Multifamily Leasing Agent

Urban Genesis; Austin (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

Urban Genesis is seeking a Leasing Agent in Austin to manage all aspects of leasing, from tours to lease signing. You will target occupancy goals, respond to inquiries, and maintain a welcoming leasing office with up-to-date information and marketing materials.

The role requires strong communication, organization, and multitasking skills, with a flexible schedule including weekends and evenings as needed. Prior leasing or real estate experience is a plus.

Qualifications

• Experience in leasing or customer service; property management/real estate is a plus.
• Strong communication and interpersonal skills to build rapport with clients.
• Ability to work independently and as part of a team.
• Exceptional organizational and multitasking abilities.
• Proficient with Microsoft Office (Word, Excel, Outlook, Teams).
• Familiarity with property management software is a plus.
• Detail oriented and reliable with a strong sense of responsibility.
• Willingness to work weekends and evenings as needed.
• High school diploma required; college degree preferred.

Responsibilities

• Show available apartments and provide floor plan details to prospective residents.
• Generate leads through calls, emails, and advertising; assist marketing efforts.
• Manage leasing process from application to lease signing; handle paperwork.
• Follow up with prospects who toured or expressed interest.
• Respond to inquiries and resolve resident concerns professionally.
• Keep leasing office organized with up-to-date property information and materials.
• Monitor market trends and pricing to support competitive leasing strategies.
• Assist with resident relations and renewal programs to encourage long-term residency.
• Perform clerical duties like filing, tracking renewals, and maintaining resident records.

Skills

Communication

Interpersonal skills

Teamwork

Organizational skills

Customer service

Detail oriented

Reliability

Flexible schedule

Education

High school diploma or equivalent

College degree preferred

Tools

Microsoft Office Suite

Job description

Urban Genesis is a privately held, vertically integrated real estate development and investment firm dedicated to fostering thriving communities through innovative and sustainable development practices, alongside exceptional property management.

Summary of Position

The Leasing Agent will be responsible for managing all aspects of leasing, from showing available units to potential residents to closing lease agreements. This position plays a key role in maintaining the complex's occupancy rates and ensuring that all residents have a positive living experience.

Principal Duties and Responsibilities

• Conduct property tours: Show available apartments to prospective residents and provide detailed information about floor plans, amenities, and the neighborhood.
• Lead generation and marketing: Generate new leads through calls, email follow-ups, and advertising. Assist in implementing marketing strategies to drive traffic to the property.
• Lease negotiation and paperwork: Handle the leasing process from application to lease signing. Ensure all necessary paperwork is completed accurately and promptly.
• Follow up with prospects: Regularly follow up with prospective residents who have expressed interest or have toured the property.
• Customer service: Respond to inquiries from current and potential residents, addressing concerns, and providing solutions in a professional and friendly manner.
• Maintain leasing office: Ensure the leasing office is organized and professional, with up-to-date property information and promotional materials.
• Market analysis: Stay informed about market trends, rental prices, and competitor properties to ensure competitive pricing and leasing strategies.
• Resident retention: Assist with resident relations and renewal programs to encourage long-term residency.
• Assist in administrative tasks: Perform clerical duties related to leasing, including filing, tracking lease renewals, and maintaining resident records.

Qualifications and Skills

• Previous experience in leasing or customer service (property management or real estate experience is a plus).
• Strong communication and interpersonal skills with an ability to build rapport and trust with clients.
• Ability to work independently as well as part of a team.
• Excellent organizational and multitasking skills.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, and Teams).
• Familiarity with property management software is a plus.
• Detail-oriented and reliable, with a strong sense of responsibility.
• Ability to work a flexible schedule, including weekends and evenings as needed.
• High school diploma or equivalent required; college degree preferred.

Customer Service Commitment

• Demonstrated dedication to providing exceptional customer service.
• Ability to resolve customer issues effectively and build strong relationships.
• Strong accountability and follow-up practices to ensure resident satisfaction.
• Create a welcoming environment while mentoring the team in outstanding service delivery.