Multi Unit Manager

WHSmith North America; Cleveland (OH); Vor Ort; USD 110.000 - 140.000; Vollzeit

Zusammenfassung

WHSmith North America seeks a Multi-Unit Manager to lead sales performance, operational excellence, people development, and customer experience across multiple stores located at airports or resort properties. The role will oversee Operations Delivery Managers and store teams, driving execution of company priorities and delivering measurable business results.

The successful candidate will coach store leaders, analyze data to drive action, and ensure compliance, inventory control, and superior

Qualifikationen

• 3+ years of leadership in retail, hospitality, airport, resort, or customer-facing roles.
• Proven ability to coach teams, influence leaders, and drive accountability in a fast-paced environment.
• Strong understanding of retail operations, sales performance, labor management, inventory control, shrink, compliance, and expense management.
• Ability to analyze data, identify opportunities, and implement action plans that improve results.
• Experience with merchandising, customer engagement, training, and operational execution.

Aufgaben

• Lead operations across multiple stores within an airport or resort property.
• Develop store teams through coaching, onboarding, and succession planning.
• Analyze sales, labor, inventory, shrink, audits, and compliance to identify risks and opportunities.
• Drive improvements in standards, inventory controls, merchandising, and procedures.
• Support promotions, product launches, and new initiatives; monitor adoption and coach accordingly.

Kenntnisse

Leadership

Coaching

Operations

Analytics

Customer Experience

Communication

Cross-functional Partnership

Data Analysis

Tools

Microsoft Excel

Reporting Tools

Analytics Platforms

BI Tools

Jobbeschreibung

The Multi-Unit Manager leads sales performance, operational excellence, people development, and customer experience across multiple stores within an assigned airport or resort property. Responsible for leading Operations Delivery Managers and store teams, this role drives execution of company priorities, strengthens leadership capability, and delivers measurable business results through strong operational discipline, commercial leadership, and consistent execution in a fast-paced retail environment.

Key Impact

• Customers: Consistent service, product availability, and store execution.
• Store Teams: Coaching, accountability, and development that improve performance.

Core Responsibilities

People Development & Coaching

• Coach store leaders and teams on operations, sales, inventory, and compliance.
• Identify skill gaps and provide targeted coaching and training.
• Support onboarding, leadership development, and succession planning.
• Partner with the Multi-Unit Manager to strengthen team performance.

Operational Excellence & Business Performance

• Analyze sales, labor, inventory, shrink, audit, and compliance results to identify risks and opportunities.
• Drive action plans that improve operational performance and consistency.
• Strengthen store standards, inventory controls, merchandising, and operating procedures.
• Provide performance insights and recommendations to leadership.

Risk, Compliance & Controls

• Support compliance, audits, loss prevention, health and safety, and operational controls.
• Identify and resolve operational risks through cross-functional partnerships.
• Support investigations, corrective actions, and continuous process improvement.

Sales Enablement & Initiative Execution

• Drive execution of sales, merchandising, service, and operational priorities.
• Support promotions, product launches, new initiatives, and operational changes.
• Monitor adoption, provide coaching, and share insights to improve results.

Leadership Expectations & Success Measures

• Lead through coaching, accountability, collaboration, and operational discipline.
• Demonstrate expertise in retail operations, talent development, compliance, inventory control, and customer experience.
• Drive measurable improvements in sales, shrink, inventory accuracy, audit performance, labor productivity, and team capability.

Qualifications & Experience

• 3+ years of retail, hospitality, airport, resort, or customer-facing leadership experience.
• Proven ability to coach teams, influence leaders, and drive accountability in a fast-paced environment.
• Strong understanding of retail operations, sales performance, labor management, inventory control, shrink, compliance, and expense management.
• Ability to analyze data, identify opportunities, and implement action plans that improve results.
• Experience with merchandising, customer engagement, training, and operational execution.
• Strong communication, organization, and cross-functional partnership skills.
• Proficient in Microsoft Office, reporting tools, and business analytics platforms.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Must meet all applicable background screening, badging, security clearance, and certification requirements.