Museum Shop/Admissions Associate

National-Museum-of-Wildlife-Art; Jackson (WY); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Housing and Transportation Stipend

NMWA full-time benefits

Medical, Dental, and Vision coverage

Life Insurance

20 PTO days

10 Paid Holidays

Job summary

The National Museum of Wildlife Art in Jackson, WY seeks a Museum Shop/Admissions Associate. This full-time role handles daily shop sales, admissions duties, inventory, and visitor engagement with a focus on outstanding service.

You will staff the shop and admissions desk, process transactions using Shopify POS and credit card machines, maintain displays, assist with memberships, and help present a welcoming image of the museum to guests and volunteers.

Qualifications

• Ability to operate computers and Shopify POS and credit card machines.
• Excellent customer service skills.
• Weekend shifts may be required or evenings on event days.

Responsibilities

• Conduct daily shop sales and customer assistance to meet monthly goals.
• Open/close procedures for the Museum Shop. Manage cash and security.
• Operate the Museum Shop and Admissions POS systems efficiently.
• Provide information about museum exhibits and programs to visitors.
• Cross-train to assist in admissions and memberships as needed.

Skills

Customer service

Shopify POS

Credit card processing

Computer skills

Tools

Shopify POS

Job description

National Museum of Wildlife Art Museum Shop/Admissions Associate Jackson, WY·Full time Company website

The Museum Shop/Admissions Associates are responsible for conducting sales, stocking inventory, answering questions from the public and maintaining appropriate operation of the Museum Shop. The Associates are responsible for providing a positive public image of the museum to all visitors.

About National Museum of Wildlife Art

Welcome to the National Museum of Wildlife ArtThe National Museum of Wildlife Art, founded in 1987, is a Jackson Hole museum holding more than 5,000 artworks representing wild animals from around the world. Featuring work by prominent artists such as Georgia O’Keeffe, Andy Warhol, Robert Kuhn, John James Audubon, and Carl Rungius, the Museum’s unsurpassed permanent collection chronicles much of the history of wildlife in art from 2500 B.C.E. to the present.Built into a hillside overlooking the National Elk Refuge, the Museum received the designation “National Museum of Wildlife Art of the United States” by order of Congress in 2008. Boasting a museum shop, interactive children’s gallery, Palate restaurant, and outdoor Sculpture Trail, the Museum is only two-and-a-half miles north of Jackson Town Square, and two miles from the gateway of Grand Teton National Park.

Description

Position Duties and Responsibilities:

• Conduct daily shop sales, while providing excellent customer service. Meet and exceed monthly sales goals. Assisting customers to make the perfect purchase.
• Responsible for efficient and performing functions of accurate opening and/or closing Museum Shop procedures. This includes counting cash, nightly deposit, securing store. Review drawer count throughout the day.
• Responsible for the efficient and accurate operation of Museum Shop and Admissions point of sales system.
• Demonstrate product knowledge to encourage more sales.
• Assist with tracking and appropriate control of shop inventory.
• Stock shop inventory items and price incoming inventory. Marking low and out of stock items on the board for reordering.
• Check to make sure all items are properly priced. When necessary, print and apply barcode labels for inventory.
• Monitor Store Displays to ensure best inventory displays.
• Responsible for the appropriate monitoring and regular inspection of the Museum Shop to ensure the best quality possible presentation of museum shop items, promote the general museum image and provide a safe, secure environment for all visitors, volunteers, and staff.
• Following shipping procedures for timely shipping of purchases from the Museum Shop and the web site.
• Responsible for providing a concise, informative, and enthusiastic account of all relevant museum exhibits and program opportunities to the visiting public.
• Responsible for providing an appropriate public image for the museum.
• Be diligent to help control shrink/theft of store products.
• Responsible for answering incoming calls to the Museum in a professional and courteous manner.
• Cross trained to assist in operating the Admission Desk as scheduling requires, including selling of Museum memberships.
• Cross train to assist in receiving inventory, to assist Shop Supervisor, as required.
• Participate in retail training programs to improve selling techniques.
• Other duties as assigned.
• Responsible for greeting all museum visitors.
• Inform visitors of any possible gallery closures or announcements about the Museum.
• Provide a concise, informative, and enthusiastic account of all relevant museum exhibits and program opportunities to the visiting public.
• Responsible for the efficient and accurate operation of Shopify POS system and all front desk admissions related equipment.
• Provide an appropriate public image for the museum.
• Answer incoming calls to the Museum in a professional and courteous manner.
• Explain and encourage the use of museum apps to visitors.
• Responsible for encouraging/selling new memberships and renewals.
• Cross-trained to assist in operating the Museum shop.

Commitment to the Mission, Vision, and Values of the National Museum of Wildlife Art (NMWA):

Mission:

Impart knowledge and generate wonder through art and education.

Vision:

Inspire connections with wildlife and nature.

Values:

Qualifications:

• Ability to operate computers, and Shopify POS. and credit card machines are a must. Must work well with all elements of the visiting public and museum staff.
• Accurately assess and adjust in a positive fashion to changing situations presented at in the museum shop or at admissions.
• Must possess excellent customer service skills.
• This position requires weekend shifts, and some Public Holidays, or evening events as staffing levels require.
• Hourly position
• Full time NMWA benefits for full-time employees
• Housing and Transportation Stipend
• Medical, Dental, and Vision coverage
• Life Insurance
• 20 PTO days
• 10 Paid Holidays

Physical Requirements:

• Ability to stand, sit, reach, and kneel at various time during the working day
• Ability to work on a computer for up to 8 hours a day
• Ability to lift up to 30 pounds
• Ability to use the phone for extended period of times

The National Museum of Wildlife Art is an equal opportunity employer and is committed to fostering a diverse and inclusive workplace. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under applicable law. We believe that diversity drives innovation and success, and we welcome applicants from all backgrounds to apply.