

Maryland-Department-of-Transportatio; Baltimore (MD); On-site; USD 90,000 - 130,000; Full time

Job summary

Maryland Department of Transportation (MDOT) seeks a dynamic Branch Manager II to oversee field operations, drive premier customer service, and foster collaboration within a leadership team. The role emphasizes data-informed decisions, staffing of large teams, and policy input in a fast-paced government environment.

Ideal candidates bring management experience in public service, strong communication, and a commitment to serving the public while guiding branch operations and compliance.

Qualifications

• Three or more years of leadership experience in a fast-paced, customer-focused environment.
• Two years of state or federal government work experience.
• Excellent written and verbal communication skills.
• Ability to analyze data to inform decisions and adjust staffing as needed.

Responsibilities

• Plan, lead, direct, organize, and oversee branch operations and premier customer service.
• Collaborate with staff to resolve customer issues.
• Plan, schedule, and evaluate work of subordinate supervisors and staff.
• Act as change agent within the MVA and develop workflow efficiencies.
• Operate effectively in a union environment.

Skills

Leadership

Data analysis

Customer service

Verbal communication

Policy implementation

Public service mindset

Education

Bachelor's degree

Job description

MVA Branch Manager II (Grade 19)

Executive Service

This position serves at the pleasure of the Appointing Authority

Open Recruitment

Current vacancies exist within Baltimore County

The Motor Vehicle Administration (MVA) is seeking a dynamic, progressive candidate as an MVA Assistant Branch Manager II, with a focus on delivering premier customer service with innovative ideas and solutions.

The MVA Branch Manager II - Field Operations is responsible for assisting in the management of complex transportation operations. This position is a member of the MVA leadership team and requires a results-oriented individual who can foster a collaborative environment.

Responsibilities include:

• Planning, leading, directing, organizing, and overseeing assigned branch operations, audits, compliance, and premier customer service
• Working with employees to solve problems for customers
• Plans, assigns, schedules, and evaluates the work of subordinate supervisors, driver license agents, customer agents, maintenance, and support staff
• Acting as a change agent within the MVA
• Developing workflow efficiencies
• Working in a union environment

Ideal candidates will possess:

• Ability to analyze data to inform organizational decisions
• Excellent critical thinking skills
• Experience managing and adjusting the staffing levels of large teams to fit business needs
• Excellent people skills and customer service experience
• Excellent written and verbal communication skills
• Ability to give input and implement changes to policy and procedure
• Desire to act as a public servant, providing premier customer service
• Three (Assistant Manager)/Five (Manager) or more years of leadership experience, preferably in a fast-paced, customer-focused environment
• Two (2) years of experience working in the State or Federal Government

MDOT offers a generous and competitive benefits package. You can learn about our amazing benefits here:

PREFERRED QUALIFICATIONS

Education: Possession of a bachelor's degree from an accredited college or university.

Experience: Three (3) years of experience managing the operations of a retail-banking branch; the operations of an independent unit of a larger retail organization; or the operations of a subordinate section within a non-profit or governmental transportation or regulatory organization.

OR

Three (3) years of experience supervising the operations of a subordinate section or unit that includes the processing of drivers' licenses, vehicle titles/registration, insurance compliance or other related function.

Notes: Additional management or supervisory experience as described above may be substituted on a year for year basis for the required education at the rate of one year of management or supervisory experience for thirty credit hours of education, for up to four years of the required education.

Employees in this classification will be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland.

The MVA is an equal opportunity employer. The MVA does not discriminate based on age, ancestry, color, creed, gender identity or expression, genetic information, marital status, mental or physical disability, national origin, race, religious affiliation, belief or opinion, sex, or sexual orientation.

The incumbent in this position is not a member of a covered bargaining unit.

The State of Maryland is dedicated to a drug-free workplace, and as a result, employees are subject to the State's Substance Abuse Policy to include possible drug testing. Reasonable accommodations will be provided upon request.

The selected candidate may be subject to background and reference checks. A conviction is not an automatic disqualification to employment. Erroneous, misleading, or fraudulent information on an application is sufficient grounds for rejection from the hiring process, withdrawal of an offer for employment or immediate discharge.

Issued: 10/14/26