Multi-Unit Restaurant General Manager

Compass Group USA; New York (NY); On-site; USD 120,000 - 125,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/AD

Retirement Plan

Paid Time Off

Job summary

Union Square Events, part of Compass Group USA, is seeking a seasoned Multi-Unit Restaurant General Manager to lead the museum's F&B operations across the restaurant, bar, events and cafe. This role partners with a James Beard Award-winning chef to shape the guest experience for a major cultural institution in New York City.

The GM will lead both Front of House and Back of House teams, establishing service culture and hospitality standards, while aligning with culinary leadership, museum

Qualifications

• Ten+ years in hospitality leadership roles.
• Seven+ years leading multi-functional teams (restaurants, bars, events, luxury hospitality).
• 2–3 years at director-level or multi-unit management preferred.
• Strong background in luxury settings or cultural institutions.
• Experience opening or transforming operations is desirable.

Responsibilities

• Lead and develop the F&B management team and front-line staff to deliver exceptional guest experiences.
• Own the F&B P&L and present financial results to clients and leadership.
• Oversee daily operations across all outlets (restaurant, bar, cafe, events) and ensure luxury service standards.
• Develop budgets, forecasts, and operating plans; manage revenue, labor, costs, and inventory.

Skills

Hospitality leadership

Multi-unit management

Team development

Budgeting & P&L

Communication

New York City hospitality

Tools

POS systems

CRM

Inventory management software

Job description

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Salary: $120,000 to $125,000

Other Forms of Compensation: Bonus

Founded in 2005 as Hudson Yards Catering, Union Square Events is a culinary and operations leader in the hospitality industry, partnering with a diverse portfolio of best-in-class clients. We produce one-of-a-kind catered events and unparalleled dining experiences in a variety of cultural, corporate, entertainment, and private venues throughout New York City and beyond.

Job Summary

Union Square Events and Canyon Museum is seeking an accomplished and hospitality-driven Multi-Unit Restaurant General Manager to lead the museum’s food and beverage operations across the restaurant, bar, events, and cafe. This is an opportunity to shape the food and beverage experience of a major cultural institution while working in partnership with a highly renowned James Beard Award-winning chef.

The Multi-Unit Restaurant General Manager will lead the Front of House and Back of House operations and management team while working in close partnership with the Executive Chef and culinary leadership team, museum leadership, and key stakeholders. The role will help establish the operational foundation, service culture, and hospitality standards for Canyon Museum while ensuring that every aspect of the F&B program operates at the highest level.

Key Responsibilities

• Leadership & Team Development
• Lead and inspire the Food & Beverage management team and front-line staff to deliver exceptional guest experiences.
• Foster a culture of hospitality, accountability, inclusion, and continuous improvement.
• Recruit, hire, train, coach, and develop team members while creating clear growth opportunities.
• Partner with the Executive Chef and Assistant General Manager to align operations, service standards, and business objectives.
• Implement systems, processes, and training programs that support operational excellence and long-term success.
• Financial & Business Management
• Own the Food & Beverage P&L and present financial results to clients and leadership.
• Oversee financial performance of the restaurant, bar, café, and event operations.
• Develop budgets, forecasts, and operating plans while managing revenue, labor, food cost, inventory, and expenses.
• Analyze business trends to improve profitability, productivity, and guest satisfaction.
• Ensure accurate payroll, invoice processing, cash handling, reporting, and policy compliance.
• Guest Experience & Operations
• Oversee daily operations across all Food & Beverage outlets and experiences.
• Maintain luxury-level service standards and ensure quality in food, beverage, and hospitality delivery.
• Monitor guest feedback, reviews, and satisfaction metrics to drive continuous improvement.
• Build meaningful guest relationships and resolve concerns professionally and effectively.
• Maintain a visible leadership presence and actively support service execution.
• Technology, Events & CRM
• Oversee reservation, POS, CRM, event, and reporting platforms to maximize operational effectiveness.
• Utilize guest data and CRM tools to enhance personalization, loyalty, and repeat visitation.
• Support event operations by partnering with event teams on bookings, BEO execution, and cross-functional communication.
• Ensure all team members are trained on data collection, guest preferences, and reservation management best practices.
• Compliance & Safety
• Ensure compliance with all food safety, alcohol service, labor, licensing, and regulatory requirements.
• Maintain operational standards, preventative maintenance programs, sanitation procedures, and HACCP compliance.
• Partner with culinary and operations leaders to prepare for inspections and audits.
• Promote a culture of safety, cleanliness, and shared accountability.

What you bring

• 10+ years of progressive hospitality leadership experience.
• 7+ years leading multi-functional teams in restaurants, bars, events, or luxury hospitality environments.
• 2-3 years of Director-level and/or multi-unit management experience preferred.
• Strong background in fine dining, luxury hospitality, private clubs, cultural institutions, or upscale hotels.
• Experience opening, launching, or transforming hospitality operations is highly desirable.
• New York City hospitality experience preferred.
• Leadership & Business Acumen
• Proven ability to lead, develop, and retain high-performing teams.
• Strong communication, relationship-building, and stakeholder management skills.
• Expertise in budgeting, forecasting, labor management, cost controls, inventory, and P&L oversight.
• Knowledge of restaurant technology, POS systems, reservations, CRM, inventory, and event management platforms.
• Ability to create scalable SOPs, training programs, and operational systems.
• Guest Focus
• Passion for delivering exceptional hospitality and creating memorable guest experiences.
• Strong customer service, problem-solving, and decision-making abilities.
• Ability to thrive in a fast-paced, high-volume environment while maintaining attention to detail.
• Schedule
• Flexible availability, including evenings, weekends, holidays, and special events.

Union Square Events is a member of Compass Group USA

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Associates at Union Square Events are offered many fantastic benefits.

• Medical
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

Applications are accepted on an ongoing basis.

Union Square Events maintains a drug-free workplace.