Multi-State Patient Transportation Coordinator

ACC Premiere, LLC.; Pennsylvania; Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company is seeking entry-level customer service representatives for remote positions. Candidates will assist clients with non-emergency medical transportation needs via phone and other channels. The role requires excellent communication skills and a dedicated home office setup. Full-time shifts include weekends, with comprehensive training provided. Benefits include health insurance and a 401(k) plan.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k)

Daily Pay

Employee Assistance Program

Gym Membership Subsidy

Referral Program

Qualifications

• Minimum of 2 years customer service experience in a call center environment.
• Excellent written and verbal communication skills.

Responsibilities

• Handle inbound phone calls to assist with non-emergency medical transportation needs.
• Consult with customers to understand their needs and determine the best options.

Skills

Customer Service

Communication

Education

High School Diploma

Job description

Job Details

Level: Entry

Job Location: Montoursville Office - Montoursville, PA

Salary Range: $11.50 - $11.50 Hourly

Description

Are you passionate about delivering exceptional customer service?

At ACC Premiere, we provide outstanding service experiences for consumers of well-known brands through phone, social media, live-chat, and email. We pride ourselves on our promote-from-within culture, fostering communication, and creating an employee-centric work environment. We offer paid training and supply the equipment you will need.

If you have experience in retail, customer service, and/or data entry, we want to hear from you!

We are hiring remote positions for candidates in AL, AR, GA, ID, IA, KS, NC, OH, OK, PA, SC, TN, TX, UT, WV, and WY! Pay rate: $11.50/hour

Responsibilities

• Handle inbound phone calls from clients to assist with non-emergency medical transportation needs.
• Use technology to improve operational models for transportation services in the healthcare industry.
• Assist patients in getting to and from medical appointments safely and on time.
• Consult with customers to understand their needs and determine the best options.
• Have excellent verbal communication skills.
• Adapt to different customer types and use positive language to represent yourself and the company.
• Handle escalated customer interactions with excellent customer service skills.

Work Environment and Workspace

• Dedicated home office with a separate room and door.
• Adequate space to set up the workstation.
• Ability to hardwire internet connection.
• Three power connections.
• No personal disruptions during scheduled hours.
• Availability throughout your shift; flexibility for non-work-related tasks is not possible.

Preferred Skills

• Minimum of 2 years customer service experience in a call center environment.
• Experience supporting brand products and services.
• Positive and professional demeanor.
• Excellent written and verbal communication skills.
• High school diploma required; college education preferred.
• Experience with diagnosing and troubleshooting.
• Familiarity with supporting consumer products and/or services.

Training

• Product Training
• Systems Training
• Live Remote Training
• 100% attendance required

Schedule

• 8-hour shifts, full-time.
• Shifts range from early mornings to early evenings.
• Includes weekend shifts.
• Schedules are assigned during the interview and will remain fixed.

Benefits

• Health, dental, vision, and life insurance.
• 401(k).
• Daily Pay.
• Employee assistance program.
• Gym membership subsidy.
• Referral Program.

If you require alternative application or screening methods, contact the employer directly. Indeed is not responsible for the employer's application process.

Ready to make a difference? Apply today and join a team that values your skills and contributions!

Qualifications