Multinational Coordinator - Issuing Office

AIG; San Juan (PR); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Total Rewards

Job summary

AIG seeks a Multinational Coordinator Issuing Office to provide local technical and administrative support for the CMP program, coordinating with producing offices, clients and shared services. You will manage multinational client requests and maintain strong relationships with brokers and offices.

Responsibilities include handling local policy portfolios, delivering timely service, and acting as SME for one or more products while aligning with underwriting, client engagement and accounts

Qualifications

• Bachelor’s degree or equivalent experience in business administration or a related field.
• Experience in the insurance industry and multinational corporate environments is preferred.
• Knowledge of commercial insurance distribution and how to work with brokers is advantageous.
• Fully bilingual in English and Spanish, both written and spoken.
• Proficient use of IT packages including MS Outlook, Excel, Word and Acrobat.

Responsibilities

• Coordinate service requirements for local portion of programs including risk transfer and global fronting for new business and renewals.
• Manage communications with producing offices, brokers, clients and shared services.
• Provide technical and administrative support to Multinational IO specialists and producing offices.
• Handle local inbound multinational client requests and ensure high-quality client service.
• Act as SME/Knowledge Champion for one or two products within the country.

Skills

Bilingual English/Spanish

Customer service

Time management

Team player

Communication skills

Education

Bachelor’s degree in Business Administration or related field

Tools

MS Outlook

Excel

Word

Acrobat

Job description

At AIG, we are reimagining the way we help customers to manage risk. Join us as Multinational Coordinator Issuing Office to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.

Make your mark in Multinational

AIG Multinational is an exciting business area within AIG that designs, implements and services bespoke multinational insurance solutions for our global customers, empowering our clients and broker partners to navigate complex cross-border risks with confidence and consistency. AIG Multinational professionals have the diverse skills and expertise necessary to deliver customized, compliant and seamless solutions that support our clients’ risk management objectives. You can work alongside a dynamic, multi-disciplinary team to explore and deliver new solutions to meet our customers’ global insurance needs.

Role Summary

Provides local technical and administrative support to Issuing Office (IO) Multinational Specialist and coordinates service requirements for the local portion of the Controlled Master Program (CMP) while managing communication and relationships with the producing office, client/broker, and Shared Services teams.

How You Will Create An Impact

• Coordinate service requirements for local portion of Control Master Programs – both Risk Transfer and Global Fronting – for New Business and renewals requiring manuscript policies or specific service needs.
• Manage communication and relationship with Producing Offices (PO), brokers/clients and Shared Service Processing Teams in conjunction with Producing Office.
• Provide technical and administrative support to Multinational Issuing Office Specialist and Producing Offices.
• Manage incoming policy portfolios of non-strategic clients with assigned local brokers.
• Manage all aspects of local inbound multinational clients’ requests. Meet or exceed client service expectations for assigned inbound requests.
• Subject Matter Expert (SME) / Knowledge Champion for one or two products within country.
• Proactively engage with and respond to local client/broker inquiries.
• Enhance alignment with Client and Broker engagement, Underwriting, and Account Receivables stakeholders.
• Oversight – Training & Monitoring of MN IO activities across business externally and internally.
• To meet as needed with Tier 3 and 4 brokers/clients in conjunction with Producing Office or local distribution team.
• Any other related project or tasks required by AIG.

What You’ll Need To Succeed

• Bachelor’s degree in Business Administration or related field; or a combination of study and experience.
• This position is suitable for candidates with experience in the insurance industry and handling multinational corporations.
• Knowledge of commercial insurance distribution and different distribution methods.
• Good understanding of in country Commercial Insurance (Casualty and Property Preferable)
• Fully Bilingual (English and Spanish; reading, writing and conversational)
• Computer literacy required: IT packages, MS Outlook, Excel, Word & Acrobat
• Strong written & verbal communication and interpersonal skills
• Customer service, organizational skills and ability to work autonomously
• Good time management skills – ability to handle multiple priorities, organize work and meet deadlines
• Client focused with experience of dealing with board level representatives as well as senior colleagues
• Proven record of being a team player

Ready to prove your potential? We would love to hear from you.

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy Benefits That Take Care Of What Matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to [e-mail].

Functional Area

UW - Underwriting

AIG Insurance Company - Puerto Rico