Museum Associate

Simon Wiesenthal Center; Los Angeles (CA); On-site; USD 38,000 - 54,000; Full time

Job summary

The Simon Wiesenthal Center in Los Angeles is seeking a Museum Associate to welcome guests, manage programs and events, sell tickets and merchandise, and answer general inquiries. You will support daily museum operations, including guest relations, tours, and sales at the MOT.

Ideal candidates have strong customer service experience, excellent communication skills, and the ability to multitask in a busy environment. This role reports to the Floor Coordinators and is based in Los Angeles.

Qualifications

• 2+ years’ experience in the customer service industry, preferably at museums or other cultural institutions.
• Excellent written, verbal and interpersonal skills.
• Highly motivated, shows initiative, and the ability to problem solve.
• Ability to prioritize and multi-task; think creatively and strategically.
• Ability to communicate effectively in public.
• High degree of flexibility, can adapt easily to changing environments and tasks.

Responsibilities

• Demonstrate knowledge of and effectively communicate and promote the Museum of Tolerance’s programs and services
• Staff the ticket desk including on-site and telephone ticket sales
• Support the bookstore as sales associate
• Lead tours in the MOT permanent exhibits and special exhibitions
• Work with group-reservations coordinator to process payments for schools and other groups
• Facilitate the safe conduct of student and other groups to and from their buses in coordination with security
• Assist with special projects and events, including support of Special Events Coordinator
• Communicate pertinent information regarding museum logistics, professionally handle any issues with programs or visitors
• Monitor the flow of all people throughout the museum

Skills

Customer service

Written communication

Verbal communication

Multitasking

Problem solving

Public speaking

Job description

About Us

Simon Wiesenthal Center (SWC) is a global Jewish human rights organization that confronts anti‑sem­itism and hate, defends the safety of Israel and Jews worldwide, and teaches the lessons of the Holocaust through awareness, advocacy, justice, education, and its Museums of Tolerance. With a constituency of over 400,000 member families since its founding in 1977, the SWC has an international footprint through its Museums of Tolerance, Moriah Films, and the Digital Terrorism + Hate Project.

About Us

Simon Wiesenthal Center (SWC) is a global Jewish human rights organization that confronts anti‑sem­itism and hate, defends the safety of Israel and Jews worldwide, and teaches the lessons of the Holocaust through awareness, advocacy, justice, education, and its Museums of Tolerance. With a constituency of over 400,000 member families since its founding in 1977, the SWC has an international footprint through its Museums of Tolerance, Moriah Films, and the Digital Terrorism + Hate Project. Headquartered in Los Angeles, it maintains operations in New York, Chicago, Miami, Toronto, Paris, Berlin, Jerusalem, and Buenos Aires. It is an accredited Non‑Governmental Organization (NGO) at the United Nations, UNESCO, the Organization of American States, the Latin American Parliament, and the Council of Europe and maintains relationships with the highest levels of governments throughout the world.

In 1993, the Center opened the Museum of Tolerance in Los Angeles to worldwide acclaim. The Museum has served as the Center’s flagship educational arm, challenging visitors to confront bigotry and racism, and to understand the Holocaust in both historical and contemporary contexts. In addition, the Center developed Moriah Media to produce theatrical documentaries to educate global audiences. Moriah has produced 17 documentaries to date, two of which have received the Academy Award for best feature documentary, The Long Way Home and Genocide.

About The Role

The Museum Associate is one of the primary staff team members to interface with the museum guests. They welcome guests to the museum, work museum programs and events, sell merchandise and tickets, and answer general inquiries about the museum. Museum Associates assist with the daily operations of the museum, including guest relations, group tours, sales, and special events.

About You

You are curious, collaborative, a great multi‑tasker and have excellent customer service abilities. This position will report to the Floor Coordinators of the Museum of Tolerance and is based in Los Angeles.

Responsibilities

• Demonstrate knowledge of and effectively communicate and promote the Museum of Tolerance’s programs and services
• Staff the ticket desk including on‑site and telephone ticket sales
• Support the bookstore as sales associate
• Lead tours in the MOT permanent exhibits and special exhibitions
• Work with group‑reservations coordinator to process payments for schools and other groups
• Facilitate the safe conduct of student and other groups to and from their buses in coordination with security
• Assist with special projects and events, including support of Special Events Coordinator
• Communicate pertinent information regarding museum logistics, professionally handle any issues with programs or visitors
• Monitor the flow of all people throughout the museum

Qualifications

Experience and Skills

• 2+ years’ experience in the customer service industry, preferably at museums or other cultural institutions
• Excellent written, verbal and interpersonal skills
• Highly motivated, shows initiative, and the ability to problem solve
• Ability to prioritize and multi‑task; think creatively and strategically
• Ability to communicate effectively in public
• High degree of flexibility, can adapt easily to changing environments and tasks

Our Benefits

We value our people and offer a collaborative and engaging culture. As a SWC employee, you will enjoy work/life balance, generous time off and comprehensive benefits and programs. The Simon Wiesenthal Center embraces inclusivity and values our diverse community. We are committed to building a team based on qualifications, merit and business need. We are proud to be an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.