Musifai Sales Associate

Musifai; New York (NY); On-site; USD 42,000 - 64,000; Full time

Job summary

A leading e-commerce site in New York is looking for a Sales Specialist to enhance their customer relationships and maximize sales. Responsibilities include utilizing various sales methods, maintaining communication with customers, and managing sales through CRM platforms. Candidates should have a Bachelor's degree, experience in e-commerce or music industry, and strong communication skills. This role is suitable for someone passionate about music and ready to connect with clients effectively.

Qualifications

• 1+ year experience in e-commerce or music industry.
• Knowledge in musical instruments preferred.
• Self-motivated and persistent.

Responsibilities

• Get sales using various methods including emailing and calling.
• Maintain positive relationships with customers.
• Use customer communication platforms to maximize sales.
• Handle return of merchandise.
• Use CRM tools to manage relations with different groups of customers and track effectiveness of sales channels; optimize sales tactics based on CRM analysis
• Handle return of merchandise

Skills

Strong communication skills

Negotiation skills

Interpersonal skills

Customer service skills

Experience in e-commerce

Knowledge of musical instruments

Passion for music

Education

Bachelor's Degree or above

Tools

Microsoft Word

Microsoft Excel

CRM tools

Job description

About us

Musifai is an E-commerce site that provides musical instruments rental and purchase services for all types of instrument. Founded in December 2017 in New York City, we are a group of music lovers who hope to make a difference in the music market.

Responsibilities

• Get the sale using various sales methods (emailing, calling, presentations, etc.)
• Maintain positive relationship between the customers and the company; follow up with valued customers to ensure regular purchase and generate referrals
• Possess superior knowledge about the company’s product and service
• Use multiple customer communication platforms, including Intercom and Zendesk, to communicate with potential customers, make conversions, and maximize sales
• Use multiple CRM tools to manage relations with different groups of customers and track the effectiveness of various sales channels; optimize sales tactics based on the CRM analysis
• Handle return of merchandize

Requirements

• Bachelor Degree or above; a GPA of 3.0 or above
• 1+ year experience in e-commerce or music industry and related fields
• Knowledge in musical instruments preferred
• Very strong communication, negotiation, and interpersonal skills; great writing skills
• Flexibility: be able to adjust to longer hours, nights or weekend
• Customer Service Skills: be able speak in a friendly way to customers and potential customers, listening to their needs and helping communicate options for them
• Fluent in Microsoft Word and Microsoft Excel; a mastery of CRM tools will be a plus
• Self motivated and persistent
• A strong passion for music and arts preferred