Museum Security Operations Specialist

Lucas Museum of Narrative Art; Los Angeles (CA); On-site; USD 34,000 - 39,000; Full time

Job summary

Lucas Museum of Narrative Art in Los Angeles seeks a Security Operations Center Operator to protect collections and visitors. You will monitor multiple security platforms, follow SOPs, and respond to incidents in a 24/7 environment, balancing protection with visitor experience.

The role requires experience in multi-system monitoring, Lenel OnGuard proficiency, and working within a cultural institution. You will report to the Security Manager and support shift briefings.

Qualifications

• Experience in a security operations center or multi-system monitoring environment.
• Proficiency with Lenel OnGuard security platform, including workflows.
• Experience managing complex access hierarchies for staff, contractors, researchers, VIPs, vendors.
• Museum, cultural institution, gallery, library, or similar high-value/public environment experience.
• Ability to work rotating shifts including nights, weekends, and holidays.

Responsibilities

• Monitor multiple security platforms (access control, video, intrusion, environmental sensors).
• Interpret and respond to alerts per SOPs while considering museum operations.
• Execute and document appropriate response actions during security incidents.
• Escalate incidents to SOC Supervisor when thresholds are met or when escalation is needed.
• Operate Lenel OnGuard and other security systems as necessary.
• Maintain incident documentation in the management system.
• Participate in shift briefings and handovers for 24/7 continuity.

Skills

Alert Management

Procedural Compliance

Workflow Logic

Incident Response

Situational Awareness

Communication

Documentation

Team Collaboration

Continuous Improvement

Cultural Institution Awareness

Education

High school diploma

Associate's degree in criminal justice or security management

Tools

Lenel OnGuard

Video Management System

Job description

Lucas Museum of Narrative Art in Los Angeles seeks a Security Operations Center Operator to protect collections and visitors. You will monitor multiple security platforms, follow SOPs, and respond to incidents in a 24/7 environment, balancing protection with visitor experience.

The role requires experience in multi-system monitoring, Lenel OnGuard proficiency, and working within a cultural institution. You will report to the Security Manager and support shift briefings.