Multi-Unit Sales & Operations Manager

Midas International; Los Angeles (CA); On-site; USD 110,000 - 180,000; Full time

Benefits offered by this job

401(k) plan with company match

Competitive compensation and bonus

Job summary

Midas is seeking a Multi-Unit Sales & Operations Manager to align the division with VP guidance and drive revenue growth across 13 Western States with 200+ locations. You will lead regional teams, set strategic directions, and optimize store performance.

responsibilities include scaling the Midas business model, improving profitability, and coordinating field operations with franchisees. 75% travel and strong leadership are essential.

Qualifications

• 10+ years of management experience in automotive service or retail.
• 6+ years of customer care/satisfaction in a retail environment.
• 3+ years of multi-unit experience.
• Experience in a fast-paced environment requiring organization, efficiency, and attention to detail.
• Clear understanding of income statements, balance sheets, and cash flow.
• Knowledge of best practices for customer experience management and the customer lifecycle.
• Ability to implement and monitor a strong internal quality improvement program.
• Proficient in MS Office applications (Excel, Word, PowerPoint, Project).
• Bachelor’s degree in business management or related field preferred.
• Must reside within assigned region.
• Approximately 75% travel expected.
• Occasional nights and weekends are required.
• Competitive compensation and bonus.
• 401k plan with a company match.

Responsibilities

• Lead 6 Regional Sales Managers, 2 Field Operations Specialists and multiple franchisees to improve store operations and drive sales and profitability.
• Grow car count by deploying strategies to convert customers and upsell services.
• Develop tactics to transform the Midas Business Model into a full-service destination and dealership alternative.
• Oversee divisional operations and serve as the point of contact across regions for Field Teams and Shared Services.
• Supervise schedules of regional managers and participate in cold calling to engage potential deals with independent competitors.
• Orient franchisees to The Midas Way and ensure proficiency with Midas systems and processes.
• Create tactics to drive same store sales, tire and new store growth, and EBITDA improvements.
• Lead day-to-day activities of regional managers and field ops teams across the division.
• Track and report division KPIs to monitor performance.

Skills

Executive leadership

Strategic planning

Operational excellence

Multi-unit management

Sales growth

Franchise operations

Team leadership

Education

Bachelor’s degree in business management

Tools

MS Office

Job description

The Multi-Unit Sales & Operations Manager will be the primary contact between the Division Vice President, the Regional Sales Managers (RSM) and Field Operations Specialist (FOS). 50% of the role is strategic planning and 50% direct the activities of the Field Team. The Multi-Unit Sales & Operations Manager will help develop strategies to improve Division operations, grow sales and profits while increasing the value of our franchise network, and growing new stores. The Division stretches over 13 Western States with over 200 locations.

Job Responsibilities

• Lead 6 Regional Sales Managers, 2 Field Operations Specialists and multiple Midas Franchisees in the improvement of store operations and operational excellence leading to the growth of retail sales, increasing dealer profitability, and growing the franchisee’s business while upholding Midas’ best practices, polices, and procedures.
• Focus on growing car count while employing proper strategies to enable Midas franchisees to say yes to every customer.
• Develop tactics to transform the Midas Business Model to become a full-service car care destination and the Dealership Alternative.
• Oversee things operational within the Division: Serves as point of contact across the Regions. Field Operations Specialist and Shared Service groups for issues and troubleshooting. Lead and direct all Divisional activities with the guidance of the Division Vice President.
• Supervise the schedules of Regional Sales Managers and participate in Cold Calling of competitive independent tire and auto repair dealers to discuss converting their business to Midas or potentially selling their business to existing Midas dealers.
• Works with Regional Sales Managers, Field Operations Specialists and Franchisees to orient them to The Midas Way, understanding the Midas System, working through start-up issues, and helping them become proficient with all things operational.
• Orchestrates and Coordinate Key Meetings, Leads, Guides, and Directs Field Teams: Creates the tactics to drive Same Store Sales, Car, Tire and New Store growth, and to positively impact EBITDA.
• Franchise Integration: Leads and directs the day-to-day activitiesof the Regional Sales Managers and Field Operations Managers. Anticipates needs and coordinates activities across the Division they are assigned.
• Measurements and Tools: Tracks and reports on Division KPIs.
• Orchestrates and Coordinate Key Meetings, Leads, Guides, and Directs Field Teams: Creates the tactics to drive Same Store Sales growth, New Store growth, Save Store programs and to positively impact EBITDA.
• Franchise Integration: Leads and directs the day-to-day activitiesof the Regional Sales Managers and Field Operations Managers. Anticipates needs and coordinates activities across the Division they are assigned.
• Measurements and Tools: Tracks and reports on Division KPIs.

Qualifications

• 10 + years Management experience with similar employer/ industry
• 6 + years of experience in customer care/ satisfaction in a retail environment
• 3+ years of multi-unit experience.
• Previous experience in a fast-paced environment requiring strict organization, efficiency, and attention to detail
• A clear understanding of income statements, balance sheet management, and cash flow
• Knowledge of best practices for customer experience management and the customer lifecycle
• Ability to implement and monitor a strong internal quality improvement program
• Proficient in MS Office applications including Excel, Word, PowerPoint, and Project
• Education: Bachelor’s degree in business management or a related field of study preferred.
• The Multi-Unit Sales & Operations Manager is required to reside within assigned Region
• Approximately 75% of travel expected
• Occasional nights and weekends are required to support franchisees
• Competitive compensation and bonus
• 401k plan with a company match.
• And more!

At Midas, we’re more than just a car care brand, we’re a community of entrepreneurs, innovators, and customer champions. Join us in shaping the future of automotive service through smart growth and strategic real estate leadership.