MUSEUM GIFT SHOP MANAGER

State of Arizona; Phoenix (AZ); Presencial; USD 29.000 - 36.000; Tempo integral

Benefícios oferecidos por esta vaga

10 Paid Holidays a year

Paid Annual and Sick Leave

Paid Parental Leave

Medical, Dental and Vision Insurance

Short-Term Disability Insurance

Life Insurance

Deferred Compensation

Rideshare and Public Transit Subsidy

Resumo da vaga

The State of Arizona’s Legislative Council is seeking a Gift Shop Manager to lead daily onsite and online gift shop operations, ensuring excellent customer service and efficient processes. You will promote exhibits and events across social media and print platforms, collaborate with Museum management on initiatives, and manage merchandising and inventory control.

This is a full-time, on-site role with 40 hours/week, 8 a.m.

Qualificações

• Knowledge of retail sales and merchandising.
• Ability to manage financial transactions and inventory controls.
• Strong communication and interpersonal skills.

Responsabilidades

• Greet Gift Shop guests, answer questions and resolve concerns; manage daily POS transactions.
• Prepare daily sales reports, deposits and monthly tax reports; oversee year-end inventory and PCI audit liaison.
• Collaborate with Museum management on retail initiatives and product development; maintain records of orders and procure merchandise and supplies.
• Maintain visual merchandising standards and an organized stockroom.
• Manage the Gift Shop’s online store and fulfill orders.
• Coordinate with state agencies for Fly a Flag at the Capitol events.

Conhecimentos

Retail management

Merchandising

Financial acumen

Communications

Fast-paced work

Team collaboration

Visitor interaction

Descrição da vaga

LEGISLATIVE COUNCIL

The Arizona Capitol Museum is located in the historic Arizona Capitol building at the center of Arizona’s state government complex in downtown Phoenix. The Museum uses artifacts, guided interpretation, virtual resources, interactive activities and public programs to educate visitors on Arizona's governmental, political and social history. The Capitol Museum offers free admission and welcomes over 100,000 visitors annually, including 15,000 K-12 students.

MUSEUM GIFT SHOP MANAGER

Job Location:

Address: 1700 W. Washington St

Phoenix, AZ 85007

Posting Details:

Salary: $21.00 - $26.00

Grade: N/A

Closing Date: Open until business needs are met. The first resume review will be Friday, November 13.

Job Summary:

This position leads the hands‑on daily operations of the Arizona Capitol Museum Gift Shop, both onsite and online, ensuring excellent customer service and efficient, effective processes. In addition to promoting Gift Shop initiatives, the Gift Shop Manager works closely with Museum management to promote exhibits, events and other offerings across social media, digital and print platforms.

This is not a remote position. The Gift Shop Manager works 40 hours a week, Monday through Friday between the hours of 8 a.m. to 5 p.m. Occasional seasonal Saturday hours and other special afterhours/weekend events required.

Job Duties:

The Gift Shop Manager does all of the following:

• Greet Gift Shop guests, answer questions and resolve customer concerns as needed. Handle daily financial transactions using advanced point-of-sale systems. Ensure the integrity of inventory data and cash controls. Manage end‑of‑day reconciliations.
• Prepare daily sales reports and deposits, along with monthly sales tax reports. Oversee annual fiscal year‑end inventory count and serve as main contact for annual Payment Card Industry audit.
• Collaborate with Museum management on retail initiatives and product development, including artist collaborations, custom merchandising and exhibition‑related items. Keep records of orders and procure merchandise and supplies as needed.
• Maintain visual merchandising standards with strategic placement, signage and in‑store campaigns. Maintain an organized and tidy stockroom.
• Manage the Gift Shop’s online store, fulfilling orders promptly and accurately.
• Work closely with state agencies to facilitate "Fly a Flag at the Capitol" requests.
• Work with Museum management to develop and execute the Museum’s marketing strategy. Create marketing materials and essential content for the Gift Shop website and other online platforms.

Knowledge, Skills & Abilities (KSAs):

Knowledge, Skills and Abilities:

• Knowledge of retail management, specialty merchandising and product development
• Skill in organization, financial acumen and operational discipline
• Written, oral and interpersonal communications skills
• Ability to work in fast‑paced environment with shifting priorities
• Ability to work well independently and collaboratively in a small‑team environment
• Ability to feel comfortable and interact with visitors, especially international tourists and children
• Creativity in merchandising and product development

Selective Preference(s):

• 2+ years of progressive retail experience, preferably in cultural institutions or destination retail environments
• Experience establishing and maintaining artist/vendor relationships
• Experience with operating social media platforms, content development and design Interest in history, arts and culture

Pre-Employment Requirements:

• Strong experience and knowledge in retail sales and merchandising.
• Friendly and professional approach to working with visitors and teammates.
• High level of integrity, adaptability, creativity and resourcefulness.

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Benefits:

The State of Arizona offers a comprehensive benefits package to include:

• 10 Paid Holidays a year
• Paid Annual and Sick Leave
• Paid Parental Leave
• Medical, Dental and Vision Insurance
• Short-Term Disability Insurance
• Life Insurance
• Deferred Compensation
• Rideshare and Public Transit Subsidy

Retirement:

State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program.

Contact Us:

If you have any questions please feel free to contact Stephanie Mahan at [e-mail]