Airport & Resort Retail Ops Leader

Whsmith; Panama City (FL); On-site; USD 70,000 - 74,000; Full time

Job summary

WHSmith is seeking a Multi-Unit Manager to oversee multiple airport and resort retail locations, including food and beverage operations, ensuring top-tier food safety, sanitation, and regulatory compliance. You will lead store teams, uphold brand standards, and partner with cross-functional teams to deliver strong financial results while delivering an exceptional guest experience.

The role requires 5+ years of multi-unit leadership in retail or airport/resort settings, with proven ability to

Qualifications

• 5+ years of multi-unit leadership in retail, airport, or resort environments.
• Experience managing high-volume locations with fluctuating traffic and extended hours.
• Strong understanding of retail KPIs, labor management, inventory control, and expense oversight.

Responsibilities

• Drive sales growth, control shrink, and manage all key operating expenses across assigned locations.
• Recruit, develop, and retain high-performing Store Managers and teams.
• Provide leadership coaching and ongoing performance feedback to Store Managers.
• Determine corrective actions for underperforming stores and build plans to minimize losses.
• Influence commercial and operational decisions through insights, trends, and executional feedback.
• Ensure compliance with company policies, operational standards, and financial controls.
• Maintain strong partnerships with airport/resort property management to support smooth operations.
• Monitor financial reporting and ensure accuracy, accountability, and profitability.
• Ensure teams deliver high product expertise and uphold food safety, waste control, and service excellence.
• Oversee merchandising and inventory strategies in collaboration with the Buying team.
• Ensure stores are visually compelling, fully stocked, and deliver an elevated customer experience.
• Communicate effectively with senior leadership regarding performance, challenges, and opportunities.
• Support additional initiatives that drive company objectives.
• Responsible for carrying and securely managing keys for store and storage areas, ensuring they are always kept safe and under personal control.
• Follow all company key-control procedures, including completing required training, properly logging and storing keys, never sharing or copying them, and immediately reporting any lost or missing keys.

Job description

WHSmith is seeking a Multi-Unit Manager to oversee multiple airport and resort retail locations, including food and beverage operations, ensuring top-tier food safety, sanitation, and regulatory compliance. You will lead store teams, uphold brand standards, and partner with cross-functional teams to deliver strong financial results while delivering an exceptional guest experience.

The role requires 5+ years of multi-unit leadership in retail or airport/resort settings, with proven ability to