Multisite Maintenance Manager - Cronin's Landing Apartments and Watertown

AvalonBay Communities; Waltham (MA); On-site; USD 54,000 - 66,000; Full time

Job summary

AvalonBay Communities is seeking a Multisite Maintenance Manager to oversee two or more Vivmark Residential communities. You will lead a hands-on maintenance team, coordinate service requests, supervise repairs, and ensure exceptional move-in readiness and resident satisfaction.

You will manage preventive maintenance, enforce safety standards, and report to the Property Manager while maintaining open communication with residents and on-site staff.

Qualifications

• Hands-on general maintenance experience required.
• Residential or commercial property management, hospitality, or retail experience required.
• EPA Section 608 Type I and II or Universal certification must be obtained within 90 days of hire if required.
• High School diploma or equivalent.
• A valid driver's license and reliable transportation required if operating a vehicle.
• Ability to troubleshoot and repair plumbing, electrical, appliances, HVAC equipment, and interior repairs.

Responsibilities

• Maintain two or more Vivmark Residential apartment communities, ensuring move-in readiness and resident satisfaction.
• Lead a team of service professionals; manage service requests and supervise maintenance operations.
• Prepare market-ready apartments and ensure safety compliance (OSHA and state/federal laws).
• Communicate with the Property Manager and residents; provide weekly/monthly status reports.

Skills

General maintenance

Property management

EPA 608

English communication

HVAC plumbing repair

Physical stamina

Smartphone proficiency

Education

High School diploma or equivalent

Job description

Vivmark Residential exists to set the mark for what home can be. Formed through the merger of AvalonBay Communities and Equity Residential, Vivmark brings together two industry leaders with a shared commitment to excellence, innovation, and delivering exceptional living experiences. Our vision is to be the most trusted and best-performing rental housing company in America - one that continues to get better as it grows. And we're looking for people who want to help us do it.

As an owner, developer, and manager of more than 180,000 apartment homes in major markets across the US, we have the scale to offer something most companies can't. At Vivmark, team members move up and across functions, markets, and disciplines, building lasting careers. We invest in team members' growth, development, and capabilities that make them and us better, and we hold ourselves to the highest standard as an employer.

The best people want to work here. We hope you're one of them.

We Offer

A competitive benefits package that supports your health, financial well-being, and work-life balance, including medical, dental, and vision coverage, a 401(k) with company match, paid vacation and company holidays, and exclusive team member housing discounts.

What You'll Be Doing

This position will be responsible for two or more Vivmark Residential apartment communities, which may be garden-style or high-rise and is accountable for delivering on our resident commitments of exceptional move-in, total satisfaction, express service, and personal attention. The Multisite Maintenance Manager leads all aspects of the property's hands-on maintenance, including overall inspection, repairs and scheduled maintenance of apartments and other interior/exterior areas. He/she is a working supervisor and directs a team of service professionals to ensure the community is in excellent condition at all times for our residents. This position will oversee the general maintenance function and service staff by managing service requests, delegating tasks, supervising and directing the work of the department. The Multisite Maintenance Manager is instrumental in helping Vivmark Residential deliver on its brand promise by delivering superior customer service and exemplifying professionalism at all times.

• Partners with the Community Manager to accomplish the property objectives
• Ensures that the service staff is performing to Vivmark standards and resident service requests are handled in a prompt, courteous and efficient manner ensuring our residents receive personal attention, express service, resulting in total satisfaction.
• Effectively delivers on our commitments to our residents at all times.
• Maintains open and clear communication with Property Manager, on-site staff and residents.
• Assists service staff in the performance of their duties as needed.
• Prepares or assists in preparing all market-ready apartments.
• Ensuring compliance with OSHA and other safety requirements
• Works along with the general service staff to maintain grounds and common areas and keeping them free of trash, debris and, if applicable, snow.
• Performs on-call emergency service as required.
• Orders and controls maintenance inventory.
• Completes regular community inspections
• Performs various scheduled maintenance functions.
• Monitors the maintenance and up-keep of all mechanical equipment on the community
• Prepares weekly/monthly status reports for the Property Manager.
• Is knowledgeable of federal and state apartment housing laws, as well as internal policies, initiatives and systems regarding maintenance.
• Attends and participates in training programs as required.
• Represents the Company in a professional manner at all times. Consistently maintains a professional, courteous attitude when dealing with residents, coworkers and the general public.
• Performs other duties as assigned.

What You'll Need To Thrive

• Hands-on general service maintenance experience required.
• Residential or commercial property management, hospitality, or retail experience required.
• EPA Section 608 Type I and Type II or Universal certification must be obtained within 90 days of hire if required based on the needs of the community.
• High School diploma or equivalent
• A valid driver's license, good driving record, auto insurance, and reliable transportation is required if the employee will operate a motorized vehicle (e.g., car, golf cart) during their workday and/or as part of their role.
• Computer literacy, and must be able to effectively communicate both orally and in writing in English for all work-related purposes
• Ability to troubleshoot and repair plumbing, electrical, appliances, HVAC equipment (if applicable), and perform interior repairs and painting required.
• Must be able to work any assigned shift, including weekends. Shifts may change according to business needs. Must be able to respond to emergencies after normal business hours and on weekends when assigned on-call responsibilities; a telephone number where you can be reached after-hours must be provided to your manager.
• Certified Pool Operator (CPO required in Georgia, Florida, Los Angeles, and North Carolina)
• Ability to perform numerous physical activities that require considerable use of your hands, arms and legs and moving your whole body, including prolonged or repeated standing, walking, climbing, sweeping, stooping, kneeling, shoveling, crouching, lifting and handling of materials. Frequent lifting, grasping and carrying materials and equipment up to 50 lbs.
• Service team employees, with limited exceptions, are required to use their own smartphone to perform certain aspects of their job. The device must have updated software and must be password-protected and compliant with in-house security systems and operations software.

Salary

$39.36 - $48.11 per hour

• Team Members are eligible for overtime pay and performance incentives.

Bonus Qualifications

• Managerial experience