MultiStore Manager

Jackson Hewitt - 2247; Dayton (OH); In loco; USD 55.000 - 75.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Opportunity for advancement

Training & development

Employee discounts

Flexible schedule

Descrizione del lavoro

Jackson Hewitt - 2247 in Dayton, OH is seeking a Multi Store Manager to lead day-to-day operations across multiple offices during peak tax season. You will oversee staffing, productivity, and marketing efforts to maximize client refunds and office profitability.

The role requires prior management experience, strong leadership, and proficiency with common office software. You will coordinate schedules, monitor performance, and ensure standards across locations while guiding teams through busy

Competenze

• High School Diploma or GED required or equivalent.
• Management or supervisory experience preferred for this role.
• Proficiency with common office software (Word/Excel) and tax prep software helpful.

Mansioni

• Lead recruiting efforts and interview seasonal staff for assigned area.
• Monitor staff performance to ensure quality, deadlines and procedures are met.
• Review and approve work schedules and timecard entries; coordinate with HR as needed.
• Ensure all locations meet company standards for setup, equipment, and facilities.
• Provide guidance to staff in handling difficult issues and escalated disputes.
• Monitor revenue, cash control and tax return counts to achieve office goals.

Conoscenze

Management experience

Supervisory experience

MS Office suite

PTIN Certification

Formazione

High School Diploma/GED

Strumenti

Tax software proficiency

Descrizione del lavoro

Benefits

• Health insurance
• Opportunity for advancement
• Training & development
• Employee discounts
• Flexible schedule

In a world where the hardest working Americans are strapped for both time and money, Jackson Hewitt is on a mission to be their advocate. For our clients, the tax return is the most important financial event of the year, and the biggest paycheck many will receive. We want to help them get their maximum refund, faster, and with fewer associated fees.

Under general supervision and in accordance with established company policies and procedures, the Multi Store Manager (MSM) participates in the management activities (staffing, productivity, tax prep work and marketing) for various offices within an assigned district. This position manages the day-to-day activities of seasonal team members assigned to several store locations. Drives the operation at each location to maximize the efficiency of Tax Preparer work and increase revenue and office profitability. This role has access to and regularly requires working with information of a sensitive, highly confidential nature, and dealing with diverse matters which require a working knowledge of the business

What you'll do here:

• Leads recruiting efforts and manages the interviewing process of seasonal employees for assigned area. Manages leads from JHNet and other sources.
• Monitors associate performance to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors, or problems.
• Reviews and approves work schedules and timecard approvals, monitor time tracker during all shifts, works with Human Resources on any employee relations issues or complaints and training.
• Ensures all assigned locations meet company standards including but not limited to: office set up, buildouts and breakdown, technology set up, telecommunications, office supplies and facilities maintenance. Maintains relationships with property managers and landlords.
• Provides employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
• Monitors GL & P&L performance and holds/voids/rejects, discount reports and productivity reports for assigned store group. Also responsible for meeting all office goals including, but not limited to revenue, cash control and tax return count in assigned area.

Skills you'll bring for success:

• High School Diploma/GED or equivalent related business experience.
• Course of study in management or in tax preparation and/or accounting preferred.
• Two years’ previous management or supervisory experience required.
• Proficiency with a variety of computer software applications such as electronic mail, internet browser, Word, Excel, and accounting or tax preparation software.
• Previous tax preparation experience and possess a PTIN (Preparer Tax Identification Number) preferred.
• PTIN Certification: Yes