Mutual Funds Relationship Manager

U.S. Bank; Milwaukee (WI); Hybride; USD 118 000 - 144 000; Plein temps

Avantages offerts par ce poste

Healthcare benefits

Retirement plan (401k)

Paid vacation

Parental leave

Life insurance

Disability insurance

Holiday pay

Résumé du poste

U.S. Bank is seeking a Relationship Manager for USBFS to serve clients in the mutual fund industry, providing guidance to align strategic goals and maximize asset growth.

This role emphasizes trusted advisory duties, fee considerations, and cross-functional collaboration with internal teams. The position requires a bachelor’s degree and 9–14 years in mutual funds or brokerage, strong communication, risk awareness, and proficiency with MS Office.

Qualifications

• Bachelor's degree in business administration or related field.
• 9–14 years in mutual fund or brokerage industries.
• Advanced knowledge of financial services and mutual fund operations.
• Strong client relationships, communication and organizational skills.
• Proficiency with MS Office; ability to craft Excel-based analyses.

Responsabilités

• Maximize client retention and expand product development and services.
• Monitor client asset levels and propose fee structure amendments.
• Conduct monthly client risk assessments for each service line.
• Recommend actions to maintain/improve service levels for USBFS clients.
• Research client products and services to identify sales opportunities.
• Coordinate interdepartmental meetings to align strategies.
• Maintain open client communication; host tours and conferences as needed.
• Review and approve invoices for USBFS and U.S. Bank, N.A.
• Prepare transfer agent audit information for SEC exams.
• Review shareholder statements, applications and tax forms.
• Manage challenging client relationships and fund structures.
• Participate in internal/ external committees and seminars.
• Develop or improve RM procedures to enhance client experience.
• Assist RMs with training and mentoring new personnel.

Connaissances

Relationship management

Client communication

Analytical skills

Excel proficiency

Risk awareness

Time management

Formation

Bachelor's degree in business administration or related field

Outils

Microsoft Office

Description du poste

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

In today's complex and dynamic environment, clients expect to be serviced by professionals who understand the mutual fund industry and their client's expectations and strategic goals. U.S. Bancorp Fund Services (USBFS) Relationship Managers are viewed as trusted advisors and we work with our clients to continually assess the rapidly changing business environment to provide expertise and guidance so our clients can focus on growing their firm's assets.

• Job duties include maximizing client retention and expanding product development and services.
• Monitor client asset levels and propose fee structure amendments.
• Conduct monthly client risk assessments measuring client satisfaction levels for each service line offered by USBFS.
• Proactively make recommendations to clients to maintain and increase service levels offered by USBFS.
• Research client's products and existing services to identify sales opportunities.
• Coordinate interdepartmental meetings to facilitate open communication among internal personnel to effectively develop strategies and solutions to meet clients' requests.
• Maintain open client communication by coordinating and facilitating client tours of USBFS' operations, hosting at various conferences, and attending Board of Directors' meetings (if necessary).
• Review and approve all business line invoices of USBFS and U.S. Bank, N.A. for reasonableness and accuracy.
• Prepare and complete transfer agent audit request and information for SEC Exams.
• Review and approve shareholder statements, shareholder applications, regulatory documents and tax forms.
• Manage challenging client relationships and/or fund structures.
• Participate and represent the Relationship Management Department on USBFS internal committees, external committees and at seminars/conferences.
• Develop, improve or implement Relationship Management Department procedures with the goal of enhancing clients' overall experience working with USBFS.
• Assist Relationship Managers with training and mentoring of new personnel.

Basic Qualifications

• Bachelor's degree in business administration or related field, or equivalent experience
• Nine to 14 years of experience in a mutual fund related or brokerage industry position

Preferred Skills and Experience

• Advanced knowledge of the financial services industry and an understanding of operations, legal or accounting principles which impacts the mutual fund industry
• Ability to build strong working relationships by promptly responding to client inquiries and understanding clients' priorities while working to ensure ongoing client satisfaction
• Demonstrated effective work habits and organizational skills of prioritizing and planning, with the ability to handle multiple tasks while adapting to changing client priorities
• Well-developed ability to produce high-quality work that is accurate and thorough with attention to detail
• Strong analytical and problem-solving skills while using sound business judgment to proactively resolve issues or to quickly identify concerns
• Excellent verbal and written communication skills in working with clients, external auditors and internal personnel throughout the organization
• Proven ability in practicing effective risk management strategies while understanding USBFS' risk policies
• Proven team-oriented skills
• Advanced knowledge of Microsoft Office products
• Ability to build formula-driven Microsoft Excel spreadsheets
• Flexibility with work hours as required meeting expectations of the client

Role Details

The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days. If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunitiesAdoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
• Review our full benefits available by employment status here.

Equal Opportunity Statement

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify Information

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

Salary & Compensation

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $118,170.00 - 144,430.00

Background Checks

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures. Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting Status

Posting may be closed earlier due to high volume of applicants.

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.