MUSEUM GUIDE

Space Camp; Huntsville (AL); On-site; USD 18,000 - 26,000; Part time

Benefits offered by this job

Paid time off

Free museum passes and discounts

Job summary

The U.S. Space & Rocket Center is seeking a part-time guest services and education assistant to provide prompt, courteous service to guests, trainees and employees.

You will help present tours, operate simulators, and support educational programming that reflects the museum's mission and vision. Responsibilities include conducting presentations, leading field trips, safety checks, and maintaining a safe, engaging environment for all visitors.

Qualifications

• Must have excellent verbal communication skills and interact courteously with the public
• Willing to cross-train across multiple museum areas

Responsibilities

• Conduct tours and demonstrations in a professional and timely manner
• Lead field trips and manage assigned schedules
• Perform safety checks and report any issues with artifacts or simulators
• Operate museum simulators and educational exhibits
• Maintain a clean, safe working environment for guests and staff
• Provide prompt, courteous service to guests, trainees, and employees

Skills

Public interaction

Verbal communication

Education

High school diploma or GED

Job description

Part-time, $16.00 an hour. Paid time off. Free museum passes and discounts. The purpose of this position is to provide prompt, courteous and professional service to guests, trainees and employees. This position will conduct and ensure that tours are presented in a consistent, educational, and professional manner that reflects the Mission, Vision and Spirit of the Space and Rocket Center. This position also includes simulation operations and all educational programming within the U.S. Space & Rocket Center. This team's effort is to broadly organize, plan, and execute the appropriate mission for the U.S. Space and Rocket Center.

RESPONSIBILITIES

Essential Functions

This position will be required to cross-train across multiple areas to best serve the needs of the museum.

The position reports to the Museum Operations Manager but actively participates as a part of a team while executing the following essential functions:

• Meet or exceed the expectations of the Museum to provide guests with a quality museum experience.
• Conduct both scheduled and impromptu presentations, live demonstrations, and tours in a professional and timely manner in accordance with the Museum Guide Tour handbook and Museum Standard Operating Procedures.
• Facilitate daily activities for groups of all ages in an enthusiastic and professional manner, including leading field trips and adhering to the assigned schedules provided.
• Complete opening and closing check lists and promptly report any malfunctioned or damaged artifacts and exhibits to the Museum and/or technical staff.
• Operate museum exhibits for the public in an effective, efficient and safe manner.
• Continuously patrol the assigned museum area and promptly assist guests and answer questions in a manner that reflects the Mission, Vision and Spirit of U.S. Space and & Rocket Center.
• Maintain a clean, organized, and safe working environment for guests and employees.
• Meet or exceed USSRC professional and safety standards for the safe, effective and efficient operation of all simulators (both indoor and outdoor simulators).
• Perform safety checks, complete required checklists proper to opening simulators to ensure correct and safe operation. Ensure that simulators are operated correctly and on schedule.
• Report any simulator problems or malfunctions to Museum leadership or Museum Technical staff in a timely manner.
• Conduct accurate verbal presentations to guests and trainees regarding the nature and operation of simulators in a manner that is understood by all.
• Meet or exceed the expectations of the Museum Manager/Asst. Manager for the accurate and timely completion of related tasks and assignments.

Teamwork Standards

• Takes an interest and initiative in the development of the Department’s team.
• Maintains pleasant and professional relationship with co-workers & assists as needed.
• Remains positive about the team and facilitates an optimistic approach to resolution of issues.
• Maintains productive, effective and professional relationships with all departments.
• Adherence to and participation in the U.S. Space & Rocket Center’s Safety Program.
• Adherence to and participation in the U.S. Space & Rocket Center's attendance and conduct policies.

Supervisory Responsibilities: No

Level of Supervision: None

Travel Required: No

QUALIFICATIONS

Required Education

High school or G.E.D.

Required Experience

At least 12 months experience working with the public required. Applicant must possess excellent verbal communication skills to interact effectively and courteously with the general public.

OTHER REQUIREMENTS

• Must be at least 18 years of age or older.

Physical Requirements

• Walking and climbing (stairs/ladders) to access other departments and experience all areas of the facility.
• Standing for long periods of time (6-9 hours).
• Carrying and lifting equipment, supplies, and objects up to 30lbs waist high.
• Bending, kneeling and reaching to store & retrieve supplies and operate simulators.
• Reading, seeing, wrist movements, and feeling to operate simulators and complete safety checks.
• Talking and hearing to communicate with supervisors, guests, trainees and employees in person and over the telephone; answer questions.
• Must be able to operate museum simulators free of fear or anxiety for the safety of our trainees and guests

Eligibility Qualifications

• Must be authorized to work in the United States.

WORK ENVIRONMENT

• This position involves working in both a climate-controlled environment and outside where one would be exposed to various weather conditions and changing temperatures. Candidates must be able to work outdoors to operate the outside simulators within varying weather conditions that include but are not limited to heat, cold, and rain.
• This position deals extensively with the public, employees, and Space Camp trainees of all ages.

Expected Hours of Work

• Must be able to work Fridays, Saturdays, Sundays, and Mondays between the times of 9:45am-4:15pm during the U.S. Space & Rocket Center's down season (November 1 – February 28/29), and 8:45AM-5:15PM during peak season (March 1 – October 31). Subject to change per museum needs.
• Additional hours could include special events after normal museum operating hours.

DISCLAIMERS

The U.S. Space & Rocket Center is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability, or veteran status.

Duties and Responsibilities May Change with or Without Notice

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time, with or without notice.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.