Museum Visitor Services & Security Supervisor

The Regents of the University of California on behalf of their Los Angeles Campus; California, Los Angeles (MO, CA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a proactive Security Officer to ensure the safety and security of a vibrant museum environment. This role involves engaging with visitors, overseeing museum collections, and maintaining a welcoming atmosphere. The ideal candidate will possess strong observation skills, a commitment to excellent customer service, and the ability to respond effectively to security concerns. Join a dynamic team dedicated to enriching the community's appreciation of global arts and cultures, while ensuring a safe experience for all. This is an exciting opportunity to contribute to a renowned institution and make a meaningful impact.

Benefits

Health Insurance

Retirement Plan

Paid Time Off

Flexible Schedule

Professional Development Opportunities

Qualifications

• Ability to observe, report, and respond to security issues effectively.
• Skill in providing excellent customer service in a public setting.
• Knowledge of standard security practices and systems.

Responsibilities

• Interact with visitors and ensure their safety and security.
• Monitor museum spaces and operate security systems.
• Guide Museum Attendants in providing exceptional service.

Skills

Observation Skills

Customer Service

Team Collaboration

Communication Skills

Security Practices

Attention to Detail

Discretion and Tact

Physical Fitness

Education

High School Diploma

First Aid Certification

Tools

Microsoft Office

Closed Circuit Television Systems

Job description

Department Summary

The Fowler Museum at UCLA explores global arts and cultures with an emphasis on Africa, Asia, the Pacific, and the Indigenous Americas—past and present. The Fowler enhances understanding and appreciation of the diverse peoples, cultures, and religions of the world through dynamic exhibitions, publications, and public programs, informed by interdisciplinary approaches and the perspectives of the cultures represented. Also featured is the work of international contemporary artists presented within the complex frameworks of politics, culture and social action. The Fowler provides exciting, informative and thought-provoking exhibitions and events for the UCLA community and the people of greater Los Angeles and beyond.
Position Summary

Responsible for interacting with visitors to the Museum and safeguarding the Museum's collections, temporary exhibitions, property, employees, and visitors through highly proactive, appropriately preemptive, and immediately responsive action. Ensure visitors feel welcome at the museum and provide guidance to Museum Attendants on providing exceptional customer service to museum visitors. Inspects and patrols all museum spaces on foot: including onsite and office program spaces: monitors and operates computerized alarm, access, and closed circuit television systems; watched for, reports, and addresses potential security and safety hazards and problems; checks entrances and exits; and performs dispatch duties. Maintains and files security logs and reports, and performs other security duties as assigned by Supervisor and Management. In the absence of the Assistant Director of Events and Marketing, will guide deliveries and pickups by vendors for museum and rental events. The incumbent is also responsible for serving as back up supervisor for up to 20-part time student Museum Attendants.

Salary & Compensation

*UCLA provides a full pay range. Actual salary offers consider factors, including budget, prior experience, skills, knowledge, abilities, education, licensure and certifications, and other business considerations. Salary offers at the top of the range are not common. Visit UC Benefit package to discover benefits that start on day one, and UC Total Compensation Estimator to calculate the total compensation value with benefits.
Qualifications

Keen ability to observe, report, and respond to safety and security issues in both public and sensitive museum areas; ability to think on one's feet, exercise good judgment, and respond appropriately. (Required)

Skill in interacting diplomatically with the public in a high volume, continuous public-contact setting; ability to maintain composure in the face of resistance, indifference or hostility; ability to provide excellent customer service. (Preferred)

In the event of a security- or safety-related incident, ability to interact with and speak to persons of various social, cultural, economic, and educational backgrounds to provide and/or obtain necessary information. (Required)

Skill in working as part of a team and collaborating well with colleagues; ability to consistently demonstrate a positive attitude, high level of initiative, assertiveness in regard to safety and security matters, and a commitment to the department's and Museum's success and continuous improvement.(Required)

Working knowledge of standard security practices and systems, including computerized security and closed circuit television systems; ability to adapt quickly to changing systems, procedures, and technologies. (Required)

Ability to communicate effectively in English verbally and in writing, including effective radio communication, log reporting, and report writing skills. (Required)

Ability to follow directions and complete all assignments thoroughly and with attention to detail. (Required)

Excellent judgment in responding to questions from visitors and colleagues, seeking information within the organization, and reporting necessary information to supervisors. (Required)

Ability to handle sensitive and confidential matters with discretion and tact. Working knowledge of Microsoft Office Word, Excel, and Outlook. (Required)

Physical abilities to perform all core functions and duties, including but not limited to the ability to talk; hear; stand and walk for extended periods; climb stairs; push; pull; reach; occasionally lift up to 50 pounds; manual dexterity to operate a computer. (Required)

Visual acuity including but not limited to color vision, depth perception, central and peripheral vision, distance vision; visual acuity to read and view computer and video monitors; ability to work outdoors in various weather conditions; ability to work overtime and varying shifts as required. (Required)

General knowledge of First Aid, CPR, and AED. (Preferred)

Special Conditions for Employment

Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.

Live Scan Background Check: A Live Scan background check must be completed prior to the start of employment.

Driving Record: The position is subject to the California DMV "Pull Notice System" and continued employment is contingent upon proof of a satisfactory driving record.

CANRA: The position is designated as a mandatory reporter under CANRA. The employee must sign the "Statement Acknowledging Requirement to Report Child Abuse".

Schedule

Varies
Union/Policy Covered

SX-Service
Complete Position Description

https://universityofcalifornia.marketpayjobs.com/ShowJob.aspx?EntityID=38&jobcode=MI-DPT382000-JC005327-PD168847