MUSCP - Medical Office Assistant - Pediatric Clinic at Monks Corner

MUSC Health; Moncks Corner (SC); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Medical Office Assistant for its Pediatric Clinic in Moncks Corner. This role is crucial for optimizing patient experience and clinic efficiency, involving tasks such as greeting patients, scheduling appointments, and ensuring confidentiality of personal information. Ideal candidates will have strong customer service skills, a high school diploma, and the ability to interact effectively with diverse teams. If you are enthusiastic about healthcare and have a passion for helping others, this opportunity is perfect for you.

Qualifications

• High School diploma or equivalent is required.
• At least one year of customer service experience is needed.

Responsibilities

• Greet and welcome patients and families in person or on the phone.
• Schedule appointments and maintain patient accounts efficiently.

Skills

Customer Service

Communication Skills

Organizational Skills

Basic Computer Skills

Education

High School Diploma or Equivalent

Job description

MUSCP - Medical Office Assistant - Pediatric Clinic at Monks Corner

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Job Description

The Medical Office Assistant greets and welcomes patients and families in person or on the telephone. They optimize the patient experience and clinic efficiency by scheduling appointments appropriately, maintaining patient accounts, collecting co-pays and prior balances, and ensuring confidentiality of personal and financial information. The role also involves customer service, message distribution, ancillary scheduling, and referral management. Ability to interact effectively with medical professionals and diverse care team members is essential.

Responsibilities

• Obtain and update demographic and insurance information for all patients.
• Perform pre-registration and registration processes efficiently to meet productivity metrics.
• Complete regulatory and compliance forms for each visit.
• Verify insurance, process payments, and communicate reimbursement expectations.
• Provide excellent customer service to patients and families.

Qualifications

• High School diploma or equivalent.
• At least one year of customer service experience.
• Basic computer skills.
• Previous healthcare front desk experience preferred.
• Strong organizational, communication, and interpersonal skills.

Physical Requirements

Must be able to stand, walk, sit, bend, kneel, reach, and lift objects up to 20 lbs. Vision correction to 20/40 is required. Work indoors in a latex-safe environment.

Additional Information

We value energetic, enthusiastic individuals. MUSC is an Equal Opportunity Employer and participates in the E-Verify program.