Multi Unit Sales and Operations Manager

Socket.dev; Charlotte (NC); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

401(k)

Bonus based on performance

Competitive salary

Dental insurance

Employee discounts

Job summary

Empire Portfolio Group seeks a Multi Unit Sales and Operations Manager to lead recruitment, training and development of sales and fitness teams across Orangetheory Fitness studios. You will drive growth, coach managers, and ensure top customer service while aligning with corporate goals.

You will oversee staffing, performance metrics, and education initiatives, fostering collaboration and delivering results. Strong leadership and problem-solving are required.

Qualifications

• Bachelor’s degree required; 3–5 years of managerial experience in a fitness setting preferred.
• Demonstrated leadership, problem‑solving, and talent development experience.
• Strong communication, collaboration and customer service orientation.

Responsibilities

• Source, recruit and train Sales Managers and Operations Managers.
• Lead teams to generate new business via lead generation and member conversions.
• Set and meet sales goals across multiple studios.
• Allocate time in all studios based on managerial needs.
• Review KPIs and provide coaching to managers and studios.
• Staff development and education workshops scheduling.

Skills

Entrepreneurial mindset

Strong communication

Collaboration

Attention to detail

Multi-tasking

Leadership skills

Talent sourcing and development

Education

Bachelor’s degree

3–5 years managerial experience in fitness

Job description

Benefits:

• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• 401(k)
• Bonus based on performance
• Competitive salary
• Dental insurance
• Employee discounts

Get fit, build and manage your team, and have fun! We have your ultimate manager role when you join the Orangetheory Fitness team.

Who we’re looking for:

We need a Multi Unit Sales and Operations Manager who can attract, train and develop talent. You have the power and autonomy to motivate your teams to succeed and help them achieve their goals. As a MU S/O Manager, you are magnetic, creative and persistent. Whatever issue may arise, you utilize problem-solving skills, critical thinking, and excellent judgment under pressure.

Why Join Us?

• Career Growth: Continuing education is part of our culture! We host annual trainings at our NYC headquarters and around the country at the OTF Convention.
• We're not just a brand; we're a launchpad for your career trajectory.
• Benefits: We offer medical, dental, vision insurance and 401(k)
• Work/Life Balance: Put your mental well-being first with free counseling services.
• Find harmony between work and life as you enjoy exclusive employee discounts on
• Orangetheory classes, and a plethora of entertainment and travel perks.
• Community: Join a tribe of like-minded individuals dedicated to making a difference. Forge lifelong connections with teammates and members, spreading positivity both in and out of the studio through community events and charitable initiatives.

Role Responsibilities/Duties

• Source, recruit and train your dream team - all Sales Managers and Operations Managers
• Lead teams to generate new business via lead generation and new member conversions
• Set and meet sales goals
• Allocate time in all studios based on the managerial needs of the locations
• Review and educate Sales Managers and Operations Managers on individual and studio’s KPIs
• Staff development
• Schedule and plan education workshops
• Assist Fitness Manager with coach evaluations as needed
• Maintaining high customer service scores reflected in NPS
• Payroll, Commissions and Timecard reconciliation
• The duties and responsibilities described are not a comprehensive list and additional tasks may be assigned to the employee

Personal Attributes:

• Entrepreneur mindset with ability to think and problem solve creatively
• Strong communication and collaboration skills - both written and verbal
• Attention to detail and ability to establish effective working relationships with staff
• Multi-tasker with minimal supervision
• Proven flexibility and willingness to handle various tasks independently and to meet deadlines
• Leadership Skills: Able to motivate, discipline, and resolve conflict
• Ability to source, train and develop talent on sales and fitness teams

Education Requirements:

• Bachelor’s degree
• 3-5 years of managerial experience ideally in a fitness setting.

Physical Demands:

Physical requirements can vary. These must be reviewed with management. This position may require the following physical activities: Ability to lift a minimum of 2 pounds to a maximum of 20 pounds unassisted; able to sit, stand, stoop, walk, stretch, reach frequently; moderate range of body motions.

What does success look like?

• First 30 days: Hitting revenue (budget) target
• Second 30 days and beyond: Exceeding revenue (budget) target

Success by role:

• Multi-unit and Single Unit Sales & Operations Manager
  • Hitting quarterly bonus minimum of 2 times per year
  • Positive revenue growth for the year
  • Great inter-departmental/studio(s) communication/collaboration

Our Mission:

To unlock your full potential through inspiring, motivating, and extraordinary moments.

Vision:

To become the ultimate wellness powerhouse, fueling everyday life with boundless energy and vitality.

Values:

Happy. Hungry. Humble. Healthy. Human.

About Empire:

Established in 2013, Empire Portfolio Group™ is not just a company; it's a revolution. Headquartered in the vibrant heart of New York City, we own, operate, and support over 140 Orangetheory Fitness studios across multiple states. But we're not stopping there -our sights are set on even greater heights with the introduction of Relive Health centers nationwide.