Multinational Service Consultant

Zurich North America; Irvine (CA); Hybrid; USD 65,900 - 107,900; Full time

Job summary

Zurich North America is seeking a Multinational Service Consultant (Property) to join the Multinational Operations Team. The role covers end-to-end servicing for complex accounts and onboarding of new customers, with alignment to SLAs and service plans across locations in New York and California.

The candidate will coordinate with underwriting, claims, and partners to resolve issues, prepare market-ready materials, and contribute to business development efforts. Travel up to 5% is required.

Qualifications

• Bachelor's degree and 4+ years in the Service Delivery area, or a high school diploma with 6+ years in service delivery.
• Knowledge of domestic and multinational regulatory requirements, and multinational manuscript wording.
• Knowledge of the business environment, finance, economics, reinsurance and fronting.

Responsibilities

• Manage the Multinational Program servicing end to end for complex accounts and be the point of contact for onboarding of assigned accounts.
• Respond to customer service issues and coordinate with claims adjusters, underwriters for resolution.
• Create and implement the agreed service plan, including documented SLA, and monitor delivery of services.
• Participate in projects supporting business development, including marketing materials and demos.

Skills

Regulatory knowledge

Multinational experience

Client onboarding

Communication skills

Education

Bachelor's degree

High School Diploma or Equivalent

Job description

Zurich is currently looking for a Multinational Service Consultant (Property) for the Multinational Operations Team in our New York Office. We are also open to hiring talent at one of our California-based offices.

Responsibilities

• Manage the Multinational Program servicing end to end for complex accounts and is the point of contact for customer onboarding of assigned accounts, with input into the development of customer specific, value added services for existing and new customers.
• Respond to customers service issues and coordinate with the appropriate business partner for resolution (i.e. claims adjusters, underwriters).
• Create and implement the agreed service plan, including documented Service Level Agreement (SLA), and monitor the ongoing delivery of services.
• May participate in projects that support the business development process, including development of marketing materials, demos, presentations, service scorecards, handbooks, manuals, etc.
• Handle specific requests from Underwriting by reviewing service plan requests, determining feasibility of requests and implementing customer‑focused service solutions.
• Maintain contact with prospects and/or customers to resolve complex problems.
• Evaluate loss potential due to catastrophe, severity and/or frequency.
• Rate policies and check previously rated policies for proper rating.
• Assist in developing rates.
• Coordinate data entry submitted to the third‑party vendor and perform quality checks on the entry before information is sent to the network.
• Business travel, as required, up to 5%.

Basic Qualifications

• Bachelors Degree and 4 or more years of experience in the Service Delivery area OR
• High School Diploma or Equivalent and 6 or more years of experience in the Service Delivery area AND
• Knowledge of domestic and multinational regulatory requirements, and multinational manuscript wording
• Knowledge of the business environment, finance, economics, reinsurance and fronting

Preferred Qualifications

• Knowledge of Commercial Energy & Marine insurance
• Experience with Captive and Reinsurance programs
• Excellent communication skills
• Multi‑lingual
• Ability to multi‑task
• Strong time management and organizational skills
• Excellent analytical planning skills with ability to effectively manage changing priorities

Your pay at Zurich is based on your role, location, skills, and experience. We follow local laws to ensure fair compensation. You may also be eligible for bonuses and merit increases. If your expectations are above the listed range, we still encourage you to apply — your unique background matters to us. The pay range shown is a national average and may vary by location. The proposed salary range for this position is $65,900.00 – $107,900.00, with short‑term incentive bonus eligibility set at 10%.

We offer competitive pay and comprehensive benefits for employees and their families. [Learn more about Total Rewards here.]

Why Zurich?

At Zurich, we value your ideas and experience. We offer growth, inclusion, and a supportive environment — so you can help shape the future of insurance. Zurich North America is a leader in risk management, with over 150 years of expertise and coverage across 25+ industries, including 90% of the Fortune 500®.

Join us for a brighter future — for yourself and our customers.

Zurich in North America does not discriminate based on race, ethnicity, color, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy or other characteristics protected by applicable law. Equal Opportunity Employer disability/vets.

Zurich complies with 18 U.S. Code

• 1033.

Please note:

Zurich does not accept unsolicited CVs from agencies. Preferred vendors should use our Recruiting Agency Portal.

Location: New York, Gold River, San Francisco, Los Angeles, Woodland Hills, Irvine, Fresno, San Diego, Pasadena

Remote Working: Hybrid

Schedule: Full Time

Employment Sponsorship Offered: No