Multi-Store Manager

JRoss Recruiters; San Francisco (CA); On-site; USD 110,000 - 120,000; Full time

Job summary

JRoss Recruiters is seeking a Store Manager for a premium retail brand in the San Francisco area. You will lead all aspects of store performance, drive sales growth, and deliver an exceptional customer experience.

You will recruit, coach, and develop a high-performing team, manage day-to-day operations, and partner with regional leadership on initiatives and store openings, while maintaining brand standards and community engagement.

Qualifications

• Proven leadership as Store Manager or multi-unit in premium retail.
• Proven success leading teams and achieving sales/service/operational targets.
• Strong commercial acumen: payroll, expenses, inventory, productivity.
• Ability to interpret sales data, KPIs, and metrics to drive decisions.
• Experience recruiting, coaching, developing, retaining future leaders.
• Customer-centric service philosophy delivering personalized experiences.
• Excellent communication, organization, and problem-solving.
• Well-connected in the local market for community engagement and talent.
• Experience supporting store openings or transformations is a plus.
• Passion for contemporary retail, design, fashion, lifestyle or premium brands.
• Willingness to work evenings, weekends, and peak periods.

Responsibilities

• Lead all aspects of store performance, driving sales growth and customer experience.
• Inspire and develop a high-performing team with accountability and learning.
• Recruit, hire, onboard, and retain top talent with succession planning.
• Set clear performance expectations and provide coaching and development plans.
• Analyze performance, sales trends, and KPIs to identify opportunities and implement actions.
• Deliver elevated, relationship-driven customer service and loyalty.
• Oversee day-to-day operations: scheduling, payroll, inventory, fulfillment, merchandising, loss prevention.
• Maintain inventory accuracy and back-of-house operations for in-store and omnichannel.
• Ensure visual merchandising and store standards reflect brand.
• Build community relationships through networking and events.
• Partner with regional leadership to execute initiatives and launches.
• Lead through change and adopt new systems and processes.
• Identify operational challenges and implement practical solutions.
• Lead by example and foster an inclusive workplace.

Skills

Leadership

Store management

Talent development

Coaching

Customer service

Sales analytics

Operational excellence

Recruiting

Community relationships

Change management

Opening new stores

Job description

• Lead all aspects of the store's performance, driving sales growth, profitability, and an exceptional customer experience.


• Inspire, coach, and develop a high-performing team by fostering a culture of accountability, collaboration, recognition, and continuous learning.


• Recruit, hire, onboard, and retain top talent while building a strong succession pipeline for future leadership opportunities.


• Set clear performance expectations, provide regular coaching and feedback, and create individual development plans that support employee growth.


• Analyze business performance, sales trends, customer insights, and key performance indicators to identify opportunities and implement action plans that improve results.


• Deliver an elevated, relationship-driven customer experience by ensuring every client receives knowledgeable, personalized service that builds long-term loyalty.


• Oversee all day-to-day store operations, including scheduling, payroll, inventory management, order fulfillment, merchandising, operational standards, and loss prevention.


• Maintain inventory accuracy through effective stock management, cycle counts, replenishment, and organized back-of-house operations that support both in-store and omnichannel sales.


• Ensure the store consistently reflects the organization's visual merchandising, presentation, and operational standards, creating an inspiring environment for customers and employees alike.


• Build strong relationships within the local community through networking, client engagement, and store events that strengthen brand awareness and customer loyalty.


• Partner with regional leadership and cross-functional teams to execute new initiatives, product launches, operational improvements, and business priorities.


• Lead confidently through change, embracing new systems, evolving processes, and business initiatives while helping your team successfully adapt.


• Proactively identify operational challenges and business opportunities, implementing practical solutions that improve efficiency and drive sustainable results.


• Lead by example, creating an inclusive workplace where employees feel supported, motivated, and empowered to perform at their best.

Requirements

• Proven leadership experience as a Store Manager or mult-unit experiencewithin specialty retail, fashion, beauty, jewlery, accessories, lifestyle, or another premium customer-focused retail environment.


• Demonstrated success leading high-performing teams and consistently achieving or exceeding sales, service, and operational objectives.


• Strong commercial acumen with experience managing business performance, payroll, operating expenses, inventory, and productivity.


• Ability to interpret sales reports, business metrics, and key performance indicators to make informed decisions and improve results.


• Proven experience recruiting, coaching, developing, and retaining high-performing teams while building future leaders.


• Strong customer service philosophy with the ability to create personalized, relationship-based experiences that drive loyalty and repeat business.


• Excellent communication, organizational, and problem-solving skills with the confidence to lead through change and manage competing priorities..


• Well connected within the local market with the ability to build relationships that support community engagement, customer acquisition, and talent attraction.


• Experience supporting new store openings, rapid growth, or business transformation is considered an asset.


• Passion for contemporary retail, design, fashion, lifestyle, or premium consumer brands.


• Flexible availability to work evenings, weekends, and peak retail periods.
  

Corporate Culture

Our client offers a competitive compensation package designed to reward performance while supporting long-term career growth, including:

• Competitive base salary -Salary:$110,000 - $120,000plus performance-based bonus, depending on experience, market, and scope of responsibility.


• Performance-based bonus opportunity


• Comprehensive medical, dental, and vision coverage


• 401(k) retirement savings program


• Paid vacation, personal, and wellness time


• Employee merchandise discount


• Ongoing leadership development and professional training


• Career advancement opportunities within a growing North American organization


• Potential relocation assistance for select markets