Multi-Unit Leader

Guernsey Holdings; Oregon (IL); On-site; USD 50,000 - 80,000; Full time

Job summary

An established industry player in the food and beverage sector is seeking a dynamic Multi-Unit Leader to oversee multiple restaurant locations. This role involves ensuring operational excellence, fostering a culture of exceptional customer service, and leading a team of dedicated professionals. The ideal candidate will have a strong background in multi-unit management, excellent communication skills, and a passion for developing talent. Join a forward-thinking company that values its employees and strives for continuous improvement in service and operational standards. If you are ready to take your career to the next level, this opportunity is perfect for you.

Qualifications

• Proven track record in multi-unit restaurant management.
• Strong ability to develop and empower teams for customer satisfaction.

Responsibilities

• Oversee daily operations and financial performance of restaurants.
• Recruit, train, and develop restaurant teams for optimal performance.

Skills

Leadership

Customer Service

Communication Skills

Team Development

Organizational Skills

Education

3+ years in multi-unit quick service restaurant management

Job description

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POSITION SUMMARY: Work closely with the restaurant level managers, crew, as well as the Director of Operations to ensure overall goals and standards are being met in the areas of customer service, financial results, recruiting, training, and overall operations of the restaurants. The Area Supervisor will focus on ensuring each restaurant operates to its fullest potential and is responsible for building and leading a team of top performers.

Key Responsibilities

• Enforce company standard operating policies and procedures
• Oversee daily operations standards & financial performance of restaurants
• Assist in recruiting and training of new team members and in re-training of current staff when needed
• Assess talent and provide constructive feedback
• Assist in new menu, product, and marketing promotion rollouts
• Provide overall leadership and direction to all restaurant employees and managers while positively coaching, counseling, and motivating staff to achieve the highest quality of service in all areas of the restaurants
• Counsel and discipline team members as necessary while resolving internal conflicts and improving team member performance issues in a constructive manner
• Respond positively and quickly to customer concerns and proactively identify potential areas of concern
• Ensure all employees are trained, motivated, and empowered to deliver total customer satisfaction
• Prepare qualified employees for promotion to the next position and continually develop adequate numbers of managers to meet the objective of the business plan
• Maximizing financial performance and profit by managing cost of goods sold (COGS) and labor while increasing overall sales
• Enforce all federal, state, and local labor laws
• Uphold company food safety, food handling and sanitation requirements to ensure the health and safety of our customers and employees
  
  

Qualifications/Skills

• Ability to develop people
• Ability to empower the restaurant teams to do what is right and to take care of the customer
• Excellent verbal and written communication skills; capable of communicating effectively with customers and employees at all levels from hourly team members to the executive team
• Ability to travel frequently between restaurant locations
• Excellent leadership and organizational skills with attention to detail
• Proven track record of exceptional customer service
• Available approximately 50 hours per week; able to work flexible hours necessary to manage and operate the restaurants effectively, including weekends and closing shifts as needed.
  
  

Education And/Or Experience

• Minimum of 3 years (3) years' multi-unit quick service restaurant management experience
  
  

Essential Physical Functions

• Must have the ability/stamina to work a minimum of 50 hours a week.
• Ability to stand/walk for 8-10 hours per day on average.
• Must be able to lift and carry up to 50 lbs.
• Will frequently reach, feel, bend, stoop, carry, finely manipulate, and key in data.
• Must be able to work in both warm and cool environments, indoors and outdoors.
• Must be able to tolerate higher levels of noise from music and customer traffic.
  
  

PI267939095

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Food and Beverage Services

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