MUSCP - Medical Office Assistant - West Ashley Multispecialty Clinic

MUSC Health; Charleston (SC); On-site; USD 10,000 - 60,000; Full time

Job summary

Ein etabliertes Gesundheitsunternehmen sucht einen engagierten Medical Office Assistant, um die Patientenversorgung und die Effizienz der Klinik zu optimieren. In dieser Rolle sind Sie dafür verantwortlich, Patienten zu begrüßen, Termine zu planen und sicherzustellen, dass alle notwendigen Informationen gesammelt werden. Sie arbeiten in einem dynamischen Umfeld, in dem Ihre Fähigkeiten im Kundenservice und in der Kommunikation von entscheidender Bedeutung sind. Diese Vollzeitstelle bietet Ihnen die Möglichkeit, in einem unterstützenden Team zu arbeiten und einen positiven Einfluss auf das Leben der Patienten zu haben.

Qualifications

• Mindestens ein Jahr Erfahrung im Kundenservice erforderlich.
• Vorherige Erfahrung an der Frontdesk im Gesundheitswesen bevorzugt.

Responsibilities

• Begrüßen und Empfangen von Patienten und Familien.
• Verifizieren von Versicherungsdaten und Bearbeiten von Zahlungen.

Skills

Kundenservice

Kommunikationsfähigkeiten

Organisationsfähigkeiten

Computerkenntnisse

Education

High School Diplom oder gleichwertig

Job description

MUSCP - Medical Office Assistant - West Ashley Multispecialty Clinic

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Job Description

The Medical Office Assistant greets and welcomes patients and families in person or on the telephone. The role involves optimizing the patient experience and clinic efficiency by scheduling appointments, maintaining patient accounts, collecting co-pays and balances, and protecting patient confidentiality. Additional responsibilities include customer service, message distribution, ancillary scheduling, and referral management. The assistant must be able to interact effectively with medical professionals and diverse patient backgrounds.

Key Responsibilities

1. Obtain and update demographic and insurance information for all patients.
2. Meet productivity metrics during pre-registration and registration processes.
3. Complete regulatory and compliance forms for each visit.
4. Verify insurance, process payments, and set patient expectations for reimbursement.
5. Provide excellent customer service to ensure positive patient and family experiences.

Qualifications

• High School diploma or equivalent.
• At least one year of customer service experience.
• Basic computer skills required.
• Previous healthcare front desk experience preferred.
• Ability to organize, prioritize, and communicate effectively.

Physical and Other Requirements

Must be able to stand, walk, sit, bend, kneel, reach, lift objects up to 20 lbs, and perform repetitive motions. Vision must be corrected to 20/40. Work environment includes indoor settings, possibly dusty or confined spaces.

Additional Information

This is an entry-level, full-time position within University Medical Associates, with an hourly pay rate and a 40-hour workweek. The role emphasizes excellent communication, organizational skills, and the ability to work with diverse populations.

We value diversity and are an Equal Opportunity Employer. All qualified applicants are encouraged to apply. MUSC participates in the E-Verify program to confirm employment eligibility.