Museum Store Sales Associate

FRANK LLOYD WRIGHT FOUNDATION; Scottsdale (AZ); On-site; USD 23,000 - 28,000; Part time

Job summary

Frank Lloyd Wright Foundation’s Taliesin West shop seeks a friendly Retail Sales Associate for the seasonal period October–May, up to 30 hours/week. You will help customers, share product knowledge about Wright’s legacy, and provide a memorable shopping experience in a museum-like setting.

Responsibilities include greeting guests, handling inquiries, processing purchases, restocking, and maintaining a clean display.

Qualifications

• 1-2 years of experience in a retail sales environment or similar fast paced, customer-service-oriented environment.
• Outstanding people skills, positive attitude and professional yet approachable demeanor that supports 'service with a smile!'
• Excellent organizational and problem-solving skills with the ability to turn challenges into opportunities.
• Strong interpersonal skills and experience building positive working relationships.

Responsibilities

• Create an outstanding buying experience for each customer served.
• Provide a superior level of customer service including greeting and handling inquiries from customers.
• Provide product knowledge supported by an understanding of Frank Lloyd Wright’s legacy, impact on designs and materials and the FLW Foundation’s mission.
• Demonstrate ability to learn and use POS system as needed to process customer purchases, returns, availability inquiries, and payment receipts.
• Ensure adequate stock levels are maintained on the sales floor, organize, restock, and straighten up store when necessary.
• Perform tasks such as light dusting, cleaning of shelves and glass display cases and other light organizing or cleaning tasks to ensure the space is presentable for operation.
• Perform opening or closing POS duties as assigned or needed.
• Maintain positive working relationships with a diverse population.
• Other related duties as assigned.

Skills

Retail experience

Customer-service

School/Busy environment tolerance

Job description

Description

Come join the team at Frank Lloyd Wright's Taliesin West - a World Heritage site and one of the most frequently visited travel destinations in Arizona!

In all that the Frank Lloyd Wright Foundation does, our mission drives our work in making connections to individuals we serve. Specifically, we strive to inspire people to discover and embrace better living through meaningful connections to nature, the arts, and each other. Our retail store, physically located just off the main entrance to Taliesin West and in a virtual setting via our online store, showcases great design in unique items including books, home décor, apparel, accessories, and art that not only celebrate Frank Lloyd Wright, but also the work he has inspired. Our store staff provides an outstanding shopping experience that allows our customers to acquire these items while the team applies their exceptional sales and customer service skills within this unique and exciting environment.

Serving a diverse population, the Retail Sales Associate demonstrates an inviting, enthusiastic, approachable demeanor for the benefit of both customers and fellow team members within a specialty retail, museum store-type setting. Our successful Retail Sales Associates regularly create relationships beyond the episodic, transactional nature of store sales as they educate customers on our unique selection of merchandise. This position is seasonal (October-May) however, the successful incumbent has the potential to move into an ongoing (non-seasonal) role depending on operational needs at the time.

Status: Part-Time Seasonal; Estimated 20-30 hours per week

Rate of Pay: $17.50 per hour

Essential Functions:

• Create an outstanding buying experience for each customer served.
• Provide a superior level of customer service including greeting and handling inquiries from customers.
• Provide product knowledge supported by an understanding of Frank Lloyd Wright’s legacy, impact on designs and materials and the FLW Foundation’s mission.
• Demonstrate ability to learn and use POS system as needed to process customer purchases, returns, availability inquiries, and payment receipts.
• Ensure adequate stock levels are maintained on the sales floor, organize, restock, and straighten up store when necessary.
• Perform tasks such as light dusting, cleaning of shelves and glass display cases and other light organizing or cleaning tasks to ensure the space is presentable for operation.
• Perform opening or closing POS duties as assigned or needed.
• Maintain positive working relationships with a diverse population.
• Other related duties as assigned.

Requirements

Minimum Qualifications:

• 1-2 years of experience in a retail sales environment or similar fast paced, customer-service-oriented environment.
• Outstanding people skills, positive attitude and professional yet approachable demeanor that supports "service with a smile!"
• Excellent organizational and problem-solving skills with the ability to turn challenges into opportunities.
• Strong interpersonal skills and experience building positive working relationships.
• Ability to work assigned schedule up to 30 hours a week, which includes weekends and some evenings and to adhere to attendance requirements.

Preferred Qualifications:

• Knowledge of art, design, fashion, prior museum store experience; awareness of local environment as often acquired through Arizona residency and tourism a plus.
• Demonstrated enthusiasm for Frank Lloyd Wright and/or the field of architecture.

Physical Demands and Work Environment:

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job.

Physical Demands:

While performing the essential functions of this job, the employee is regularly required to stand and maintain physical stamina while walking; occasionally sit; use hands to handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; and consistently talk or hear; and rarely taste or smell. The employee must frequently lift or move merchandise up to 15 pounds and occasionally lift and/or move up to 40 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Work environment:

While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate.